Robert Brice
Naples
Summary
Detail-oriented pharmacy technician and healthcare support professional with over 3 years of experience assisting pharmacists, processing high-volume prescriptions, and delivering patient-centered service in fast-paced environments. Proven ability to maintain HIPAA compliance, manage inventory accurately, and improve workflow efficiency while ensuring safe and precise medication dispensing. Strong communicator with a solid foundation in healthcare operations, teamwork, and customer service excellence.
Overview
11
11
years of professional experience
Work History
Pharmacy Technician
CVS Pharmacy
06.2022 - 11.2025
- Assisted pharmacists in preparing, labeling, and dispensing 150–250 prescriptions daily, maintaining 99% accuracy in medication fulfillment.
- Processed prescription orders, insurance claims, and refills using pharmacy systems, reducing customer wait times by 20%.
- Managed medication inventory, conducted routine stock checks, and minimized shortages, contributing to a 15% reduction in expired medications.
- Provided direct patient support, addressing inquiries, and resolving issues while maintaining strict HIPAA and pharmacy compliance standards.
- Collaborated with pharmacists and healthcare staff to streamline workflow and support safe, efficient pharmacy operations.
Volunteer
AdventHealth
01.2021 - 05.2021
- Supported healthcare staff with daily non-clinical operations, assisting 30 or more patients and visitors per shift.
- Maintained a clean, organized, and welcoming environment, contributing to improved patient satisfaction and comfort.
- Assisted with patient transport, wayfinding, and administrative tasks to improve overall hospital workflow efficiency.
- Followed hospital safety, infection control, and confidentiality protocols at all times.
- Gained hands-on exposure to healthcare operations, patient care routines, and interdisciplinary teamwork.
Front Service Clerk
Publix Super Markets
01.2015 - 08.2018
- Delivered high-quality customer service to over 100 customers per shift, ensuring a positive and efficient shopping experience.
- Assisted with bagging, carry-outs, and front-end operations, supporting a smooth checkout flow during peak hours.
- Maintained store cleanliness and safety standards, contributing to a well-organized retail environment.
- Collaborated with team members to resolve customer concerns, and improve service efficiency.
- Recognized for reliability, teamwork, and consistent adherence to company service standards.
Education
Lorenzo Walker Technical College
Naples07.2022
University of South Florida
Tampa05.2021
Skills
- Prescription processing
- Medication dispensing support
- Pharmacy operations
- HIPAA compliance
- Inventory management
- Patient and customer service
- Insurance and claims processing
- Healthcare team collaboration
- Attention to Detail
- Workflow efficiency
- Regulatory compliance
- Front-end operations
Timeline
Pharmacy Technician
CVS Pharmacy
06.2022 - 11.2025
Volunteer
AdventHealth
01.2021 - 05.2021
Front Service Clerk
Publix Super Markets
01.2015 - 08.2018
Lorenzo Walker Technical College
University of South Florida