Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Timeline
Generic

Rina Beauty

Room Service Attendant
Festac,Lagos

Summary

Dynamic Housekeeping Floor Supervisor with a proven track record at Golden Palace Hotel, enhancing staff performance through effective training and eco-friendly practices. Skilled in guest relations and workload prioritization, I consistently improved cleanliness standards and resolved guest complaints, ensuring exceptional service and satisfaction.

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.

Overview

14
14
years of professional experience
1
1
Language

Work History

Housekeeping Floor Supervisor

Golden Palace Hotel
10.2023 - Current
  • Enhanced staff performance with regular training sessions, increasing overall productivity and efficiency.
  • Adhered to environmentally friendly practices by implementing green cleaning initiatives throughout daily operations.
  • Led team meetings regularly to discuss operational updates, address concerns, and reinforce company values within the housekeeping department.
  • Improved cleanliness standards by implementing efficient housekeeping procedures and practices.
  • Coordinated with maintenance teams for swift resolution of any repair or maintenance issues affecting guest rooms or common areas.
  • Addressed guest complaints promptly, resolving issues effectively and providing appropriate solutions.
  • Collaborated with other departments to ensure seamless coordination of services for guests'' comfort.
  • Responded to customer inquiries and resolved complaints to increase satisfaction.
  • Checked guest rooms to identify damages or maintenance needs and reported to supervisor for prompt response.

Housekeeper

Golden Palace Hotel
10.2021 - 08.2023
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.

Room Service Attendant

BON SUNSHINE HOTEL
07.2018 - 08.2021
  • Prepared special services for guests such as honeymoon and other romantic packages.
  • Completed ordered with speed and accuracy, maintaining exceptional service standards each day.
  • Met guests' needs by delivering meals and snacks and retrieving additional items.
  • Offered knowledgeable suggestions about foods and related wine pairings to guests with discerning tastes.
  • Used downtime to get ahead of support work such as folding napkins, wrapping silverware and polishing glasses.

Room Service Attendant

BON SUNSHINE HOTEL
03.2016 - 06.2018
  • Delivered food, condiments, and silverware to guest rooms to fulfill guest orders.
  • Enhanced guest satisfaction by promptly delivering room service orders and addressing special requests.
  • Answered quests inquiries and questions about hotel's menu.
  • Showcased attention to detail when setting up meal trays according to hotel standards and individual guest preferences.
  • Protected guests by following proper food handling procedures.

Cleaner

G4S Cleaning And Security Services
03.2013 - 07.2015
  • Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
  • Performed deep-cleaning tasks for carpets, upholstery, and window treatments to extend their lifespan and maintain appearance.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
  • Emptied trashcans and transported waste to collection areas.
  • Promoted environmental sustainability by implementing eco-friendly cleaning practices and reducing waste.
  • Provided assistance to other staff members with cleaning of difficult areas.
  • Organized and used industrial cleaning products following strict safety procedures.

Cleaner

Golden Tulip Hotel
09.2011 - 11.2012
  • Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
  • Confirmed all cleaning tools and equipment were stored properly after use.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Removed trash, debris and other waste materials from premises.
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.

Education

High School Diploma -

Unity Secondary School, Awada
Anambra
05.2011

Skills

Scheduling and planning

Health and safety compliance

Workload prioritization

Staff training and development

Task delegation

Professionalism and ethics

Cleaning techniques

Guest relations

Accomplishments


  • Documented and resolved issue which led to positive results.
  • Successfully completed Desktop Computer Training
  • Successfully completed General safety courses (certificates in-view)
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of six floor staff members.
  • Resolved product issue through consumer testing.

Interests

Swimming

Ironing

Cleaning

Internet Surfing

Learning New Things Online and Offline

Timeline

Housekeeping Floor Supervisor

Golden Palace Hotel
10.2023 - Current

Housekeeper

Golden Palace Hotel
10.2021 - 08.2023

Room Service Attendant

BON SUNSHINE HOTEL
07.2018 - 08.2021

Room Service Attendant

BON SUNSHINE HOTEL
03.2016 - 06.2018

Cleaner

G4S Cleaning And Security Services
03.2013 - 07.2015

Cleaner

Golden Tulip Hotel
09.2011 - 11.2012

High School Diploma -

Unity Secondary School, Awada

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