Results-driven and detail-oriented Team Lead, Investigations, Fraud Management & External Relations, with extensive banking experience overseeing enterprise-wide fraud investigations, digital channel monitoring, regulatory reporting, and stakeholder engagement. Demonstrated expertise in leading cross-channel investigations across Web, Mobile, POS, ATM, and core banking platforms, including internal fraud and staff misconduct, ensuring timely detection, containment, resolution, and executive-level reporting of material incidents. Experienced in supervising analysts, strengthening internal controls, enhancing transaction monitoring frameworks, and driving regulatory compliance through structured reporting and interbank collaboration. Possesses foundational operational experience in account opening, KYC documentation, mandate processing, and customer complaint resolution, enabling a well-rounded understanding of operational processes and fraud risk exposure.
Overview
28
28
years of professional experience
10056
10056
years of post-secondary education
1
1
Certification
Work history
Team Lead Investigations/Fraud Management/External Relations – Internal Audit Division (IAD)
Tatum Bank Limited
Victoria Island, , Lagos, Nigeria
2025.01 - 2026.03
Fraud Investigations & Operational Oversight
Direct end-to-end investigations of fraud incidents across Web, Mobile, POS, ATM, and core banking systems, ensuring timely detection, containment, and resolution.
Supervise fraud analysts, overseeing case allocation, quality assurance, escalation governance, and SLA compliance.
Authorize containment actions including account restrictions, transaction blocking, and executive escalation of material fraud events.
Conduct detailed transaction analysis and fraud typology reviews to determine root cause, financial exposure, and systemic weaknesses.
Fraud Risk Mitigation & Control Advisory
Identify operational control gaps during transaction monitoring and post-incident reviews, assessing breakdowns in preventive, detective, and corrective controls.
Provide risk-based control advisory recommendations to Management, aimed at strengthening fraud prevention frameworks and reducing repeat occurrences.
Recommend enhancements to transaction monitoring rules, channel limits, onboarding controls, and authentication safeguards.
Collaborate with IT, Operations, and Risk teams to implement control improvements and monitor effectiveness post-deployment.
Contribute to strengthening the Bank’s fraud risk posture through proactive threat assessment and emerging risk analysis.
Regulatory Reporting & External Relations
Manage preparation and submission of statutory fraud reports to the Central Bank of Nigeria (CBN), Nigeria Deposit Insurance Corporation (NDIC), and Nigeria Inter-Bank Settlement System (NIBSS), ensuring regulatory compliance.
Serve as primary liaison for interbank fraud correspondence, recovery coordination, and regulatory engagements.
Oversee BVN watchlisting and delisting processes in line with industry and regulatory standards.
Strategic Governance & Vendor Leadership
Lead evaluation and selection of anti-fraud solution vendors, conducting comparative assessments of detection capability, containment strength, analytics robustness, and total cost of ownership.
Prepare Executive Management and Board-level memoranda presenting evaluation findings, risk considerations, and final recommendations.
Evaluate and recommend External Auditors for the Bank’s External Quality Assessment (EQA), ensuring independence and regulatory alignment.
Investigations/Regulatory Officer – Group Internal Audit (GIA)
First City Monument Bank
Lagos Island, Lagos, Nigeria
2019.01 - 2025.01
Conducted detailed investigations of reported e-channel and core banking fraud incidents and staff misdemeanor.
Performed transaction analysis, customer profiling, and fraud typology reviews.
Preparation, consolidation, and timely submission of weekly and monthly statutory fraud reporting to CBN, NDIC, NIBSS, and FINCON in line with statutory and with full regulatory compliance.
Coordinated and consolidated staff disciplinary reports and fraud summary submissions for Management and regulatory review.
Performed data validation and reconciliation checks to strengthen reporting integrity and reduce regulatory exposure risk.
Serve as primary liaison for interbank fraud correspondence and recovery coordination.
Processed BVN watchlisting requests via NIBSS portal in compliance with regulatory requirements and timelines, maintaining 100% compliance accuracy.
Oversee BVN watchlisting and delisting processes in line with industry and regulatory standards.
Prepared concise management-level investigation reports highlighting exposure and control gaps.
Interviewing internal fraud suspect.
Liaising with other banks on issues related to ATM footage/journal and fraudulent cases
Customer Service Officer
First City Monument Bank
Lagos Island, Lagos, Nigeria
2013.01 - 2019.01
Managed account operations including account opening process, account documentation review, investment bookings, fixed-tenor placements, and foreign exchange (FX) transfers, ensuring accuracy, compliance, and adherence to internal control procedures.
Processed and validated high-value transactions in line with regulatory guidelines and risk management standards.
Handled customer complaints and escalations, resolving operational and transactional issues while maintaining service quality and control integrity and improving customer satisfaction metrics.
Conducted BVN enrollment and validation processes, ensuring proper KYC compliance and accurate customer identification in line with regulatory requirements.
Performed transaction verification and documentation checks to mitigate operational and fraud risk exposure.
Attending to customers’ requests, complaints, and enquiries.
Investment booking and liquidation (via integrify)
Foreign exchange fund transfer (via Integrify)
Issuance of ATM cards to customers
Account opening (via Intergrify)
Mandate upload on newly opened and existing accounts. (via Finance and Branch Console application).
Internal and external customers loan request initiation
Customer (s) BVN enrolment and validation.
Account Clerk
Etti Edu & Co
Victoria Island, Lagos, Nigeria
1998.01 - 2000.01
Account reconciliation
Payroll preparation via Peachtree accounting application.
Cheques lodgement/withdrawal
Handling petty cash
Attending to vendors bills and payments.
Education
Master of Business Administration (MBA) - Risk Management & Insurance
Ajayi Crowther University
Oyo, Nigeria
Bachelor of Science - Entrepreneurial & Business Management
National Open University of Nigeria
Lagos, Nigeria
National Diploma - Business Administration & Management
Ronik Polytechnic
Ejigbo, Lagos, Nigeria
Diplôme d’Études en Langue Française (DELF) - French Language
Alliance Française Lagos
Lagos, Nigeria
Diploma - Secretarial Studies
Ronik Polytechnic
Ejigbo, Lagos, Nigeria
Open Single Secretarial/Business (OSSBSE) - Typing Skills
<ul><li>Company Overview: Group Company of PUIG, Spain</li><li>Team Leadership & Process Excellence: Organised the transformation of the Finance & Accounts function, establishing performance-driven goals, and embedding a culture of accountability and continuous improvement. Drove operational efficiency through process redesigns, SOP implementation and optimal resource deployment, leading to measurable improvements in turnaround time and accuracy.</li><li>Strategic Partnering with CXOs: Acted as a key advisor to the CEO, CFO, and other CXOs on business planning, pricing strategies, and business model pivots to support scale-up and profitability. Contributed to investor communications with data-backed insights to enhance stakeholder confidence and secure strategic funding.</li><li>Cross-Functional & Global Stakeholder Management: Functioned as the strategic finance business partner to cross-functional heads and the PUIG global finance team, aligning local execution with global financial strategies and compliance requirements.</li><li>ERP Transformation & System Automation: Led end-to-end ERP reimplementation to address system gaps, enforce role-based controls, and automate core finance processes—resulting in enhanced data accuracy, faster reporting and improved internal controls.</li><li>Costing, Inventory & Profitability Optimization: Designed and implemented plant-level costing models to ensure accurate COGS determination. Improved inventory management across pricing, consumption tracking, and aging analysis—enabling better working capital control and cost efficiency.</li><li>Manufacturing Finance & Statutory Compliance: Supervised end-to-end accounting for manufacturing operations and ensured full statutory compliance.</li><li>Financial Reporting, MIS & Profitability Analytics: Delivered accurate and timely monthly MIS reports, including P&L, Balance Sheet and KPI dashboards with deep-dive variance analysis across stores, business verticals, and geographies. Supported board-level decision-making through insightful presentations on financial health and business performance.</li><li>Budgeting, Forecasting & Business Planning: Led the Annual Operating Plan (AOP) and rolling forecasts, ensuring alignment with strategic objectives and market dynamics. Monitored key financial metrics to enable business decisions and proactive cost management.</li><li>Statutory, Internal & Tax Audit Management: Finalized standalone and consolidated financials under Ind AS and IFRS, ensured timely group reporting and compliance with international standards. Delivered clean and timely closures of statutory, tax, and internal audits in coordination with Big 4 auditors. Strengthened audit readiness through pre-audit diagnostics and rectification of recurring control gaps.</li><li>Regulatory Compliance & Risk Management: Ensured end-to-end compliance which includes ROC, RBI, FEMA, Income Tax, GST, Transfer Pricing, DTAA, and Customs. Reviewed cross-border contracts and transactions to ensure arm’s length pricing, accurate TDS application, and proper documentation under Transfer Pricing regulations.</li><li>Commercial Negotiation & Contract Governance: Led commercial negotiations and structured deals with vendors and franchisees. Reviewed key business contracts to ensure financial viability, risk protection, and compliance with regulatory standards.</li><li>Treasury & External Commercial Borrowing (ECB): Managed fund planning and liquidity management including ECB drawdowns, bank negotiations, and interest optimization. Improved working capital cycles through proactive cash flow forecasting and receivables control.</li><li>Internal Controls & Governance Framework: Led organization-wide reviews of internal control systems, identified process gaps, and redesigned or implemented over 40 SOPs and IFCs. Established a governance structure for financial discipline, risk mitigation, and policy compliance across departments.</li></ul> at Kama Ayurveda Pvt. Ltd. & PUIG India Pvt. Ltd.<ul><li>Company Overview: Group Company of PUIG, Spain</li><li>Team Leadership & Process Excellence: Organised the transformation of the Finance & Accounts function, establishing performance-driven goals, and embedding a culture of accountability and continuous improvement. Drove operational efficiency through process redesigns, SOP implementation and optimal resource deployment, leading to measurable improvements in turnaround time and accuracy.</li><li>Strategic Partnering with CXOs: Acted as a key advisor to the CEO, CFO, and other CXOs on business planning, pricing strategies, and business model pivots to support scale-up and profitability. Contributed to investor communications with data-backed insights to enhance stakeholder confidence and secure strategic funding.</li><li>Cross-Functional & Global Stakeholder Management: Functioned as the strategic finance business partner to cross-functional heads and the PUIG global finance team, aligning local execution with global financial strategies and compliance requirements.</li><li>ERP Transformation & System Automation: Led end-to-end ERP reimplementation to address system gaps, enforce role-based controls, and automate core finance processes—resulting in enhanced data accuracy, faster reporting and improved internal controls.</li><li>Costing, Inventory & Profitability Optimization: Designed and implemented plant-level costing models to ensure accurate COGS determination. Improved inventory management across pricing, consumption tracking, and aging analysis—enabling better working capital control and cost efficiency.</li><li>Manufacturing Finance & Statutory Compliance: Supervised end-to-end accounting for manufacturing operations and ensured full statutory compliance.</li><li>Financial Reporting, MIS & Profitability Analytics: Delivered accurate and timely monthly MIS reports, including P&L, Balance Sheet and KPI dashboards with deep-dive variance analysis across stores, business verticals, and geographies. Supported board-level decision-making through insightful presentations on financial health and business performance.</li><li>Budgeting, Forecasting & Business Planning: Led the Annual Operating Plan (AOP) and rolling forecasts, ensuring alignment with strategic objectives and market dynamics. Monitored key financial metrics to enable business decisions and proactive cost management.</li><li>Statutory, Internal & Tax Audit Management: Finalized standalone and consolidated financials under Ind AS and IFRS, ensured timely group reporting and compliance with international standards. Delivered clean and timely closures of statutory, tax, and internal audits in coordination with Big 4 auditors. Strengthened audit readiness through pre-audit diagnostics and rectification of recurring control gaps.</li><li>Regulatory Compliance & Risk Management: Ensured end-to-end compliance which includes ROC, RBI, FEMA, Income Tax, GST, Transfer Pricing, DTAA, and Customs. Reviewed cross-border contracts and transactions to ensure arm’s length pricing, accurate TDS application, and proper documentation under Transfer Pricing regulations.</li><li>Commercial Negotiation & Contract Governance: Led commercial negotiations and structured deals with vendors and franchisees. Reviewed key business contracts to ensure financial viability, risk protection, and compliance with regulatory standards.</li><li>Treasury & External Commercial Borrowing (ECB): Managed fund planning and liquidity management including ECB drawdowns, bank negotiations, and interest optimization. Improved working capital cycles through proactive cash flow forecasting and receivables control.</li><li>Internal Controls & Governance Framework: Led organization-wide reviews of internal control systems, identified process gaps, and redesigned or implemented over 40 SOPs and IFCs. Established a governance structure for financial discipline, risk mitigation, and policy compliance across departments.</li></ul> at Kama Ayurveda Pvt. Ltd. & PUIG India Pvt. Ltd.
<ul><li>Manage three separate teams for which their scope includes middle office support for the client relations community including known population remediations, complex reporting as well as a business manager team executing on efficiencies and development opportunities (eleven individuals both domestic and overseas contingent workers). 13 years of Institutional Relationship experience, 7 of those involving people management</li><li>Currently own and assist with facilitating the client relation pieces of various Management Action Plans (MAP) and internal audits within Revenue Credit Account (RCA) and Service Level Agreement (SLA) areas</li><li>In February 2024 released the first Salesforce Intake system at TIAA after five years of development and advocacy. This build has been noted as the blue print for all future case management intake systems within Salesforce at TIAA providing efficiency and ease for the user while reducing risk for the company</li><li>Worked on advancements and efficiencies within the Service Level Agreement process including salesforce automation. Implemented continuous improvement projects which reduced specific quarterly reporting tasks from days to minutes as well as the inception of a single budget code to pull penalties from rather than dozens of different budget codes</li><li>Through partnership with operations, updated the standard operating procedures for Client Service Managers concerning non bulk Lost Earning Calculations in 2021 to be submitted primary through plan focus unless through special exception. This reduced volumes for my team around lost earning calculations by 22% compared to the year prior while providing a more seamless and straight through process for the external clients</li><li>Continue working through obstacles, avoid duplication of efforts between client relations and other support team within different departments while creating synergy towards “working as one”</li><li>Advanced public speaking skills presenting both in person and virtually to groups as small as senior leadership to hundreds of employees on various forums</li></ul> at TIAA<ul><li>Manage three separate teams for which their scope includes middle office support for the client relations community including known population remediations, complex reporting as well as a business manager team executing on efficiencies and development opportunities (eleven individuals both domestic and overseas contingent workers). 13 years of Institutional Relationship experience, 7 of those involving people management</li><li>Currently own and assist with facilitating the client relation pieces of various Management Action Plans (MAP) and internal audits within Revenue Credit Account (RCA) and Service Level Agreement (SLA) areas</li><li>In February 2024 released the first Salesforce Intake system at TIAA after five years of development and advocacy. This build has been noted as the blue print for all future case management intake systems within Salesforce at TIAA providing efficiency and ease for the user while reducing risk for the company</li><li>Worked on advancements and efficiencies within the Service Level Agreement process including salesforce automation. Implemented continuous improvement projects which reduced specific quarterly reporting tasks from days to minutes as well as the inception of a single budget code to pull penalties from rather than dozens of different budget codes</li><li>Through partnership with operations, updated the standard operating procedures for Client Service Managers concerning non bulk Lost Earning Calculations in 2021 to be submitted primary through plan focus unless through special exception. This reduced volumes for my team around lost earning calculations by 22% compared to the year prior while providing a more seamless and straight through process for the external clients</li><li>Continue working through obstacles, avoid duplication of efforts between client relations and other support team within different departments while creating synergy towards “working as one”</li><li>Advanced public speaking skills presenting both in person and virtually to groups as small as senior leadership to hundreds of employees on various forums</li></ul> at TIAA