Richard Onagwolo Offo
Lagos/Ota
Summary
Senior Delivery Manager | Project Leadership | Operational/Customer Relations Excellence.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Delivery Manager
Mikano International Limited
06.2016 - 05.2020
- Led delivery operations team of 15+ personnel, coordinating logistics across multiple regions and ensuring consistent service excellence.
- Reduced transportation costs by 35% through strategic route optimization and vendor relationship management initiatives.
- Implemented agile delivery workflows that decreased delivery times by 40% while maintaining 95%+ on-time performance rate.
- Managed vendor relationships and contract negotiations, ensuring compliance with delivery schedules and quality standards.
- Developed and executed process improvement strategies that enhanced operational efficiency and customer satisfaction scores by 55%.
- Oversaw budget management for delivery operations, consistently delivering projects within allocated resources.
Corporate Strategy / Executive Assistant/Factory Supervisor
Liby-Tid Nigeria Limited
01.2009 - 09.2014
- Supported C-level executives in strategic decision-making by preparing comprehensive market analysis and executive reports for ₦50M+ initiatives.
- Coordinated cross-functional project initiatives, improving operational efficiency by 25% through streamlined communication processes.
- Conducted competitive intelligence research and financial modeling, providing data driven insights for organizational growth strategies.
- Managed complex executive calendars, travel logistics, and confidential correspondence to maximize leadership productivity.
- Led special projects involving process standardization and workflow optimization across multiple departments.
Real Esate Sales Executive Officer
Kribs & Kaban Nigeria Limited
01.2008 - 12.2008
- Developed and executed integrated marketing campaigns that increased customer engagement by 40% and enhanced brand awareness.
- Managed digital advertising strategies, optimizing content performance to boost website traffic and improve conversion rates by 20%.
- Conducted comprehensive market research and competitor analysis to inform strategic marketing decisions and product positioning.
Graduate Administration Officer
National Youth Service Corps (NYSC) - Nigerian Police HQ
01.2008 - 12.2008
- Coordinated administrative operations across multiple departments, maintaining accurate staff records and ensuring operational continuity.
- Streamlined filing systems and interdepartmental communication processes, improving administrative efficiency by 30%.
- Assisted in report preparation and meeting coordination, supporting senior management in policy implementation initiatives.
Programme Supervising Aide / ESL Teacher
Xinhui Art Teachers School
08.2003 - 02.2007
- Supervised ESL classroom activities and curriculum delivery for 50+ students, achieving 90%+ student satisfaction scores.
- Developed interactive lesson plans aligned with international curriculum standards, enhancing English communication proficiency.
- Collaborated with international faculty to organize cultural immersion programs, fostering cross-cultural understanding.
Office Assistant
NISSCO Nigeria Limited
10.2004 - 02.2006
- Managed daily administrative tasks, maintained organized filing systems, and supported office staff with clerical responsibilities.
- Coordinated meeting schedules, prepared correspondence, and ensured smooth communication between departments and external partners.
- Assisted with data entry, processed documents accurately, and supported inventory tracking and supply management activities.
Education
Master of Science - International Relations and Strategic Studies,MIRSS
Lagos State University
01.2014
Bachelor of Science - Political Science
University of Nigeria
01.2001
Skills
- Technical Proficiency: Advanced Microsoft Office Suite, Project Management Software, Data Analytics Tools
Certification
- LPMV Certificate International Executive Diploma in Disaster Management. 2023.
- LPMV Certificate in Introduction to Social Media September 2023.
- Academy Halogen School of Security Technology, 2022.
- Certified Intelligence Management Expert (04-Aug-2022). Certified Surveillance Tradecraft (09-Aug-2022): Certified ISMP in Physical Security and Environmental Control (09-Aug-2022).
- Project Management Masterclass (PMM) - International Association of Project Managers Nigeria (IAPM), 2022.
- Customer Service and Relationship Management - ACE Coterie Consulting Nigeria,2022.
- Human Resources Management - ACE Coterie Consulting Nigeria,2022.
- Full Member, Institute of Professional Managers & Admin of Nigeria,2011 Professional Managers & Administrators Certification (MIPMA Project Management & Extra Value Certified Professional Certified – PM / ECP.2010.
Languages
Languages: English (Native), Chinese (Conversational)
PROFESSIONAL DEVELOPMENT
- Provided strategic consulting services to organizations on delivery optimization and process improvement.
- Completed executive education in modern delivery practices and stakeholder Management.
- Maintained current industry knowledge through professional networking and certification programs.
ADDITIONAL CERTIFICATION
- Certificate of Completion in Countering the Financing of Terrorism and Proliferation of Weapons of Mass Destruction by Non-state actors UNODC Global eLearning–United Nations Office on Drugs and Crime. 2023.
- Certificate of Completion in Mechanism for the Review of the Implementation of the United Nations Convention against Transitional Organized Crime and Protocols thereto. UNODC Global eLearning–United Nations Office on Drugs and Crime. 2023.
- Certificate of Completion in Alternatives to Imprisonment for Women Offenders UNODC Global eLearning–United Nations Office on Drugs and Crime. 2023.
- Certificate of Completion in eLearning for National Police Service in Kenya UNODC Global eLearning–United Nations Office on Drugs and Crime. 2023.
References
References available upon request.
Training
Training: ISO Compliance for Quality Control and Customer Satisfaction, Workplace Safety Programme Management.
Publications
- Public Speaking & Panels: Guest Speaker at Community Security Operations Summit Olambe(2019).
- Guest Observer Nigerian Navy Annual Music Conference (2024).
- Guest Observer Ota Security Community Operations Summit Ota (2025).
Timeline
Delivery Manager
Mikano International Limited
06.2016 - 05.2020
Corporate Strategy / Executive Assistant/Factory Supervisor
Liby-Tid Nigeria Limited
01.2009 - 09.2014
Real Esate Sales Executive Officer
Kribs & Kaban Nigeria Limited
01.2008 - 12.2008
Graduate Administration Officer
National Youth Service Corps (NYSC) - Nigerian Police HQ
01.2008 - 12.2008
Office Assistant
NISSCO Nigeria Limited
10.2004 - 02.2006
Programme Supervising Aide / ESL Teacher
Xinhui Art Teachers School
08.2003 - 02.2007
Bachelor of Science - Political Science
University of Nigeria
Master of Science - International Relations and Strategic Studies,MIRSS
Lagos State University