ROMINA ABDALLAH
Abuja,Nigeria
Summary
Accomplished professional with extensive expertise in banking operations, financial analysis, and reporting. Demonstrates proficiency in accounts reconciliation, budgeting, and cost control. Adept at customer service, marketing strategies, and business development. Proven track record in relationship management, human resource management, and project management. Skilled in data analysis, communication, time management, decision making, planning, negotiations, adaptability, collaboration, and interpersonal skills. Committed to driving organisational success through strategic initiatives and continuous improvement.
Overview
18
18
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work history
Marketing Officer
FEDERAL MORTGAGE BANK NIGERIA
Abuja, FCT
2023.06 - 2026.06
- Developed emergency strategies and plans for the disposal of the Bank’s housing units across the Country that are yet to be subscribed.
- Developed project-specific marketing plans and strategies for the off-take of FMBN-funded housing units for implementation in conjunction with the Zonal/Branch office staff in line with a corporate marketing strategy.
- Managed business relationships with significant and large-numbered customer groups of the Bank who may be interested in bulk purchase of any of the housing products of the Bank.
Deputy Manager
FEDERAL MORTGAGE BANK NIGERIA
Abuja, FCT
2023.05 - 2026.06
- Marketing and disposing of the Bank's toxic assets that are deemed lost.
- Profiling off-takers list and subjecting them to affordability test analysis as a pre-qualification for mortgage to ensure quality mortgage loans and process.
- Sensitizing and mobilizing Nigerian workers into the National Housing Fund scheme to bridge the housing gap in Nigeria.
Adjunct instructor
free lance
Abuja, FCT
2021.05 - 2023.06
- Trained banking and finance staff on sector policies and products.
- Packaged loan details for review, including cash flow statements and projections.
- Prepared business proposals and supported financial analysis for stakeholders.
- A researcher with a published article in academia.
Rel. Manager/Chief Marketing Officer
UNION BANK NIGERIA PLC
Abuja, FCT
2013.10 - 2019.01
- Implemented procedures that improved marketing efficiency by 36%.
- Managed a portfolio of accounts worth ₦100,000,000+; supervised a staff of 15+ and ensured their performance, productivity, and growth.
- Constantly increased branch’s annual revenue by 10% and implemented effective strategies that improved branch’s sales performance by 45%.
- Provided advice on investments & credit facilities; explained, sold, and executed products while serving as liaison between bank and customers.
- Implemented effective cross-selling and up-selling strategies of bank’s various products and services, exceeding branch’s sales target by 28%.
Cash & Teller/Funds Transfer Officer
OCEANIC BANK (ECOBANK)
Gombe, State
2008.08 - 2018.07
- Resolved bottlenecks in transfer service operations, reducing customer complaints by 58% and improving transfer service efficiency by 64%.
- Maintained proper cash limits, cashed checks, accepted deposits, processed withdrawals, and successfully sold bank products and services.
- Maintained and balanced cash drawers while reconciling discrepancies while maintaining 95%+ accuracy across all transactions and transfers.
Customer Care Agent
BHARTI AIRTEL
Abuja, FCT
2010.11 - 2011.04
- Provided accurate information on company’s products and services.
- Followed up on customer inquiries to ensure satisfactory resolution.
- Analyzed customer habits while improving service efficiency by 47%.
- Resolved bottlenecks in customer service operations, reducing customer complaints by 55% and improving customer overall experience by 63%.
- Maintained 96% customer satisfaction and resolved daily customer complaints, questions, queries, inquiries, challenges, problems & issues.
Education
M.Sc. - Economics
Nile Turkish University
AbujaB.Sc. - Economics
University of Maiduguri
ACIPM - Hunam Resource Management
CIPM
2012.08 - 2014.08
Skills
- Banking operations and financial transactions
- Financial analysis and reporting
- Accounts reconciliation
- Budgeting and cost control
- Customer service and support
- Marketing strategies
- Business development
- Relationship management
- Human resource management
- Project management
- Data analysis and analytical thinking
- Communication skills
- Time management and productivity
- Decision making and leadership
- Planning and negotiations
- Adaptability and multi-tasking
- Collaboration and accountability
- Interpersonal skills and organizational abilities
Certification
- Associate Chartered Institute of Personnel Management (ACIPM), 2014
- Macro-Economic Issues & Banking Business | IBFC Alliance, 2014
- Human Resource Management | Chartered Institute of Personnel Management, 2014
LANGUAGES
English
Timeline
Marketing Officer
FEDERAL MORTGAGE BANK NIGERIA
2023.06 - 2026.06
Deputy Manager
FEDERAL MORTGAGE BANK NIGERIA
2023.05 - 2026.06
Adjunct instructor
free lance
2021.05 - 2023.06
Rel. Manager/Chief Marketing Officer
UNION BANK NIGERIA PLC
2013.10 - 2019.01
ACIPM - Hunam Resource Management
CIPM
2012.08 - 2014.08
Customer Care Agent
BHARTI AIRTEL
2010.11 - 2011.04
Cash & Teller/Funds Transfer Officer
OCEANIC BANK (ECOBANK)
2008.08 - 2018.07
M.Sc. - Economics
Nile Turkish University
B.Sc. - Economics
University of Maiduguri