Roli Benson

Project Administration (Airbnb Arbitrage and STR Property Finding):

• Manage and oversee Airbnb Arbitrage and short-term rental (STR) property finding projects.
• Coordinate property research, analysis, and acquisition.
• Facilitate communication between property owners and investors.
• Ensure smooth operations and timely execution of projects.

Cold Calling Property Management:

• Perform cold calling to property management companies.
• Generate leads and identify potential property management opportunities.
• Initiate contact with property owners and negotiate partnership agreements.
• Maintain ongoing communication to facilitate property management arrangements.

Listing Optimization:

• Optimize property listings on various platforms (e.g., Airbnb and Booking.com) for maximum visibility and bookings.
• Conduct market research and analyze competitor listings.
• Write compelling property descriptions and highlight unique selling points.
• Utilize effective keywords and tags for improved search rankings.

Lead Generation:

• Implement strategies to generate leads and attract potential clients.
• Conduct market research to identify target audiences and demographics.
• Utilize online platforms, social media, and other channels for lead generation.
• Develop and implement lead nurturing strategies to convert leads into clients.

Clerical Duties:

• Managed electronic and paper filing systems.
• Updated paperwork and maintained documents.
• Recorded information accurately.
• Managed filing system and completed clerical tasks.
• Assisted coworkers and staff members with special tasks.
• Sought methods for improving daily operations, communications, record keeping, and data entry.
• Organized and managed team tasks using Trello and Asana.
• Uploaded files for team use on Google Suite and SharePoint.

Travel Arrangements:

• Executed travel arrangements.
• Researched and booked flights and accommodations.

Clerical/Secretarial Role:

• Prepared and edited documents using software
• Maintained structured filing system and retrieved records
• Analyzed and sorted incoming documents for distribution
• Finalized correspondence in response to inquiries

Vendor Leads Generation:

• Identified potential vendors for collaboration.
• Researched vendor information.
• Initiated partnerships with vendors.
• Evaluated vendor proposals and negotiated agreements.
• Maintained relationships with vendors.

Time/Itinerary/Customers Management:

• Managed CEO's calendar and scheduled meetings
• Arranged logistics and documented meeting minutes
• Handled travel arrangements for executives
• Maintained comprehensive contact database
• Managed bookkeeping and payment processing for FCDO FTL project Sprints 3/4/5
  

Lead Generation:

• Conducted market research to identify potential leads in telemedicine industry.
• Utilized various tools and platforms to gather contact information of potential clients.
• Generated leads by reaching out via email, cold calling, or social media.
• Qualified leads by assessing their interest and needs in telemedicine services.
• Maintained database of leads and regularly updated contact information.

Sales Support:

• Assisted sales team by providing them with qualified leads for follow-up.
• Collaborated with sales team to develop strategies for lead conversion.
• Prepared sales materials and presentations for client meetings.

CRM Management:

• Managed and updated company's Customer Relationship Management (CRM) system.
• Entered lead and client information accurately into CRM database.
• Monitored and tracked lead interactions and follow-up activities.
• Generated reports on lead status, conversion rates, and sales performance.

Communication and Collaboration:

• Communicated effectively with team members, providing regular updates on lead generation activities.
• Collaborated with marketing team to align lead generation strategies with marketing campaigns.
• Coordinated with other virtual assistants and team members to ensure seamless workflow.

Continuous Improvement:

• Identified opportunities for process improvement and efficiency in lead generation activities.
• Suggested and implemented new lead generation strategies based on industry trends and best practices.
• Participated in ongoing training and development to enhance lead generation skills and knowledge of telemedicine industry.

HR role:

• Recorded new hires, handle on-boarding, transfers, terminations, job changes
• Developed record-keeping systems for employee and company documents
• Monthly time sheet preparation for salary processing
• Orchestrated HMO on-boarding process

Facility management:

• Ensured timely maintenance, repair, and servicing of facilities
• Managed generator, plumbing, and office appliance maintenance

Vendor resource management:

• Generated vendor leads and maintained inventory of office supplies
• Liaised with vendors for cost-effective pricing and communication

IP communication plan:

• Created and maintained cluster guide for USAID partners
• Updated contact information for field trips and communication

Administration SOP:

• Created and maintained detailed administrative processes
• Tracked staff's daily tasks for efficiency and accuracy

Training coordination:

• Updated training roster, register participants, record evaluation scores
• Issued certificates and handled incoming mails

Travel management, Asset registry, Cash book management:

• Handled travel arrangements, maintained asset registry, manage cash book
• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines

Inventory Management:

• Oversaw office inventory activities.
• Ordered and requisitioned supplies.
• Managed stock and received shipments.

Employee Training and Onboarding:

• Trained employees in company and regulatory compliance.
• Ensured conformance to requirements.
• Interviewed, recruited, and onboarded new staff.

Reception and Visitor Management:

• Greeted visitors, employees, and clients professionally.
• Provided excellent reception service.

Vendor and Partner Relationships:

• Cultivated strong relationships with vendors and partners.
• Supported administrative operations.

Process Improvement:

• Identified opportunities to streamline processes.
• Improved office operations and efficiency.

Database and Record Management:

• Organized and updated databases and records.
• Managed information resources.

Project Management:

• Implemented project management techniques.
• Overcame obstacles and increased team productivity.
  

Client Relationship and Design Solutions:

• Developed key client relationships.
• Provided design solutions that met needs and budgets without compromising quality.
• Participated in furniture selection and documented specifications.

Space Planning and Design Concepts:

• Developed space planning concepts.
• Made color palette selections and textile presentations.
• Determined personalized needs, tastes, and design preferences through client consultations.

Cost Estimation and Vendor Coordination:

• Produced detailed cost estimates.
• Coordinated with vendors to deliver budget-friendly solutions.

Visual Presentations and Communication:

• Illustrated visual concepts during client presentations.
• Communicated product information, installation methods, and upgrade options.
• Created professional presentations using Revit to communicate design intent.
  

Customer Satisfaction and Issue Resolution:

• Addressed and resolved customer complaints or issues.
• Worked diligently to resolve unique and recurring complaints.
• Resolved problems with high-profile customers.
• Promoted loyalty and enhanced operations.

Client Consultations and Relationship Management:

• Assessed client needs and developed plans to address objectives.
• Addressed and responded to client and partnership management issues.
• Maintained relationships with material vendors.
• Facilitated communication between internal personnel, contractors, and vendors.

Project Management and Performance Monitoring:

• Monitored projects from inception to completion.
• Ensured quality control on materials used.
• Managed costs and monitored performance.
• Accelerated progress through performance reviews and timelines.

Procurement and Office Administration:

• Handled procurement, asset management, cash book management, and office administration.
• Managed projects from procurement to commission.

Interpersonal Skills:

• Demonstrated respect, friendliness, and willingness to help.
• Cultivated positive relationships with others.
• Developed and maintained effective working relationships.

Time Management and Attention to Detail:

• Managed time efficiently to meet deadlines.
• Paid attention to detail in assignments.
• Demonstrated strong organizational and time management skills.

Customer Service Delivery:

• Delivered services to customer locations within specified timeframes.

Leadership and Motivation:

• Exercised leadership capabilities.
• Successfully motivated and inspired others.

Collaboration and Independence:

• Skilled at working independently and collaboratively.
• Worked flexible hours across various shifts.

Personal Attributes:

• Self-motivated with a strong sense of personal responsibility.

Personal and Professional Documentation:

• Maintained appropriate filing of personal and professional documentation.
• Ensured organized record-keeping.

Communication and Correspondence:

• Responded to emails and other correspondence promptly.
• Facilitated effective communication.

Household and Maintenance Management:

• Kept detailed track of household and maintenance inventory and schedules.
• Managed household and maintenance-related tasks efficiently.

Calendar and Appointment Coordination:

• Oversaw personal and professional calendars.
• Coordinated appointments for future events.

Travel Logistics:

• Coordinated international and domestic travel logistics.
• Managed flight itineraries, hotel reservations, and car services.

Administrative Support:

• Provided general administrative support.
• Scheduled meetings, made travel arrangements, and managed documentation.

Document and File Management:

• Maintained and organized shared drives, documents, and spreadsheets.
• Ensured accessibility and efficiency in Google Workspace.

Confidentiality:

• Exercised discretion when handling confidential information.
• Maintained confidentiality in all tasks and interactions.