Rita Aladi Idegwu
Customer Service | Remote Customer Support | Telemarketer
FCT-Abuja
Summary
Results-driven Customer Support and Telemarketing Professional with over 8 years of experience in customer service, sales, lead qualification, and business development, including more than one year supporting a US-based insurance company remotely. Experienced in handling 400–450 inbound and outbound calls daily, qualifying Final Expense Insurance prospects, overcoming objections, and consistently achieving performance targets.
Overview
2
2
Certifications
14
14
years of professional experience
Work History
Prequalification Telemarketer
Premier Producers Group
04.2025 - Current
- Conduct 400–450 inbound and outbound calls daily to prequalify Final Expense Insurance prospects.
- Ask health qualification questions to determine eligibility for coverage.
- Build rapport with senior prospects and handle objections professionally.
- Achieve a minimum of 7 Qualified Transfers daily.
- Average at least one sale per day.
- Collaborate with licensed agents using Slack and Microsoft Teams.
- Work effectively within EST and EDT time zones.
Sales Representative
Affordable Home Solutions
02.2023 - 06.2023
- Generated new business opportunities through outbound prospecting.
- Conducted virtual consultations and exceeded sales targets.
- Built strong customer relationships.
Customer Care Representative
The Outsource Company Limited
01.2016 - 06.2019
- Responded professionally to customer inquiries over the phone.
- Provided accurate information about products and services.
- Resolved customer concerns and escalated complex issues when necessary.
- Demonstrated empathy, patience, and active listening.
Sales Representative
Nigus International Limited
01.2013 - 12.2015
- Identified prospective clients through cold calling and networking.
- Presented products and built lasting client relationships.
Education
Bachelor of Education (B.Ed.) - Social Studies
01.2017
OND - Information Technology
01.2009
Skills
Customer Support
Customer Service
Telemarketing
Cold Calling
Inbound & Outbound Calls
Final Expense Insurance
Lead Qualification
Inbound and outbound calls
Negotiation and persuasion
Customer engagement
Email and telephone etiquette
Customer service
Certification
Certificate in Information Technology, Computer & information Sciences, Aptech
Timeline
Prequalification Telemarketer - Premier Producers Group
04.2025 - Current
Introduction to Data Analysis, IBM
08-2024
Sales Representative - Affordable Home Solutions
02.2023 - 06.2023
Certificate in Information Technology, Computer & information Sciences, Aptech
01-2018
Customer Care Representative - The Outsource Company Limited
01.2016 - 06.2019
Sales Representative - Nigus International Limited
01.2013 - 12.2015
University of Abuja - OND, Information Technology
Nasarawa State University - Bachelor of Education (B.Ed.), Social Studies