- Proficient in Microsoft Office products such as Word, Excel, and Outlook
RIDWAN ALABI
DATA ANALYSIS/ IT SUPPORT
LAGOS
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Data Analysis /IT Support
AFRITECH MULTICONCEPT LIMITED
LAGOS
10.2019 - Current
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
UNDERSTUDY DATA ANALYSIS PROGRAMS
Multipro Consumer Product Limited
LAGOS
01.2018 - 08.2019
Education
Bachelor of Science - Accounting
University of Lagos (UNILAG)
Akoka-Yaba, Lagos 03.2022 - Current
Skills
- Data analysis skills
Software
Timeline
Bachelor of Science - Accounting
University of Lagos (UNILAG)
03.2022 - Current
Data Analysis /IT Support
AFRITECH MULTICONCEPT LIMITED
10.2019 - Current
UNDERSTUDY DATA ANALYSIS PROGRAMS
Multipro Consumer Product Limited
01.2018 - 08.2019
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