Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
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Rita Chinazor  Onwuchuluba

Rita Chinazor Onwuchuluba

Mechanical Engineer
Abuja,Lagos

Summary

Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.

Conscientious Job Title with experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Team player comfortable in competitive, fast-paced environments. Effective in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities.

Diligent Job Title skilled at listening to customers, exceeding productivity targets and maintaining current knowledge of company offerings. Solves problems quickly to retain customers and delivers high level of service in every interaction.

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Personable Job Title offering Number years of experience resolving account and service concerns for customers. Smoothly uncovers and solves challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.

Motivated Job Title experienced in seasonal roles with superior talent for getting up to speed quickly and driving sales. Offers flexible schedule to work peak seasonal hours. Delivers excellent customer service by practiced listening and speaking skills. Understands and utilizes sales, merchandising and marketing skills.

Overview

5
5
years of professional experience
4
4
years of post-secondary education

Work History

Virtual Assistant

ALX
Lagos , Lagos
07.2022 - Current
  • Uploaded files for team use on Google Suite and SharePoint.
  • Kept extensive contact list updated with new contacts and changes to existing contacts.
  • Entered supervisor's shopping list into online shopping site and coordinated deliveries.
  • Conferred with customers by telephone, chat or email to provide information.
  • Wrote press releases and posted updates to social media.
  • Ordered gifts for clients for holidays and in recognition of special accomplishments.
  • Maintained supervisor's calendar and set up reminders for meetings and appointments.
  • Monitored emails, organized inbox, and prioritized messages for supervisor.
  • Set up virtual Zoom meetings, invited guests and disseminated agendas.
  • Executed travel arrangements by researching and booking flights and accommodations.

Customer Service Representative

United Bank For Africa
Lagos, Lagos
08.2020 - 06.2022
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Updated account information to maintain customer records.
  • Collected and analyzed customer information to prepare product or service reports.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Recommended products to customers, thoroughly explaining details.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Processed customer adjustments to maintain financial accounts.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Devised workaround solutions for Type-related issues.
  • Effectively communicated with customers about account changes, new Type products or services and potential Type upgrades.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Delivered excellent customer service, resulting in consistent Number% customer satisfaction rating.
  • Handled over Number calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
  • Trained new personnel regarding company operations, policies and services.
  • Welcomed, greeted and assisted guests in high-traffic store, generating $Amount of dollars in business.
  • Processed Number invoices each weeks and mailed documentation to clients.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Facilitated inter-departmental communication to effectively provide customer support.
  • Promised best prices for Type customer services and maintained accuracy when determining quotes.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Handled Type customers in fast-paced Type setting in coordination with solid team of Number customer service associates.
  • Recorded actions taken, issues resolved and Type information to effectively manage customer accounts.
  • Provided onboarding and guidance to other sales representatives to meet sales goals while growing opportunities for Type business.
  • Sought ways to improve processes and services provided.
  • Trained staff on operating procedures and company services.
  • Cross-trained and provided backup support for organizational leadership.
  • Entered orders into Type computer database system.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Implemented and developed customer service training processes.
  • Responded proactively and positively to rapid change.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
  • Effective liaison between customers and internal departments.
  • Created and maintained detailed database to develop promotional sales.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

Mechanical Building Service Engineer

Cynip Engineering Limited
Abeokuta, Ogun
01.2020 - 08.2020
  • Worked flexible hours across night, weekend and holiday shifts.
  • Worked with customers to understand needs and provide excellent service.
  • Handled Number calls per day to address customer inquiries and concerns.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Received and processed stock into inventory management system.
  • Conducted research, gathered information from multiple sources and presented results.
  • Used Microsoft Word and other software tools to create documents and other communications.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Saved $Amount by implementing cost-saving initiatives that addressed long-standing problems.
  • Participated in team-building activities to enhance working relationships.
  • Maintained energy and enthusiasm in fast-paced environment.

Mechanical Engineer

Ministry Of Transportation, Ogun State
Abeokuta , Ogun
03.2019 - 08.2020
  • Attended project planning meetings to coordinate mechanical system designs with structural and architecture teams, mitigate design conflicts and coordinate delivery timelines.
  • Evaluated damage and damage tolerance of new composite material systems.
  • Suggested cost saving proposals on make-versus-buy analysis or alternative sourcing.
  • Designed ventilation systems for cleanrooms and general manufacturing facilities.
  • Evaluated final product's overall performance, reliability and safety.
  • Researched novel processes and fabrication techniques through academic and professional literature reviews.
  • Utilized job-related software to produce outline designs.
  • Reviewed technical drawings developed by CAD technicians and drafters.
  • Altered and modified designs to meet requirements and eliminate malfunctions.
  • Communicated project requirements and areas for improvement in design review meetings.
  • Created Type system resulting in increased reliability and profitability.
  • Used ArcInfo to process field collected data for performance evaluation.
  • Developed internal processes and plans for mechanical verification, product development and factory processes.
  • Eliminated ineffective product line materials to resolve performance challenges and mitigate corrosion.
  • Established Type system to promote increased reliability and profitability.
  • Drafted assemblies, models and other technical drawings.

Assistant Mechanical Site Engineer

Lajik Construction Company, Nigeria Ltd.
Ikeja, Lagos
09.2016 - 09.2017
  • Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
  • Used coordination and planning skills to achieve results according to schedule.
  • Led projects and analyzed data to identify opportunities for improvement.
  • Monitored company inventory to keep stock levels and databases updated.
  • Conducted research, gathered information from multiple sources and presented results.
  • Identified issues, analyzed information and provided solutions to problems.
  • Developed and implemented performance improvement strategies and plans to promote continuous improvement.
  • Developed and maintained courteous and effective working relationships.

Education

Higher National Diploma - Mechanical Engineering

Federal Polytechnic Nekede Owerri Nigeria
Owerri Imo State, Nigeria
09.2017 - 09.2019

National Diploma - Mechanical Engineering

Federal Polytechnic Nekede Owerri Nigeria
Owerri Imo State, Nigeria
09.2014 - 09.2016

Skills

Report preparation

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Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Virtual Assistant

ALX
07.2022 - Current

Customer Service Representative

United Bank For Africa
08.2020 - 06.2022

Mechanical Building Service Engineer

Cynip Engineering Limited
01.2020 - 08.2020

Mechanical Engineer

Ministry Of Transportation, Ogun State
03.2019 - 08.2020

Higher National Diploma - Mechanical Engineering

Federal Polytechnic Nekede Owerri Nigeria
09.2017 - 09.2019

Assistant Mechanical Site Engineer

Lajik Construction Company, Nigeria Ltd.
09.2016 - 09.2017

National Diploma - Mechanical Engineering

Federal Polytechnic Nekede Owerri Nigeria
09.2014 - 09.2016
Rita Chinazor Onwuchuluba Mechanical Engineer