RITA ODINAKACHUKWU UGWUOKE
Remote - Administrative Assistant/Customer Service/Data Entry
Asaba,DE
Summary
A dedicated and goal-oriented Higher National Diploma graduate with a strong understanding of Office Technology and Management, and extensive knowledge of business administration, customer relationship and information and communication technology, who employs strong organizational and planning skills to complete assignments on time and to a high standard. Possess strong leadership qualities, work well with others, have outstanding communication and interpersonal skills, and the ability to think creatively and analytically.
Overview
1
1
years of professional experience
2020
2020
years of post-secondary education
3
3
Certifications
2
2
Language
Work History
Administrative Assistant (NYSC)
Ministry of Information
05.2021 - 04.2022
- Answer and direct phone calls
- Organize and schedule appointments
- Plan meetings and take detailed minutes
- Write and distribute email, correspondence memos, letters, faxes and forms
- Assist in the preparation of regularly scheduled reports
- Develop and maintain a filing system
- Update and maintain office policies and procedures
- Order office supplies and research new deals and suppliers
- Maintain contact lists
- Book travel arrangements
- Submit and reconcile expense reports
- Provide general support to visitors
- Act as the point of contact for internal and external clients
- Liaise with executive and senior administrative assistants to handle requests and queries from senior managers
Cashier
Market Square Supermarket
10.2019 - 03.2021
- Manage transactions with customers using cash registers
- Scan goods and ensure pricing is accurate
- Collect payments whether in cash or credit
- Issue receipts, refunds, change or tickets
- Redeem stamps and coupons
- Cross-sell products and introduce new ones
- Resolve customer complaints, guide them and provide relevant information
- Greet customers when entering or leaving the store
- Maintain clean and tidy checkout areas
- Track transactions on balance sheets and report any discrepancies
- Bag, box or gift-wrap packages
- Handle merchandise returns and exchanges
Processor
Fundtrust Multipurpose Company
10.2016 - 12.2017
- Company Overview: (IT)
- Monitored operations to ensure production standards recommending adjustments to the assembly or production process
- Maintaining and balancing of cash drawings and reconciling discrepancies
- Posting of customers daily deposits
- Ensure accurate and complete data
- Debiting of customers withdrawals daily
- Ensure customers satisfaction and provide professional customer support
- To make sure all the transactions balances on daily basis
- Prove successful working within tight deadline and fast paced atmosphere
- Cross selling of company’s product and services
- (IT)
Education
HND - Office Technology and Management
ND - Office Technology and Management
WAEC - undefined
Skills
Microsoft Office
Customer Care/Service Operation
Attention to detail
Adaptability
Project Management
Time Management
Organisational skill
Presentation
Creativity
Team Work
Certification
Certificate in TNY program sponsored by MasterCard foundation, 2024
Bio Data
- Place of Birth: Enugu
- Date of Birth: 06/06/96
- Nationality: Nigerian
- Marital Status: Single
Coreitskills
- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint
- Microsoft publisher
- CorelDraw
Graduateresearch
- Gender preference in the employment of office manager (a case study of selected banks in Owerri, Imo State), 06/01/19
- The role of an office manager in bank administration (a case of First Bank of Nigeria PLC), 06/01/16
Timeline
Administrative Assistant (NYSC) - Ministry of Information
05.2021 - 04.2022
Cashier - Market Square Supermarket
10.2019 - 03.2021
Processor - Fundtrust Multipurpose Company
10.2016 - 12.2017
Federal Polytechnic, Nekede - ND, Office Technology and Management
Holy Child Madonna College - WAEC,
Federal Polytechnic, Nekede - HND, Office Technology and Management