ROSELINE OJELA OKRI
INTERIOR DESIGNER
Ajah, Lagos,LA
Summary
Motivated Project Manager with 3 years of experience controlling all stages of projects from inception through monitoring and closing, exceeding expectations of being on time and on budget. Considerable client-facing project experience has driven commitment to customer satisfaction.
Overview
7
7
years of professional experience
17
17
years of post-secondary education
Work History
Call Center Agent
GTConnect
Ikate, Lagos
2019.03 - 2019.05
- Making out-bound calls to customers so as to inform them about services and products
- Convincing customers about the benefits of the products and services
- Making use of the available resources or channels in solving customers’ complains
- Giving daily reports to a supervisor who in turn forwards it to the authority.
- Verified accurate responses to questions and inquiries by maintaining advanced product knowledge.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Recommended products to customers and suggested other options if preferred product was unavailable.
- Contributed to company achieving and holding industry-leading customer service ratings.
Project Manager
Ellarose Interiors Design & Sourcing Agent
Lekki, Lagos
2020.03 - Current
- Developed and initiated projects, managed costs, and monitored performance.
- Fostered relationships with vendors to promote positive working relationships.
- Headed project teams specializing in design and launch activities.
- Reduced expenditures by effectively negotiating vendor and service contracts to drive savings.
- Identified, reviewed and applied policies and procedures.
- Provided management for internal personnel, contractors and vendors.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Eliminated discrepancies in progress by reviewing performance, spend and timeline.
- Modified and directed project plans to meet organizational needs.
- Provided accurate, detailed quantity take-offs from project drawings and technical specifications.
- Oversaw high profile projects for by planning, designing, and scheduling phases.
- Drove team success through shared vision and recognition of quality performance.
- Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders.
- Identified plans and resources required to meet project goals and objectives.
- Managed projects from procurement to commission.
- Recruited and oversaw personnel to achieve performance and quality targets.
- Sourced, vetted and managed vendors needed to accomplish project goals.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Maintained open communication by presenting regular updates on project status to customers.
- Verified quality of deliverables and conformance to specifications before submitting to clients.
- Built successful project plans covering objectives, resources and staffing to meet schedules.
Cashier
Prince Ebeano Supermarket
Chevron, Lagos
2017.08 - 2020.02
- Receiving payment by cash, credit cards, voucher, and automatic debits
- Scan goods and ensure pricing is accurate
- Cross-sell products and introduce new ones
- Resolve customer complaints, guide them and provide relevant information
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items and join reward programs.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Greeted over 400 client per day.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Used POS system to enter orders, process payments and issue receipts.
- Operated cash register to record transactions accurately and efficiently.
Business Development Associate
Enabled Business Solutions
Lagos
2017.03 - 2017.07
- Ensure that the first impression the customer has about the business is positive
- Generate “Request for Quotation” and “Purchase Orders”
- Follow up with phone calls or emails to ensure client satisfaction
- Create and submit quotations according to client specifications
- Ensure the delivery of goods at the time promised; notify client at the earliest possible time if delivery timeframe changes
- Prepare invoices and record amounts due for items purchased or services rendered.
Customer Service Representative
MTN Nigeria
Lekki, Lagos
2016.12 - 2017.03
- Making out-bound calls to customers so as to inform them about services and products
- Convincing customers about the benefits of the products and services
- Updating customers’ information on the system using SRV, KYC, and Agility links
- Convincingly inform the customers to re-register their SIM card if details given before are not complete
- Making use of the available resources or channels in solving customers’ complains
- Giving daily reports to supervisor who in turn forward it to the authority
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered constant flow of customer calls with minimal wait times.
Representative
PromoTower Communication Limited
Abeokuta, Ogun
2015.06 - 2016.04
- Supervise and oversee the affairs of all the Glo sim departments in the company
- Assign duties and responsibilities to staff
- General property maintenance
- Account for Sims sold and monitor available ones
- Exceeded established sales goals and increased client retention.
- Achieved and sustained consistent revenue streams by regularly servicing accounts and connecting with customers to promote new products.
- Monitored service capabilities and collaborated cross-functionally to meet needs and resolve escalated issues.
Industrial Trainee
Police Hospital Abuja, SIWES
Gariki, Abuja
2013.06 - 2013.12
- Behind Area1 plaza, Gariki Abuja, Responsible for carrying out supportive supervision to health facilities on monitoring and evaluation, data entries and case management.
- Carried out some laboratory test (Malaria, Hiv, Hepatitis, HVS).
- Taking care of old patience and attending to their health needs.
- Collected, arranged and input information into database system.
- Coached staff on daily performance and conducted evaluations to constructively address concerns. (HIV/AIDS Department).
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Secretary
Aleji Oil and Gas Limited
Otukpo, Benue
2013.01 - 2013.12
- Keep appropriate record of the trips attended by the drivers
- Ensure excellent reception and customer care
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
- Answered multi-line phone system and greeted callers enthusiastically.
- Handled daily scheduling tasks and provided administrative support for entire department.
- Reviewed and balanced daily bank deposits and deposit report.
- Scheduled appointments and conducted follow-up calls to clients.
- Entered data into system and updated customer contacts with information to keep records current.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Recorded expenses and maintained accounting records.
Education
B.Sc. - Biology
Benue State University
Makurdi, Benue State 2010.01 - 2014.01
High School Diploma -
United Secondary School
Otukpo, Benue State. 2002.01 - 2008.01
First School Leaving Certificate -
Bishop Ameh Nursery And Primary School
Otukpo, Benue State 1996.01 - 2002.01
National Youth Service Corps (NYSC -
NYSC
2015.01 - 2016.01
Obtained Effective Customer Service: Resource - undefined
Intermediaries Finishing School
Skills
Problem-solving skills
Customer support
Project planning and development
Project Management
Staff Management
Additional Information
- Status: Married
- State of Origin: Benue
Timeline
Project Manager
Ellarose Interiors Design & Sourcing Agent
2020.03 - Current
Call Center Agent
GTConnect
2019.03 - 2019.05
Cashier
Prince Ebeano Supermarket
2017.08 - 2020.02
Business Development Associate
Enabled Business Solutions
2017.03 - 2017.07
Customer Service Representative
MTN Nigeria
2016.12 - 2017.03
Representative
PromoTower Communication Limited
2015.06 - 2016.04
National Youth Service Corps (NYSC -
NYSC
2015.01 - 2016.01
Industrial Trainee
Police Hospital Abuja, SIWES
2013.06 - 2013.12
Secretary
Aleji Oil and Gas Limited
2013.01 - 2013.12
B.Sc. - Biology
Benue State University
2010.01 - 2014.01
High School Diploma -
United Secondary School
2002.01 - 2008.01
First School Leaving Certificate -
Bishop Ameh Nursery And Primary School
1996.01 - 2002.01
Obtained Effective Customer Service: Resource - undefined
Intermediaries Finishing School