RITA CHIZOBA OBI
OGUN STATE
Summary
Dynamic and self-motivated professional with strong communication skills and the ability to work calmly under pressure. Demonstrates excellent time management and is an excellent team player, consistently contributing to collaborative success. Committed to leveraging these skills in a challenging environment to achieve organisational goals.
Overview
2
2
years of professional experience
11
11
years of post-secondary education
Work history
Secretary
Emeruwa Ogochi and Partners
Enugu, Enugu State
2016.09 - 2016.12
- Scheduled appointments for executive management team.
- Facilitated efficient communication by managing correspondence via post and email.
- Improved client relationships through professional telephone etiquette.
- Streamlined office procedures to increase efficiency.
- Maintained confidential records, safeguarding sensitive corporate information.
- Welcomed arriving visitors and directed to appropriate meeting rooms.
Front Desk Officer
Top-Ten Hotel
Golf Estate G.R.A, Enugu State
2016.05 - 2016.08
- Welcomed visitors warmly, creating a positive first impression about the company.
- Maintained confidentiality of records to uphold privacy regulations.
- Enhanced customer satisfaction by efficiently managing front desk operations.
- Assisted guests with check-in procedures, improving smooth operations.
- Maintained clean reception area, reflecting professional image of the company.
- Encouraged customer feedback to deliver information to management for process improvements.
- Responded to telephone enquiries from clients, vendors and members of public.
Waiter
Jackis Place
Ogui Road, Enugu State
2016.01 - 2016.04
- Worked collaboratively with kitchen staff for efficient service delivery.
- Demonstrated proficiency in using Point of Sale systems for accurate billing.
- Maintained knowledge of menu items, leading to accurate order taking.
- Handled payment transactions to guarantee smooth customer checkout process.
- Helped reduce waiting times by swiftly clearing tables after use.
- Remained calm under pressure, ensuring better performance during peak hours.
- Maintained professional appearance throughout shifts, reflecting positively on establishment image.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
Front desk officer
Delux Hotel
Abule Egba, Lagos State
2015.01 - 2015.12
- Welcomed visitors warmly, creating a positive first impression about the company.
- Updated appointment calendars to prevent scheduling conflicts.
- Processed payments accurately, maintaining financial integrity at all times.
- Enhanced customer satisfaction by efficiently managing front desk operations.
- Maintained clean reception area, reflecting professional image of the company.
Education
Higher National Diploma - Mass Communication
Institute of Management and Technology
Nigeria 2019.01 - 2024.09
GCSEs - Academic
St. Joseph Academu School
Umuoka, Udi, Enugu State 2013.09 - 2018.07
Skills
- Strong communication skills
- Able work calmly under pressure
- Self Motivated
- Excellent Team Player
- Excellent time management
Languages
Yoruba
Upper intermediate
Igbo
Native
Affiliations
- Swimming
- Dancing
- Travelling
Timeline
Higher National Diploma - Mass Communication
Institute of Management and Technology
2019.01 - 2024.09
Secretary
Emeruwa Ogochi and Partners
2016.09 - 2016.12
Front Desk Officer
Top-Ten Hotel
2016.05 - 2016.08
Waiter
Jackis Place
2016.01 - 2016.04
Front desk officer
Delux Hotel
2015.01 - 2015.12
GCSEs - Academic
St. Joseph Academu School
2013.09 - 2018.07