ROLI TORITSEJU
WARRI,Nigeria
Summary
Capable Relationship Manager experienced in developing customized solutions to meet wide-ranging customer needs. Strong collaborator and active listener with excellent verbal and written communication skills. Offering 3years-year track record of success in banking field. Focused on deepening client relationships by providing superior service and support. Outgoing and ambitious professional with 3years years' experience in account/customer management. Relationship Manager dedicated to customer satisfaction. Expert in providing , well branded services , professional with talent for sales and service .
Overview
8
8
years of professional experience
7
7
years of post-secondary education
Work History
Relationship Manager
FIDELITY BANK PLC
WARRI, DELTA
01.2018 - Current
- Identified appropriate marketing channels and target customers for campaigns.
- Planned marketing initiatives and leveraged referral networks to promote business development.
- Directed full-cycle marketing and advertising strategies.
- Used Power point, outlook, excel and Microsoft word to create and provide marketing materials and production timelines for clients.
- Engaged with over 10-20 customers daily to effectively build rapport and lasting relationships.
- Solved 10-20 customer challenges by offering relevant products and services.
- Monitored issues carefully and reached out to customers to provide immediate resolution and maintain satisfaction.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
Marketing Manager
First City Monument Bank
Warri, DE
02.2016 - 09.2017
- Capitalized on industry and marketplace trends to strategize marketing solutions and enhance business operations.
- Account Manager of over 200 accounts
- Sales of 15 company products and services daily
- Customer service manager.
- Built and improved over 20 customer engagement with bank.
ACCOUNTANT
J AND G ENGINEERING SERVICES
Warri, DELTA
03.2013 - 06.2014
- Gathered financial information, prepared documents, and closed books.
- Supported monthly reporting analysis to achieve validation of internal reports and to reconcile production operations and general ledger.
- Partnered with auditors on annual audits and realized compliance with governmental tax guidelines.
- Monitored 12-employee team while handling day-to-day accounting processes and financial accuracy.
- Preparation of daily vouchers for daily expenses
Data Entry Operator
NECODE ENERGY
Warri, DELTA
01.2013 - 11.2013
- Scanned over 50 documents daily and saved in database to keep records of essential organizational information.
- Managed workflow scheduling, data entry and accuracy verification for large data projects.
- Sorted documents and maintained organized filing process.
- Keeps 200 records of company/staff/contractors data information.
Education
Master of Science - OPERATION RESAERCH
UNIVERSITY oF BENIN
BENIN CITY , EDO STATE 05.2019 - Current
Bachelor of Science - INDUSTRIAL MATHEMATICS
DELTA STATE UNIVERSITY
ABRAKA, DELTA 02.2008 - 10.2012
Skills
ACTIVE LISTENING , MANAGEMENT SKILL, SWIMMING, READING, TRAVELING,
undefinedAccomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved customer unsatisfactory transaction issue which led to more input as regards to customer deposit
- Collaborated with team of 8 persons in the development of sales storming
- Team player
Timeline
Master of Science - OPERATION RESAERCH
UNIVERSITY oF BENIN
05.2019 - Current
Relationship Manager
FIDELITY BANK PLC
01.2018 - Current
Marketing Manager
First City Monument Bank
02.2016 - 09.2017
ACCOUNTANT
J AND G ENGINEERING SERVICES
03.2013 - 06.2014
Data Entry Operator
NECODE ENERGY
01.2013 - 11.2013
Bachelor of Science - INDUSTRIAL MATHEMATICS
DELTA STATE UNIVERSITY
02.2008 - 10.2012
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