ROSE - JUSTIN IBEH

• Assisted with patient hygiene, physical comfort, eating and drinking and mobility while observing and reporting specific changes.
• Lifted patients using appropriate equipment in accordance with moving and handling policy.
• Maintained clean environment with due consideration to health and safety issues and infection control policy.
• Supervised patients on commodes, in toilets and bathrooms and assisted patients with hygiene needs.
• Delivered high standard of holistic care to patients to promote equality and dignity.
• Supported nursing staff with care of incontinent patients and promotion of continence care.
• Participated in cleaning and maintenance of medical equipment to assist in department function and regulation compliance.
• Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
• Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
• Transported patients between rooms and appointments or testing locations.
• Facilitated personal hygiene management, feeding and ambulation.
• Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
• Maintained best-in-class standards for individualized care in a10-bed unit by continuously checking in with patients and families and quickly providing care

• Carried out day-day-day duties accurately and efficiently.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
• Maintained excellent attendance record, consistently arriving to work on time.
• Monitor vital signs such as temperature, pulse etc, and report worrying symptoms to RN.
• Layout Vaccines and medications when needed.

• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Carried out day-day-day duties accurately and efficiently.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Worked flexible hours; night, weekend, and holiday shifts.

Created Awareness in rural areas on Covid-19 and steps for people to follow to protect their health in line with WHO guidance, focused on hand washing, coughing etiquette, not touching face, physical distance and staying home if feeling unwell.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Recommended products to customers, thoroughly explaining details.
• Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
• Collected customer feedback and made process changes to exceed customer satisfaction goals.
• Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
• Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction 85%