ROQEEB ABIODUN JIMOH
Technical Support/Customer Service
Lagos,LA
Summary
An Encouraging team player with engineering background and experience in Tech, IT support, data analytics, customer service, and administration, As a young professional who puts great effort In order to achieve greater heights, I can work effectively in an organization that values individual achievement, channel my energy toward excellence, and grow, learn, and advance in my career.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
5
5
Certifications
2
2
Languages
Work History
Field Support Engineer/Technical Support Engineer
Spectranet Nigeria Limited
08.2023 - Current
- Perform resolution of over 10 incoming compliant remotely via call daily and field technical support on clients compliant variably, resolution based on quality internet reception and equipment performance
- Perform a technical inspection and troubleshooting of client's router equipment
- Act as first customer line of contact on network resolution
- Specify the coverage of the client's location signal
- Provide a technological remedy to the customer's internet problem by performing a technical examination of the signal strength and optimization of customer's location there by increasing customer retention and subscriber based
- Execute outdoor installation and configuration of ODE/CPE equipment
- Customer service and product information
- Creating ticket and logging ticket for customer quick resolution attendance
- Manage customer administrative network
- Customer service
- Collaborate with internal and external integration group such as Network operations, RF/Transmission engineering, billing system, product/sales in delivering high value solution to service company subscribers.
Digital Literacy Trainer/Facilitator
Tech4dev
08.2022 - 07.2023
- Trained beneficiaries on digital literacy such as the use of Microsoft Suite (word, Excel and power point)
- Mobilization of beneficiaries for the program
- Conduct weekly, monthly assessments, and surveys success stories for the students and beneficiaries
- Prepare weekly report for inventory
- Facilitated dialogue between participants, family and program workers to provide best possible program and individualized program
- Used diverse teaching materials and motivational approaches to reduce learning gaps and instruct students
Transactional Officer
GT Bank-CPC
03.2022 - 08.2022
- Customer information service
- Worked on reference desk in confirmation of reference form for inward and outward banks
- Multitask with by using multiple banking tools to convey reference operation
- Attend to mails and calls for resolution of customer complaints
- Increased customer satisfaction by resolving issues
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
Data analyst/ Associate consultants
Romis Consultants LTD
09.2020 - 02.2022
- Conduct Research and Analysis to support business development strategies
- Used statistical methods to analyze data and generate useful business reports and models
- Present Research findings to management by identifying opportunities in preparation of feasibility reports for SMEs and MSMEs
- Joint Preparation of Technical and Financial bid or EOI proposals on surveys and business development opportunities
- Conduct business Feasibility Research, market survey, business planning and market analysis using statistical tool for interpretation
- Business advisory, monitoring and development of entrepreneurs
- Create business opportunity dashboard for stakeholders and clients
- Secretarial and Administrative duties when necessary
- Conducted complicated and detailed analyses of data relative to applicable project
- Identified and documented detailed business rules and use cases based on requirements analysis
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources
- Documented business workflows for stakeholder review
- Designed and developed schema data models
- Created queries, ran reports, and performed analyses to track process improvements
- Produced monthly reports with advanced Excel spreadsheet functions
Site/Mechanical Engineer (NYSC)
Ayade 21 Mega Watt Power plant station
12.2018 - 10.2019
- Assist in repair and troubleshooting plant engines, compressors, pumps, when the need arises for unplanned machine
- Monitored inventory Of engine parts and tools to keep stock levels and databases updated
- Synchronizing the efficiency of the engine to the power output at electrical room panel
- Engage in corrective and preventive maintenance of engine parts to avoid heavy down time loss
- Checkmating of engine temperature and the cooling system to avoid overheating
Education
ND - Marine Engineering
Yaba College of Technology
Lagos 12.2012 - 02.2015
HND - Mechanical Engineering
Yaba College of Technology
Lagos 01.2016 - 03.2018
Skills
IT Technical Support
Curriculum Development
Workshop coordination
Technical knowledge
Python(intermediate)
SQL
Data visualization skils
Google Sheets
Continuous Integration and Continuous Development(Jenkins)
AWS Cloud
Git
Microsoft Office Suite(word, Excel, Power Point)
Windows and Linux
Data Analysis
Networking skills and configuration
Monitoring tools
Certification
GIIT Africa Data Analytics Professional Certificate
Contacts
+234(0)810-4827-473, +234(0)701-1233-347, Jimohroqeeb25@gmail.com, Ilupeju Onipanu, Lagos, Lagos, Nigeria
Timeline
Field Support Engineer/Technical Support Engineer
Spectranet Nigeria Limited
08.2023 - Current
Digital Literacy Trainer/Facilitator
Tech4dev
08.2022 - 07.2023
Transactional Officer
GT Bank-CPC
03.2022 - 08.2022
Data analyst/ Associate consultants
Romis Consultants LTD
09.2020 - 02.2022
Site/Mechanical Engineer (NYSC)
Ayade 21 Mega Watt Power plant station
12.2018 - 10.2019
HND - Mechanical Engineering
Yaba College of Technology
01.2016 - 03.2018
ND - Marine Engineering
Yaba College of Technology
12.2012 - 02.2015
Similar Profiles
Tyrese Samuel AdehTyrese Samuel Adeh
Regional Sales Manager at Spectranet Nigeria LimitedRegional Sales Manager at Spectranet Nigeria Limited
Olalekan BabatundeOlalekan Babatunde
Technical Assistance Center at Spectranet NigeriaTechnical Assistance Center at Spectranet Nigeria
Ofuni AbahOfuni Abah
Customer Service Representative at Spectranet LimitedCustomer Service Representative at Spectranet Limited