Summary
Overview
Work history
Education
Skills
Websites
Certification
REFEREES
INTEREST AND ACTIVITIES
Timeline
Generic

Rita Jacobs

Lagos Island,Nigeria

Summary

Results-driven and detail-oriented Team Lead, Investigations, Fraud Management & External Relations, with extensive banking experience overseeing enterprise-wide fraud investigations, digital channel monitoring, regulatory reporting, and stakeholder engagement. Demonstrated expertise in leading cross-channel investigations across Web, Mobile, POS, ATM, and core banking platforms, including internal fraud and staff misconduct, ensuring timely detection, containment, resolution, and executive-level reporting of material incidents. Experienced in supervising analysts, strengthening internal controls, enhancing transaction monitoring frameworks, and driving regulatory compliance through structured reporting and interbank collaboration. Possesses foundational operational experience in account opening, KYC documentation, mandate processing, and customer complaint resolution, enabling a well-rounded understanding of operational processes and fraud risk exposure.

Overview

28
28
years of professional experience
10056
10056
years of post-secondary education
1
1
Certification

Work history

Team Lead Investigations/Fraud Management/External Relations – Internal Audit Division (IAD)

Tatum Bank Limited
Victoria Island, , Lagos, Nigeria
2025.01 - 2026.03

Fraud Investigations & Operational Oversight

  • Direct end-to-end investigations of fraud incidents across Web, Mobile, POS, ATM, and core banking systems, ensuring timely detection, containment, and resolution.
  • Supervise fraud analysts, overseeing case allocation, quality assurance, escalation governance, and SLA compliance.
  • Authorize containment actions including account restrictions, transaction blocking, and executive escalation of material fraud events.
  • Conduct detailed transaction analysis and fraud typology reviews to determine root cause, financial exposure, and systemic weaknesses.

Fraud Risk Mitigation & Control Advisory

  • Identify operational control gaps during transaction monitoring and post-incident reviews, assessing breakdowns in preventive, detective, and corrective controls.
  • Provide risk-based control advisory recommendations to Management, aimed at strengthening fraud prevention frameworks and reducing repeat occurrences.
  • Recommend enhancements to transaction monitoring rules, channel limits, onboarding controls, and authentication safeguards.
  • Collaborate with IT, Operations, and Risk teams to implement control improvements and monitor effectiveness post-deployment.
  • Contribute to strengthening the Bank’s fraud risk posture through proactive threat assessment and emerging risk analysis.

Regulatory Reporting & External Relations

  • Manage preparation and submission of statutory fraud reports to the Central Bank of Nigeria (CBN), Nigeria Deposit Insurance Corporation (NDIC), and Nigeria Inter-Bank Settlement System (NIBSS), ensuring regulatory compliance.
  • Serve as primary liaison for interbank fraud correspondence, recovery coordination, and regulatory engagements.
  • Oversee BVN watchlisting and delisting processes in line with industry and regulatory standards.

Strategic Governance & Vendor Leadership

  • Lead evaluation and selection of anti-fraud solution vendors, conducting comparative assessments of detection capability, containment strength, analytics robustness, and total cost of ownership.
  • Prepare Executive Management and Board-level memoranda presenting evaluation findings, risk considerations, and final recommendations.
  • Evaluate and recommend External Auditors for the Bank’s External Quality Assessment (EQA), ensuring independence and regulatory alignment.

Investigations/Regulatory Officer – Group Internal Audit (GIA)

First City Monument Bank
Lagos Island, Lagos, Nigeria
2019.01 - 2025.01
  • Conducted detailed investigations of reported e-channel and core banking fraud incidents and staff misdemeanor.
  • Performed transaction analysis, customer profiling, and fraud typology reviews.
  • Preparation, consolidation, and timely submission of weekly and monthly statutory fraud reporting to CBN, NDIC, NIBSS, and FINCON in line with statutory and with full regulatory compliance.
  • Coordinated and consolidated staff disciplinary reports and fraud summary submissions for Management and regulatory review.
  • Performed data validation and reconciliation checks to strengthen reporting integrity and reduce regulatory exposure risk.
  • Serve as primary liaison for interbank fraud correspondence and recovery coordination.
  • Processed BVN watchlisting requests via NIBSS portal in compliance with regulatory requirements and timelines, maintaining 100% compliance accuracy.
  • Oversee BVN watchlisting and delisting processes in line with industry and regulatory standards.
  • Prepared concise management-level investigation reports highlighting exposure and control gaps.
  • Interviewing internal fraud suspect.
  • Liaising with other banks on issues related to ATM footage/journal and fraudulent cases

Customer Service Officer

First City Monument Bank
Lagos Island, Lagos, Nigeria
2013.01 - 2019.01
  • Managed account operations including account opening process, account documentation review, investment bookings, fixed-tenor placements, and foreign exchange (FX) transfers, ensuring accuracy, compliance, and adherence to internal control procedures.
  • Processed and validated high-value transactions in line with regulatory guidelines and risk management standards.
  • Handled customer complaints and escalations, resolving operational and transactional issues while maintaining service quality and control integrity and improving customer satisfaction metrics.
  • Conducted BVN enrollment and validation processes, ensuring proper KYC compliance and accurate customer identification in line with regulatory requirements.
  • Performed transaction verification and documentation checks to mitigate operational and fraud risk exposure.
  • Attending to customers’ requests, complaints, and enquiries.
  • Investment booking and liquidation (via integrify)
  • Foreign exchange fund transfer (via Integrify)
  • Issuance of ATM cards to customers
  • Account opening (via Intergrify)
  • Mandate upload on newly opened and existing accounts. (via Finance and Branch Console application).
  • Internal and external customers loan request initiation
  • Customer (s) BVN enrolment and validation.

Account Clerk

Etti Edu & Co
Victoria Island, Lagos, Nigeria
1998.01 - 2000.01
  • Account reconciliation
  • Payroll preparation via Peachtree accounting application.
  • Cheques lodgement/withdrawal
  • Handling petty cash
  • Attending to vendors bills and payments.

Education

Master of Business Administration (MBA) - Risk Management & Insurance

Ajayi Crowther University
Oyo, Nigeria

Bachelor of Science - Entrepreneurial & Business Management

National Open University of Nigeria
Lagos, Nigeria

National Diploma - Business Administration & Management

Ronik Polytechnic
Ejigbo, Lagos, Nigeria

Diplôme d’Études en Langue Française (DELF) - French Language

Alliance Française Lagos
Lagos, Nigeria

Diploma - Secretarial Studies

Ronik Polytechnic
Ejigbo, Lagos, Nigeria

Open Single Secretarial/Business (OSSBSE) - Typing Skills

Moshood Abiola Polytechnic
Ogun, Nigeria
2001.04 - 2000.01

Skills

  • Fraud prevention and reporting
  • Data analysis
  • Fraud examination techniques
  • Team supervision and performance oversight
  • Investigative interviewing
  • Analytical thinking and judgment
  • Teamwork and collaboration
  • Regulatory fraud reporting
  • Digital transaction monitoring
  • Risk identification and management
  • Verbal and written communication
  • Professional skepticism
  • Executive investigation reporting
  • Internal inquiry validation
  • Enhanced due diligence reviews
  • Account opening documentation review
  • Customer service excellence
  • Capacity to endure challenges
  • Microsoft Office proficiency
  • Resourceful customer support resolution
  • Identifying customer expectations
  • Banking applications expertise
  • Thorough investigation report writing
  • Multitasking ability
  • French language proficiency
  • Team building skills
  • Problem-solving capabilities
  • SQL querying expertise

Certification

  • Certified Fraud Examiner (CFE) - Association of Certified Fraud Examiner (ACFE) - 2022
  • Anti-Money Laundering (AML) Certification - FCMB - 2023
  • Association of Chartered Certified Accountants (ACCA) - ACCA Global - In view

REFEREES

Available on Request

INTEREST AND ACTIVITIES

Listening to Music, Reading, Travelling and Meeting People

Timeline

Team Lead Investigations/Fraud Management/External Relations – Internal Audit Division (IAD)

Tatum Bank Limited
2025.01 - 2026.03

Investigations/Regulatory Officer – Group Internal Audit (GIA)

First City Monument Bank
2019.01 - 2025.01

Customer Service Officer

First City Monument Bank
2013.01 - 2019.01

Open Single Secretarial/Business (OSSBSE) - Typing Skills

Moshood Abiola Polytechnic
2001.04 - 2000.01

Account Clerk

Etti Edu & Co
1998.01 - 2000.01

Master of Business Administration (MBA) - Risk Management & Insurance

Ajayi Crowther University

Bachelor of Science - Entrepreneurial & Business Management

National Open University of Nigeria

National Diploma - Business Administration & Management

Ronik Polytechnic

Diplôme d’Études en Langue Française (DELF) - French Language

Alliance Française Lagos

Diploma - Secretarial Studies

Ronik Polytechnic
Rita Jacobs