Microsoft Office
Richard Essien
IT Professional
Abuja,FCT
Summary
Highly adaptable IT Manager simultaneously excelled at system-level architectural design and program-specific implementation. Directed the digitalization program and accelerated schedule rollout while adhering to budget parameters. Maintained intimate familiarity with global technological trends while displaying superb team leadership and collaborative partnership skills.
Possess over twenty-two years of experience in Information and Communications Technology (ICT) in the area of infrastructure, hardware and software, budgeting and decision making. Have strong business analysis, reporting, consulting, and presentation skills. Strong process improvement, client relation management, user manual documentation, Quality Assurance (QA), gap-analysis, requirement gathering and interpretation. Have experience in automation and deployment of data centers, clouds, Enterprise Content Management and business applications
Overview
22
22
years of professional experience
6
6
years of post-secondary education
16
16
Certificates
Work History
IT Senior Manager (Head IT Infrastructure Unit)
Nigerian Export Import Bank
Abuja, Nigeria
01.2019 - Current
- Managed company-level architecture, platform and data configuration processes and implementation protocols.
- Developed and implemented long-term strategic technological blueprint.
- Briefed executives on technology risks and suggested ways to alleviate concerns.
- Coordinated third-party vendors and client IT teams to seamlessly deliver effective solutions.
- Maintained high-level knowledge of current and emerging technology development and applications.
- Completed and submitted monthly and yearly reports to support executive decision making.
- Provided project leadership in dynamic technology-driven environment with multiple priorities.
IT Manager (Head Infrastructure Unit)
Nigerian Export Import Bank
Abuja, Nigeria
01.2016 - 01.2019
- Directed budgeting studies on current and proposed IT spending plans, determining maximally impactful business enhancements, and minimizing wasteful spending.
- Installed, configured, and supported local area network (LAN), wide area network (WAN) and Internet system.
- Constructed and maintained Virtual Local Area Network (VLAN).
- Planned, implemented, and maintained wireless network strategy and operation.
- Developed and refined build process and configurations and contributed to network automation.
- Evaluated business requirements, leveraging information to forecast costs relating to hardware, software, and consulting.
- Backed up company data to distributed storage centers to avoid massive data loss in event of network breach or failure.
- Managed Windows domain move and raised domain level.
- Introduced Microsoft System Centre infrastructure and management tools to create and manage virtual server computing environment.
- Created remote service interaction scenario manuals, defining appropriate triage and response policies for common ticket types.
- Led project planning team for development and implementation of proposals and solutions to address hardware and software problems and network emergencies.
Deputy Manager
Nigerian Export Import Bank
Abuja, Nigeria
01.2012 - 12.2015
- Created patches and solutions to fix bugs in existing applications.
- Provided comprehensive training to internal and off-site users to optimize systems maintenance and resolve recurring issues.
- Made recommendations regarding information technology infrastructure overhauls.
- Led server infrastructure development, quality assurance, staging and production systems.
- Implemented, developed and tested installation and update of file servers, print servers and application servers in all departments.
- Planned and implemented complex internet and intranet applications on multiple platforms.
- Oversaw IT activities to maintain operations by maintaining laptops and tablets for 150 users.
- Kept software licenses current for all computers and mobile devices.
- Designed and evaluated WAN and LAN connectivity technologies.
- Monitored networks and network devices to resolve technical problems quickly.
Assistant Manager
Nigerian Export Import Bank
Abuja, FCT
04.2009 - 12.2011
- Patched software and installed new versions to eliminate security problems and protect data.
- Configured hardware, devices and software to set up work stations for employees.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Performed server backups and changed and replaced backup tapes daily.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
Export Credit Officer I (ECOI)
Nigerian Export Import Bank
Abuja, FCT
03.2006 - 02.2009
- Patched software and installed new versions to eliminate security problems and protect data.
- Configured hardware, devices and software to set up work stations for employees.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Performed server backups and changed and replaced backup tapes daily.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
Export Credit Officer II (ECOII)
Nigerian Export Import Bank
Abuja, FCT
09.2002 - 01.2006
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Performed maintenance tasks on PCs, networks and mobile devices.
- Served at internal helpdesk, accepting and resolving calls or delegating more severe issues to IT Manager.
- Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Tested and installed motherboards, processors and graphics cards on desktops and laptops for corporate staff.
- Backed up company data on regular basis, successfully recovering critical information after malware attacks.
- Linked computers to network and peripheral equipment.
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers and more.
- Used diagnostic tools to identify hardware failures and replace non-functional components.
IT Technician
KB & I COMPUTERS, PORT HARCOURT
Port Harcourt , Rivers
02.2000 - 01.2002
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Performed maintenance tasks on PCs, networks and mobile devices.
- Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
- Configured systems according to prescribed software and hardware frameworks.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Tested and installed motherboards, processors and graphics cards on desktops and laptops for corporate staff.
- Linked computers to network and peripheral equipment.
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers and more.
- Used diagnostic tools to identify hardware failures and replace non-functional components.
Hardware Technician
KOLKAN COMPUTERS (INTEL LOGISTICS SEVICES NIGERIA LTD) CONTRACT STAFF
Port Harcourt, Rivers
10.1998 - 01.2000
- Maintained technology equipment performance by configuring, diagnosing and repairing hardware.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Investigated hardware product issues involving materials and software and devised solutions.
- Installed, modified and repaired software and hardware to resolve technical issues.
Education
Bachelor of Science - Physics (Engineering Physics)
University of Calabar
Nigeria 09.1991 - 09.1997
Skills
Corporate strategy development
undefinedCertification
EdX Verified Certificate for Introduction to Programming in C++
Accomplishments
- Achieved business continuity during the Lock Down by implementing Microsoft 365 to digitalize processes and business model. This led to increase revenue and profits. Received letter of commendation for the successful implementation of the project
- Project Manager and team lead designing, installing and configuring the Network infrastructure which connects all the devices and users in the organization both in the Head and branch offices successfully creating a remote working environment.
- Achieve data protection by introducing Acronis Cloud Backup Solution for robust backups tasks.
- Introduced Microsoft PowerPlatform a low-code development tool for the development of Computer systems inventory, Store inventory, staff appraisal system and other business application thus reducing the cost and time of business application deployments.
- Project Manager and team lead on the implementation of Private Cloud based on Microsoft Server 2019,Hyper-V ,Microsoft System Center ,HP ProLiant servers and SAN storage achieving 99.9% network availability .
- Collaborated with team of staff and consultant in the development of Core Banking Software using Rubikon which lead to increase in revenue
- Project Manager and Team Lead in the setup of network security using Juniper SRX Firewall and Network Access Control (NAC) to protect the network and to facilitate secure remote connection from any mobile devices
- Project Manager and team lead in deploying disaster recovery warm site to achieve business continuity in the event of a disaster
- Project Manager in the installation and configuration of Eaton inverter system to provide robust power protection
- Project manager and team lead on the implementation of Enterprise Content Management using SharePoint 2013. Implemented document management and workflow on SharePoint portal creating a collaborative workplace .
- Collaborated with the consultant in the creation of the Disaster Recovery Manual of Procedures to be used in the event of a disaster
Software
Microsoft 365
Low code development (Microsoft PowerPlatform)Platform)
Linux SUSE Server
Microsoft Server 08,2012, 2016 and 2019
Microsoft System Center 2012 R2
Microsoft Intune
PowerShell
Linux Centos
Windows 10
Microsoft Exchange
Microsoft SharePoint
Hyper-V
Microsoft Azure
Timeline
Udemy Administration and Automation with Windows PowerShell
05-2022
EdX Verified Certificate for Introduction to Programming in C++
02-2021
EdX MicroBachelors Certificate in Computer Science Fundamentals
10-2020
Microsoft 365 Certified: Fundamentals
10-2020
IT Senior Manager (Head IT Infrastructure Unit)
Nigerian Export Import Bank
01.2019 - Current
EdX Verified Certificate DAT227x: Developing Business Applications with Microsoft PowerApps, CDS, and Flow
09-2018
Microsoft MCSE: Cloud Platform and Infrastructure
07-2017
Microsoft MCSA: Windows Server 2016
07-2017
Microsoft Specialist: Implementing Microsoft Azure Infrastructure Solutions
03-2017
EdX Verified Certificate in POSH200x: Introduction to Windows PowerShell
02-2017
Microsoft MCSE: Productivity
09-2016
IT Manager (Head Infrastructure Unit)
Nigerian Export Import Bank
01.2016 - 01.2019
CompTIA Storage + Powered by SNIA
09-2015
CWNP Certified Wireless Network Administrator (CWNA)
09-2014
Microsoft® Certified Solutions Expert: SharePoint
09-2014
Microsoft MCSA: Windows Server 2012
03-2013
Deputy Manager
Nigerian Export Import Bank
01.2012 - 12.2015
Microsoft® Certified IT Professional: Enterprise Administrator on Windows Server 2008
01-2012
Juniper Networks Certified Associate - Junos (JNCIA-Junos)
11-2011
Assistant Manager
Nigerian Export Import Bank
04.2009 - 12.2011
Export Credit Officer I (ECOI)
Nigerian Export Import Bank
03.2006 - 02.2009
Export Credit Officer II (ECOII)
Nigerian Export Import Bank
09.2002 - 01.2006
IT Technician
KB & I COMPUTERS, PORT HARCOURT
02.2000 - 01.2002
Hardware Technician
KOLKAN COMPUTERS (INTEL LOGISTICS SEVICES NIGERIA LTD) CONTRACT STAFF
10.1998 - 01.2000
Bachelor of Science - Physics (Engineering Physics)
University of Calabar
09.1991 - 09.1997
Hobbies
- Watching Movies
- Watching Documentaries
- Watching animated movies
- Playing video games
- Travelling
- Hiking
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