Richard Fidelis
Global Talent
Summary
Drove strategic HR business partnership initiatives supporting organizational growth, talent optimization, and workforce planning across global operations. Implemented people programs that increased employee productivity by 20%, improved retention, and accelerated onboarding effectiveness. Led performance management and leadership development efforts that enhanced team effectiveness and strengthened management accountability. Utilized HR analytics and automation to improve operational efficiency, increase reporting accuracy, and support data-driven workforce decisions. Championed change management and employee engagement strategies that fostered a high-performance culture, improved organizational effectiveness, and aligned human capital initiatives with business objectives.
Overview
16
16
years of professional experience
Work History
Global Human Resources Business Partner
Workforce Transformation
New York, NY
05.2024 - Current
- Cooperated with senior leaders to develop and execute people strategies that support business objectives and organizational growth.
- Spearheaded workforce planning and performance management programs, enhancing team effectiveness and leadership accountability.
- Utilized HR analytics and process automation to streamline operations, improve reporting accuracy, and support strategic decision-making.
- Implemented talent acquisition, onboarding, and employee development initiatives, accelerating productivity and improving retention.
- Orchestrated change management and employee engagement initiatives, fostering a high-performance culture and improving business outcomes.
Global Head of Sales Engineering
Technical Leadership
New York, NY
02.2020 - 04.2024
- Managed 550+ RFPs and security reviews with 50%+ win rate and 25%+ SLA turnaround reduction.
- Built, implemented a global SE Playbook streamlining solution delivery and increasing customer sentiment by 20%.
- Optimized sales cycles, cutting deal length by 14% and onboarding ramp time by 20%, leading to faster time to value.
- Grew a global sales engineering team across 5 time zones and 4 regions, driving 30% revenue growth via improved pre-sales execution.
- Directed global SE teams and cross-functional collaboration across Product, R&D, and Customer Success, consistently surpassing performance goals.
Head of Sales Engineering
Process Optimization
New York, NY
10.2018 - 02.2020
- Expanded SE coverage and strategic deal execution generated an additional $20M in annual revenue.
- Coached a team of 6 sales engineers in supporting 75+ sellers, consistently exceeding targets by 10-15%.
- Streamlined RFP/RFI workflows and increased cross-functional collaboration improved win rates by 20%.
- Accelerated revenue by 25% through optimization of sales engineering engagement and solution-selling tactics.
Senior Sales Engineer Global
Revenue Enablement
New York, NY
07.2017 - 10.2018
- Achieved 125% of quota for 3 consecutive quarters, generating $3M+ in new business.
- Executed demos, integrations, and solution workshops for mid-market and enterprise customers.
- Guided RFI/RFP and security processes, supporting record deal closure with cross-functional alignment.
- Enabled pre-sales success across 3 business units, supporting 20+ Account Executives with demos and technical assets.
Sales Engineer North America
Client Solutions Delivery
New York, NY
09.2016 - 07.2017
- Led cross-functional integrations with Engineering, Product, Design, and Analytics, improving solution delivery efficiency by 25%+.
- Owned technical pre-sales support across two business lines, enabling 100% of enterprise deal cycles and improving win rates by 20%.
- Executed relationships with 50+ enterprise customers, delivering solutions across 3 product lines and driving 35%+ account expansion and retention improvement.
- Stewarded revenue growth and customer success by partnering with 6 account executives across North America, supporting enterprise sales execution and contributing to $XM+ pipeline growth.
Director of Sales Engineering
Customer Adoption Strategy
New York, NY
09.2015 - 03.2016
- Delivered client training sessions on complex platform features, improving user understanding and boosting engagement by 35%.
- Advised product and development teams as a subject matter expert, influencing feature enhancements that improved customer retention by 20%.
- Partnered with Sales, Product, Operations, and Engineering to expand mobile ad-serving capabilities, accelerating go-to-market execution by 25%+.
- Masterminded a sales engineering team delivering servo platform training, improving client adoption and increasing product utilization by 30%+ across key accounts.
Senior Solutions Consultant
Solution Architecture
New York, NY
05.2014 - 08.2015
- Drove strategic partnerships with external vendors, expanding new business pipeline by 15%+ through solution integrations and joint initiatives.
- Architected product demos and proof-of-concept sessions, converting 40%+ of qualified opportunities into closed-won deals across key enterprise accounts.
- Developed and implemented product training and onboarding programs for sales teams and partners, improving productivity by 30% and reducing ramp-up time for new hires.
- Expedited enterprise deal closures by delivering technical pre-sales support across SaaS/DAAS solutions, contributing to $XM+ revenue growth through improved win rates and deal velocity.
Solutions Architect
Enterprise Systems Design
New York, NY
10.2013 - 05.2014
- Influenced product development through competitive analysis and process re-engineering, contributing to a 20%+ improvement in platform efficiency and usability.
- Collaborated cross-functionally with Product, Sales, Development, and Customer teams to consistently exceed client requirements, improving customer satisfaction scores by 25%+.
- Engineered complex business reporting solutions for 65%+ of Fortune 500 clients, improving enterprise reporting accuracy and accelerating compliance delivery timelines by 30%+.
- Implemented strategic enterprise accounts across multiple business units, delivering analytics-driven solutions that supported $XM+ in reporting and compliance-related engagements for top global financial institutions.
Sales Engineer
Implementation Support
New York, NY
06.2012 - 10.2013
- Accomplished product demonstrations, training sessions, and workshops for non-technical stakeholders, improving client adoption and engagement across 5+ industries and 50+ accounts.
- Coordinated with sales and account management teams to evaluate client integration requirements, supporting 20+ enterprise implementations and improving onboarding efficiency by 25%+.
- Delivered end-to-end onboarding and technical enablement for new clients through requirements gathering, documentation, and custom integrations, reducing implementation timelines by 30%+.
Reporting Analyst and Consultant
Data Analytics
New York, NY
06.2010 - 06.2012
- Developed and delivered automated financial reports using SQL, VBA, and statistical analysis, improving reporting accuracy and reducing turnaround time by 40%+ for major fund managers.
- Executed multiple full-scale implementations simultaneously, including on-site client training and support, successfully delivering 5 concurrent projects while improving client satisfaction by 25%+.
- Coalition with fund administrators and implementation consultants to gather requirements and technical specifications, supporting 30+ enterprise reporting implementations across private equity clients.
Education
Bachelor of Science - Informatics and Computing
Indiana University
05.2009
Skills
- Value-Based Selling
- Revenue Growth Strategy
- Business SaaS Enablement
- Cross-Functional Leadership
- Sales Engineering Leadership
- Solution Architecture & Pre-Sales
- Technical Product Demonstrations
- Global Team Scaling
- Optimization of the process
- Sales Analytics & Reporting
- Customer Success Optimization
- RFP/RFI & Security Assessments
- Executive Stakeholder Management
- Product Feedback & Roadmap Contributions
Activities
Member, Delta Tau Delta Fraternity, Indiana University, 2005-09-01, Present
Core Competences
- Value-Based Selling
- Revenue Growth Strategy
- Business SaaS Enablement
- Cross-Functional Leadership
- Sales Engineering Leadership
- Solution Architecture & Pre-Sales
- Technical Product Demonstrations
- Global Team Scaling
- Optimization of the process
- Sales Analytics & Reporting
- Customer Success Optimization
- RFP/RFI & Security Assessments
- Executive Stakeholder Management
- Product Feedback & Roadmap Contributions
Timeline
Global Human Resources Business Partner
Workforce Transformation
05.2024 - Current
Global Head of Sales Engineering
Technical Leadership
02.2020 - 04.2024
Head of Sales Engineering
Process Optimization
10.2018 - 02.2020
Senior Sales Engineer Global
Revenue Enablement
07.2017 - 10.2018
Sales Engineer North America
Client Solutions Delivery
09.2016 - 07.2017
Director of Sales Engineering
Customer Adoption Strategy
09.2015 - 03.2016
Senior Solutions Consultant
Solution Architecture
05.2014 - 08.2015
Solutions Architect
Enterprise Systems Design
10.2013 - 05.2014
Sales Engineer
Implementation Support
06.2012 - 10.2013
Reporting Analyst and Consultant
Data Analytics
06.2010 - 06.2012
Bachelor of Science - Informatics and Computing
Indiana University