Richmond Fregene Orubu
Summary
Richmond is a graduate of public administration with sound work ethics.
A well accomplished Customer Service Manager at Everyday Transact Ltd, adept in web development and HTML&CSS, with a proven track record of enhancing customer satisfaction. Expert in leading teams to resolve complaints efficiently, significantly reducing customer issues through innovative solutions. Skilled in fostering collaboration and leveraging I.T. Expertise to meet and exceed service goals.
Overview
6
6
years of professional experience
Work History
Customer Service Manager
Everyday Transact Ltd
08.2021 - 07.2024
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Sales Agent
Airtel Store
01.2019 - Current
- Marketing airtel device
Education
Bachelor of Science - Public Administration
Adeleke University
Ede, Osun , Nigeria07.2020
Skills
- IT Skills: Web Developer- 3years experience
- HTML&CSS(Specialist)-3years experience
- Computer Appreciation and Office Packages(MS word & Excel)
Languages
English
Native language
English
Proficient
C2
Timeline
Customer Service Manager
Everyday Transact Ltd
08.2021 - 07.2024
Sales Agent
Airtel Store
01.2019 - Current
Bachelor of Science - Public Administration
Adeleke University
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