RICHARD NNANNA OCHIABUTO
Business/Customer Service Manager
Lagos,Lagos
Summary
Enhance team performance and maximize customer satisfaction by strategically managing calls and implementing process improvements. Talented leader offering top-notch abilities in program management, interpersonal communication and administrative oversight. Successful at training and mentoring employees to promote culture of collaboration and continuous improvement.
Overview
2
2
Certifications
5
5
years of post-secondary education
7
7
years of professional experience
Work History
Sales and Customer Service Manager
Starbest Global Hotel & Suites
Lagos, Lagos
12.2018 - Current
- Compose, sent, received, and distributed correspondence through letters and emails.
- Helped to achieve 25% increase in sales revenue over course of time.
- Established sales goals by forecasting annual sales quotas and projecting expected sales volume for existing and new products.
- Effectively monitored competition and appropriately adjusted cost of time based on supply and demand.
- Managed sales employees and counseled employees based on their professional growth and productivity.
- Boosted client satisfaction ratings by quickly offering proactive resolution ideas while driving actionable responses to questions, concerns or challenges.
- Fulfill administrative duties, including: completing and filing paperwork, directing a multi-line phone and setting appointments.
- Create and organized training materials for various office positions.
- Handled customer questions and complaints with professional courtesy.
- Inventories office supplies and managed ordering of new supplies whenever required.
- Manage note-taking during business meetings and later composed report for management.
- Organized and managed customer invoices and payments.
- Arranged schedules for management to meet with clients and business partners.
- Vendor Management.
- Document handling.
- Ensuring compliance with health and safety legislation and licensing laws..
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Built partnerships with diverse internal teams and sales, finance and operations departments to streamline processes.
Customer Service /Admin Officer
Synergy Food, Skinny Corn
Lagos, Nigeria, Lagos
01.2018 - 12.2018
- Assisted with ongoing administrative, financial and human resources tasks.
- Corresponded with clients and vendors on a daily basis.
- Ensured that office supplies were sufficiently stocked.
- Managed and maintained various databases, including data entry, entry updating, and reporting.
- Oversaw office operations and lower-level administrative employees.
- Ensured Timely delivery and production of Orders.
- Other assigned tasks.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Maintained excellent attendance record, consistently arriving to work on time.
Teller/Customer Service & Admin Officer
Workforce Group/ First Bank Of Nigeria
Lagos, Nigeria
09.2014 - 11.2017
- Assisted clients in understanding their available options and helped them select the right service plans for their needs.
- Acknowledged customer issues and resolved their problems quickly and efficiently.
- Emphasized the specific product features that would stand out to customers, showing them product limitations and capabilities.
- Evaluated the customers' needs and provided service options to meet their requirements.
- Fulfilled administrative duties, including: completing and filing paperwork, directing a multi-line phone and setting appointments.
- Processing of ATM cards for customers.
Customer Service /Administrative Assistant Intern
Total Child Intl Schools
Ilorin, Ilorin
06.2013 - 06.2014
- Provided excellent customer service at all times to both the parents, teachers and students.
- Helped to increase number of pupils and students retention by striving to create wonderful customer experiences.
- Worked with the mission of the School in mind and served as a dedicated and enthusiastic part of the team.
- Coached new employees on administrative procedures, company policies and performance standards.
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
- Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
Education
Post Graduate in Strategic Management
National Open University Of Nigeria
Nigeria 02.2019 - Current
Higher National Diploma - Business Administration & Management
Abia State Polytechnic
Aba 11.2010 - 08.2012
National Diploma - Business Studies
Abia State Polytechnic
Aba, Nigeria 11.2007 - 08.2009
Secondary School Certificate - undefined
Ibeku High School
Skills
Project Management
undefinedAdditional Information
- Rotary International
- Red Cross International
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Certification
Six Sigma Certification
Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Six Sigma Certification
05-2020
Project Management Essentials
05-2020
Post Graduate in Strategic Management
National Open University Of Nigeria
02.2019 - Current
Sales and Customer Service Manager
Starbest Global Hotel & Suites
12.2018 - Current
Customer Service /Admin Officer
Synergy Food, Skinny Corn
01.2018 - 12.2018
Teller/Customer Service & Admin Officer
Workforce Group/ First Bank Of Nigeria
09.2014 - 11.2017
Customer Service /Administrative Assistant Intern
Total Child Intl Schools
06.2013 - 06.2014
Higher National Diploma - Business Administration & Management
Abia State Polytechnic
11.2010 - 08.2012
National Diploma - Business Studies
Abia State Polytechnic
11.2007 - 08.2009
Secondary School Certificate - undefined
Ibeku High School
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