Richard Ebrimoni
Lagos
Summary
Results-driven banking expert with two decades of experience in the finance sector, focusing on operational excellence and client relationship development. Consistently achieves and surpasses performance goals by leveraging deep knowledge of market trends and financial analysis. Experienced in leading financial planning initiatives and guiding teams through complex projects. Known for building strong client relationships and delivering high-quality service that drives revenue growth.
Overview
14
14
years of professional experience
1
1
Certification
Work History
CUSTOMER SERVICE MANAGER [CSM]
ECOBANK NIG. LIMITED
ABESAN, EGBEDA, SATELLITE & IKOTUN
01.2018 - 01.2024
- Supervised Customer Service Officers, Fund Transfer, Customer Relations Officers, and Bulk Tellers in transaction processing.
- Prepared and submitted monthly end-of-month reports to Head Office.
- Organized and conducted weekly operations training for branch staff.
- Executed deposit mobilization and marketing initiatives for Bank products.
- Managed daily cash and vault limits; submitted reports to Head Office.
- Oversaw overall service operations and branch asset management.
- Monitored internal and suspense accounts within the branch.
- Acted as custodian for ATM operations and ensured compliance.
RELIEF CUSTOMER SERVICE MANAGER
ECOBANK NIG. LIMITED
01.2015 - 01.2018
CASH OFFICER
ECOBANK NIG. LIMITED
04.2013 - 12.2013
- Conducted regular integrity tests to uphold operational standards.
- Managed cash holdings and vault administration with efficiency.
- Reviewed tellers’ payout limits based on error rates to mitigate risks.
- Ensured prompt and accurate completion of transactions within approved turnaround times.
- Maintained current cash teller proofs and vault registers for accuracy.
- Oversaw daily reconciliation of transaction vouchers after business hours.
- Monitored ATM operations as a custodian for reliability.
- Supervised tillering activities while ensuring effective crowd management in the banking hall.
FINANCIAL CONSULTANT- AUDIT & ADVISORY ROLE
DRAWING BOARD LIMITED
LAGOS
08.2010 - 01.2013
- Conducted financial analysis to support client investment strategies.
- Prepared financial reports for client presentations, improving decision-making processes.
- Advised clients on risk management, asset allocation, and portfolio diversification strategies.
- Developed comprehensive financial plans including retirement planning and cash flow analysis.
HEAD OF SERVICE
EQUITORIAL TRUST BANK
LAGOS
- Supervised Customer Service Officers, Fund Transfer personnel, and Bulk Tellers in transaction processing.
- Submitted monthly end-of-month reports to Head Office for review.
- Organized bi-monthly operations training for branch staff to enhance service delivery.
- Executed deposit mobilization strategies to market Bank products effectively.
- Managed daily cash and vault limits, ensuring accurate submission to Head Office.
- Oversaw overall branch service operations and maintained accountability for branch assets.
- Monitored internal and suspense accounts to ensure accuracy and compliance.
- Processed Bank Clearing Instruments, coordinating with Head Office as needed.
CASH OFFICER (OO/CMO)
EQUITORIAL TRUST BANK
LAGOS
- Supervised and authorized Customer Service Officers, Back Office staff, and Bulk Tellers for transactions below N1 million.
- Managed Branch Cash and Vault operations to ensure security and efficiency.
- Oversaw cash holding activities of Customer Service Officers and Bulk Tellers.
- Prepared and submitted daily cash closing figures for the Branch.
- Monitored the Branch's cash position and coordinated evacuation to the Head Office.
- Facilitated deposit mobilization to enhance account funding.
- Supervised late-night deposits to maintain operational continuity.
- Processed cash transactions accurately while ensuring compliance with regulatory standards.
FUND TRANSFER OFFICER (FT)/BACK OFFICER (BO)
EQUITORIAL TRUST BANK
LAGOS
- Managed fund transfers and suspense account activities efficiently.
- Conducted clearing activities for outward and inward transactions, including returned cheques.
- Oversaw petty cash management to ensure accurate record-keeping.
- Administered Equiswift Account for streamlined operations.
- Issued collection notices for cheques exceeding N250,000 to enhance recovery efforts.
- Facilitated deposit mobilization to increase liquidity for the branch.
- Supervised customer service officers and bulk tellers in cash handling processes.
- Prepared and submitted daily cash closing figures to maintain financial accuracy.
PROCESSING MANAGER
FORTUNE INTERNATIONAL BANK PLC
LAGOS
- Authorized and supervised Customer Service Executives, Bulk Tellers, Funds Transfer Officers, and Customer Relation Officers in transaction postings.
- Prepared and submitted monthly operational reports for management review.
- Monitored branch cash and vault positions to ensure compliance with financial policies.
- Organized training programs to enhance branch operations and staff performance.
- Supervised and authorized cash holdings of Customer Service Officers and Bulk Tellers.
- Facilitated deposit mobilization strategies to increase branch liquidity.
- Oversaw monitoring of internal accounts to maintain accurate financial records.
CASH OFFICER
FORTUNE INTERNATIONAL BANK PLC
LAGOS
- Supervised Customer Service Executives and Bulk Tellers to enhance operational efficiency.
- Managed Branch Vault Position and cash evacuation processes to ensure security.
- Prepared departmental and vault proofs for accurate financial reporting.
- Generated deposits to optimize branch liquidity.
- Submitted daily cash figures to head office for financial tracking.
FUND TRANSFER OFFICER
FORTUNE INTERNATIONAL BANK PLC
LAGOS
- Issued Managers' cheques and Bank Drafts efficiently.
- Conducted thorough account proofing to ensure accuracy.
- Prepared clearing cheques for presentation and onward transfer to Head Office.
- Compiled weekly NDLEA reports for compliance purposes.
- Raised caution notices for cheques exceeding N100,000.
- Processed internal transfer entries with precision.
- Managed expenses effectively to maintain budget integrity.
- Oversaw booking and liquidation of loans and deposits, including BA, CALL, FD.
Education
MBA - Fin. Management
FUT Owerri
Owerri, Imo State01.2004
Dip. Cert. - Computer Operations
NITEL Training Centre
Oshodi01.1999
BSc - Economics
DELSU
Abraka01.1996
West African Leaving School Certificate -
Ovwian Sec. Sch
Warri01.1989
Skills
- Leadership and supervision
- Cash management
- Financial reporting
- Risk assessment
- Deposit mobilization
- Transaction processing
- Customer relationship management
- Operational improvement
- Compliance monitoring
- Team leadership
- Analytical thinking
- Conflict resolution
- Attention to detail
Certification
- Qualitative management In-Plant Course for ETB, Resort Consult Ltd, Lagos
- BTT Operations Courses, Valuecard Nig. Plc, 3, Taylor Street, VI, Lagos
- Practical Banking workshop (Law & Practice of Banking), Rinslab Consultants, 27, Maya Street, Montgomery Road, Yaba
- Basic Accounting Program, Equinox Consulting Ltd, Lagos
- Basic Banking Operations Program, Equinox Consulting Ltd, Lagos
- Basic Credit Program, Equinox Consulting Ltd, Lagos
References
References available upon request.
Timeline
CUSTOMER SERVICE MANAGER [CSM]
ECOBANK NIG. LIMITED
01.2018 - 01.2024
RELIEF CUSTOMER SERVICE MANAGER
ECOBANK NIG. LIMITED
01.2015 - 01.2018
CASH OFFICER
ECOBANK NIG. LIMITED
04.2013 - 12.2013
FINANCIAL CONSULTANT- AUDIT & ADVISORY ROLE
DRAWING BOARD LIMITED
08.2010 - 01.2013
HEAD OF SERVICE
EQUITORIAL TRUST BANK
CASH OFFICER (OO/CMO)
EQUITORIAL TRUST BANK
FUND TRANSFER OFFICER (FT)/BACK OFFICER (BO)
EQUITORIAL TRUST BANK
PROCESSING MANAGER
FORTUNE INTERNATIONAL BANK PLC
CASH OFFICER
FORTUNE INTERNATIONAL BANK PLC
FUND TRANSFER OFFICER
FORTUNE INTERNATIONAL BANK PLC
MBA - Fin. Management
FUT Owerri
Dip. Cert. - Computer Operations
NITEL Training Centre
BSc - Economics
DELSU
West African Leaving School Certificate -
Ovwian Sec. Sch