RICHARD NNANNA OCHIABUTO
Business/Customer Service Manager
Lagos,Lagos
Summary
Enhance team performance and maximize customer satisfaction by strategically managing calls and implementing process improvements. Talented leader offering top-notch abilities in program management, interpersonal communication and administrative oversight. Successful at training and mentoring employees to promote culture of collaboration and continuous improvement.
Overview
2
2
Certifications
5
5
years of post-secondary education
7
7
years of professional experience
Work History
Sales and Customer Service Manager
Starbest Global Hotel & Suites
Lagos, Lagos
12.2018 - Current
- Compose, sent, received, and distributed correspondence through letters and emails.
- Helped to achieve 25% increase in sales revenue over course of time.
- Established sales goals by forecasting annual sales quotas and projecting expected sales volume for existing and new products.
- Effectively monitored competition and appropriately adjusted cost of time based on supply and demand.
- Managed sales employees and counseled employees based on their professional growth and productivity.
- Boosted client satisfaction ratings by quickly offering proactive resolution ideas while driving actionable responses to questions, concerns or challenges.
- Fulfill administrative duties, including: completing and filing paperwork, directing a multi-line phone and setting appointments.
- Create and organized training materials for various office positions.
- Handled customer questions and complaints with professional courtesy.
- Inventories office supplies and managed ordering of new supplies whenever required.
- Manage note-taking during business meetings and later composed report for management.
- Organized and managed customer invoices and payments.
- Arranged schedules for management to meet with clients and business partners.
- Vendor Management.
- Document handling.
- Ensuring compliance with health and safety legislation and licensing laws..
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Built partnerships with diverse internal teams and sales, finance and operations departments to streamline processes.
Customer Service /Admin Officer
Synergy Food, Skinny Corn
Lagos, Nigeria, Lagos
01.2018 - 12.2018
- Assisted with ongoing administrative, financial and human resources tasks.
- Corresponded with clients and vendors on a daily basis.
- Ensured that office supplies were sufficiently stocked.
- Managed and maintained various databases, including data entry, entry updating, and reporting.
- Oversaw office operations and lower-level administrative employees.
- Ensured Timely delivery and production of Orders.
- Other assigned tasks.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Maintained excellent attendance record, consistently arriving to work on time.
Teller/Customer Service & Admin Officer
Workforce Group/ First Bank Of Nigeria
Lagos, Nigeria
09.2014 - 11.2017
- Assisted clients in understanding their available options and helped them select the right service plans for their needs.
- Acknowledged customer issues and resolved their problems quickly and efficiently.
- Emphasized the specific product features that would stand out to customers, showing them product limitations and capabilities.
- Evaluated the customers' needs and provided service options to meet their requirements.
- Fulfilled administrative duties, including: completing and filing paperwork, directing a multi-line phone and setting appointments.
- Processing of ATM cards for customers.
Customer Service /Administrative Assistant Intern
Total Child Intl Schools
Ilorin, Ilorin
06.2013 - 06.2014
- Provided excellent customer service at all times to both the parents, teachers and students.
- Helped to increase number of pupils and students retention by striving to create wonderful customer experiences.
- Worked with the mission of the School in mind and served as a dedicated and enthusiastic part of the team.
- Coached new employees on administrative procedures, company policies and performance standards.
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
- Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
Education
Post Graduate in Strategic Management
National Open University Of Nigeria
Nigeria 02.2019 - Current
Higher National Diploma - Business Administration & Management
Abia State Polytechnic
Aba 11.2010 - 08.2012
National Diploma - Business Studies
Abia State Polytechnic
Aba, Nigeria 11.2007 - 08.2009
Secondary School Certificate - undefined
Ibeku High School
Skills
Project Management
Customer Relationship Management Software (CRM)
Inter-department collaboration
Negotiation expert
Customer-focused
Strong Work Ethics
Administrative support
MS Office expert
Microsoft Outlook, Word and Excel
Effective workflow management
Adherence to high customer service standards
Additional Information
- Rotary International
- Red Cross International
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
Six Sigma Certification
Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Six Sigma Certification
05-2020
Project Management Essentials
05-2020
Post Graduate in Strategic Management
National Open University Of Nigeria
02.2019 - Current
Sales and Customer Service Manager
Starbest Global Hotel & Suites
12.2018 - Current
Customer Service /Admin Officer
Synergy Food, Skinny Corn
01.2018 - 12.2018
Teller/Customer Service & Admin Officer
Workforce Group/ First Bank Of Nigeria
09.2014 - 11.2017
Customer Service /Administrative Assistant Intern
Total Child Intl Schools
06.2013 - 06.2014
Higher National Diploma - Business Administration & Management
Abia State Polytechnic
11.2010 - 08.2012
National Diploma - Business Studies
Abia State Polytechnic
11.2007 - 08.2009
Secondary School Certificate - undefined
Ibeku High School