Open To Work
Riches Odeyemi
Lagos,Nigeria
Summary
Customer Service Professional experienced in customer retention and complaint resolution. Achieved high levels of customer satisfaction through effective communication and problem-solving skills. Focused on building strong relationships and maintaining customer trust while contributing to overall business success.
Overview
7
7
years of post-secondary education
4
4
years of professional experience
Work History
Customer Service Representative
Wema Bank Plc (Inguest Global partners Ltd)
Lagos, NG
11.2023 - 03.2026
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved customer complaints efficiently and professionally.
- Resolved customer issues with knowledgeable and friendly service to promote high satisfaction.
- Assisted customers with account inquiries and transaction processes.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided product information and service recommendations to clients.
- Educated clients on banking products and services available at Wema Bank Plc.
- Built strong customer relationships through personalized assistance and support.
- Developed strong customer relationships to encourage repeat business.
- Reviewed customer feedback to identify service improvement opportunities. to enhance overall service experience.
- Supported sales team members to drive growth and development.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Teacher
Silver Bell Global School
Kwara, NG
12.2021 - 11.2022
- Developed engaging lesson plans for diverse student needs.
- Facilitated classroom discussions to encourage student participation.
- Assessed student performance through tests, quizzes and other assessments.
- Assessed student performance through regular quizzes and projects.
- Managed classroom behavior to create a positive learning environment.
- Managed student behavior in classroom by establishing and enforcing rules and procedures.
- Maintained a safe and orderly learning environment for all students.
- Prepared and maintained classroom environments appropriate for student learning and physical, social and emotional development.
- Supervised students throughout day, both in classroom and outside during breaks.
- Supervised after school activities such as clubs or sports teams.
Education
Bachelor of Science - Political Science
Ambrose Alli University Ekpoma
Edo, Nigeria 01.2015 - 10.2021
Skills
- Customer retention
- Client relationship management
- Account management
- Active listening
- Effective communication
- Time management
- Team collaboration
- Empathy in service
- Account maintenance
- Customer satisfaction tracking
- Relationship building
- Multitasking and prioritization
- Client relationship management (CRM)
- Problem-solving
- Banking services knowledge
- Complaint resolution
Timeline
Customer Service Representative
Wema Bank Plc (Inguest Global partners Ltd)
11.2023 - 03.2026
Teacher
Silver Bell Global School
12.2021 - 11.2022
Bachelor of Science - Political Science
Ambrose Alli University Ekpoma
01.2015 - 10.2021