RITA DAVID CHINENYE
Bwari
Summary
Results-oriented Administrative and Programme Support professional with experience in office administration, stakeholder engagement, customer service, records management, public service support and project coordination. Demonstrated ability to serve as a liaison between citizens and government institutions through SERVICOM, facilitating complaint resolution and improving access to quality public services. Skilled in communication, documentation, monitoring activities, client relationship management and Microsoft Office Suite. Passionate about supporting humanitarian and development programmes through efficient administrative and operational support.
Overview
4
4
years of professional experience
Work History
Assistant Manager of Operations
Endowed Global Construction Nig.
Abuja, Nigeria
04.2023 - Current
- Managed daily operations to optimise efficiency and maintain high levels of customer satisfaction.
- Managed day-to-day operations, facilitating smooth workflow and optimising staff productivity.
- Managed customer service issues, resolving complaints and improving overall satisfaction.
- Handled customer complaints, resolving issues promptly to maintain positive relationships.
- Organised staff rosters, effectively managing resources to cover all operational requirements.
- Assisted Operations Manager with various tasks and errands within deadlines.
- Analysed performance data to inform strategic decisions and promote growth.
Liaison Officer
SERVICOM
Abuja, Nigeria
04.2023 - 05.2024
- Served as a liaison between citizens and government agencies to improve service delivery.
- Received, documented and processed public complaints regarding government services.
- Guided citizens on complaint procedures and available government services.
- Followed up with relevant agencies to support timely complaint resolution.
- Maintained records of complaints and enquiries.
- Promoted accountability, transparency and quality public service.
- Utilised monitoring and evaluation software to assess and analyse press and media coverage for producing reports and identifying new opportunities.
Admin Officer
Anky’s builders limited Bwari Abuja
Abuja, Nigeria
05.2022 - 04.2023
- Offered high levels of administrative support to managers, ensuring smooth running of company operations.
- Managed daily office operations, maintaining efficient workflow and meeting administrative deadlines.
- Handled daily office activities, including data entry and database auditing, maintaining smooth operations.
- Answered calls and emails efficiently, recording accurate messages and swiftly following up on enquires.
- Maintained organised and updated file systems for easy staff use.
- Worked as part of administrative team, identifying and suggesting improvements to internal administration processes and systems.
Education
Bachelor of Arts - English Language
University Of Abuja
Abuja Nigeria 01-2023
A-Levels - Basic Computer Applications
Government day secondary school Bwari Abuja
Abuja, FC01-2016
Skills
- Community Engagement
- Stakeholder Engagement
- Complaint Resolution
- Public Relations
- Monitoring & Reporting
- Administrative Support
- Documentation
- Project Support
- Client Service
- Team Collaboration
- Problem Solving
- Time Management
- Operations management
- KPI tracking
- Client account management
- Process improvement strategies
- KPI setting
- Recruit onboarding
- Policy development
- Data analysis
- Administrative support
- Project management
- Staff coordination
- Complaint resolution
- Performance monitoring
Custom
- Supported citizens in accessing government services through SERVICOM.
- Facilitated complaint handling and follow-up with government agencies.
- Maintained organized administrative records and documentation.
- Coordinated office operations across private and public-sector organizations.
- Built positive client relationships and supported business operations.
Timeline
Assistant Manager of Operations
Endowed Global Construction Nig.
04.2023 - Current
Liaison Officer
SERVICOM
04.2023 - 05.2024
Admin Officer
Anky’s builders limited Bwari Abuja
05.2022 - 04.2023
Bachelor of Arts - English Language
University Of Abuja
A-Levels - Basic Computer Applications
Government day secondary school Bwari Abuja