Ronald Minzghor
Marion,
Overview
35
35
years of professional experience
Work History
Senior systems engineer
Insight (Client: Taylor Farms)
2024.12 - 2026.03
- Resolved high-priority incidents across multi, site production environments, reducing average downtime by 35% and restoring operations within SLA targets
- Mentored 6 Tier 1 engineers, increasing first call resolution rate from 62% to 81% and reducing escalation volume by 25%
- Built and maintained a centralized knowledge base and SOP documentation, cutting average troubleshooting time by 30% and improving onboarding efficiency for new hires
- Conducted root cause analysis on recurring production issues, decreasing repeat incidents by 40% and accelerating recovery time in manufacturing systems
Assistant systems engineering manager
ZAG Technical Services
2021.06 - 2024.12
- Led cross-functional teams spanning infrastructure, network, and cloud engineering to support 15 MSP clients, achieving 98% SLA compliance and reducing critical incident backlog by 30%
- Scaled service delivery operations through capacity planning and process improvements, increasing ticket throughput by 40% without additional headcount
- Partnered with executive leadership, sales, and PMO to align technical delivery with revenue targets, contributing to 20% YoY client growth and improved project margin by 12%
- Implemented QA standards and escalation frameworks, reducing repeat escalations by 35% and improving client satisfaction scores (CSAT) from 4.1 to 4.7
- Mentored and developed a team of 10+ engineers, increasing retention by 25% and driving 30% of roles filled through internal promotions
IT Manager
Foveon, Inc.
2019.06 - 2020.08
- Maintained 99.99% uptime across enterprise infrastructure and backup systems (Veeam, Veritas), ensuring zero data loss incidents and consistent recovery SLA compliance
- Led end to end implementation of help desk and monitoring platforms, enabling real time incident tracking and automation, reducing response time by 45% and improving ticket visibility
- Directed corporate office relocation, overseeing full infrastructure buildout (network, HVAC coordination, ISP provisioning, structured cabling), completing project on schedule and within 8% of budget
- Enabled organization wide remote work during COVID-19 by deploying secure VPN and access controls for 200 users within 2 weeks, maintaining business continuity with no major security incidents
- Reduced operational costs by 18% through vendor renegotiation and optimized procurement strategies across hardware, software, and service contracts
IT Department Lead / Administrator
Adara Networks
San Jose, CA
2013.05 - 2019.05
- Directed enterprise IT operations across infrastructure, Active Directory, and multi,site environments (5 locations), supporting 300 users with 99.9% system availability
- Reduced annual operating costs by $100K through vendor renegotiation and infrastructure optimization, lowering total IT spend by 15%
- Achieved 100% vulnerability scan compliance by remediating critical security findings within a 14 day SLA, reducing high-risk exposures by 90%
- Led enterprise wide OS migration (Windows 7 to Windows 10) for 250 endpoints, completing rollout with zero downtime for executive and engineering teams
- Improved network reliability by eliminating DHCP vulnerabilities and decommissioning rogue servers, reducing IP conflicts and related incidents by 40%
Senior Network Engineer
Senior Solutions Architect
2011.01 - 2013.08
- Developed and executed enterprise architecture strategy aligned with long term scalability goals, improving system performance and supporting a 30% increase in user capacity
- Drove 20% revenue growth by leading technical presentations and SDN focused solution roadshows, influencing client adoption and pipeline expansion
- Designed and implemented standardized documentation and training programs, reducing onboarding time by 35% and improving deployment consistency across multiple regions
- Upgraded backup and security infrastructure, increasing data recovery speed by 40% and ensuring 100% compliance with enterprise security standards
Telecommunications Center Manager
Harris Corporation —
Sunnyvale, CA
1998.03 - 2010.09
- Reduced system outage duration by 75% across satellite tracking operations by implementing advanced diagnostics and proactive monitoring tools
- Optimized infrastructure and consolidated operations, achieving $30K in annual cost savings while improving system efficiency and resource utilization
- Managed voice and SATCOM operations supporting enterprise objectives, maintaining 99.9% system availability and ensuring consistent communication performance
- Designed and delivered technical training programs, reducing operational errors by 40% and improving team response time and system handling accuracy
Network Operations & Information Assurance Lead
United States Air Force
Multiple Locations
1991.09 - 1998.02
- Directed global network operations across secure LAN/WAN and mission critical systems, supporting 1,000 users and maintaining 99.99% network uptime
- Managed Information Assurance programs (COMSEC, EMSEC, COMPUSEC), achieving 100% audit compliance and reducing security incidents by 35%
- Led cross-functional technical teams of 10 to15 personnel supporting C4 and secure communications infrastructure, improving issue resolution time by 25%
- Enforced DoD security policies and system integrity standards, strengthening risk controls and ensuring full compliance during inspections and system evaluations
Timeline
Senior systems engineer
Insight (Client: Taylor Farms)
2024.12 - 2026.03
Assistant systems engineering manager
ZAG Technical Services
2021.06 - 2024.12
IT Manager
Foveon, Inc.
2019.06 - 2020.08
IT Department Lead / Administrator
Adara Networks
2013.05 - 2019.05
Senior Network Engineer
Senior Solutions Architect
2011.01 - 2013.08
Telecommunications Center Manager
Harris Corporation —
1998.03 - 2010.09
Network Operations & Information Assurance Lead
United States Air Force
1991.09 - 1998.02