Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Richard Agu

Remote
Enugu,Nigeria

Summary

Dynamic customer service professional with experience at KB Laundry, excelling in complaint resolution and enhancing customer satisfaction. Proven ability to manage cash operations and educate clients on garment care. Strong organizational skills and a commitment to quality assurance drive repeat business and loyalty. Adept at multitasking in fast-paced environments.

Overview

16
16
years of professional experience

Work History

Dry Cleaner Customer Service Representative

KB Laundry
11.2024 - Current
  • Assisted customers with laundry inquiries and service options to enhance satisfaction.
  • Processed customer orders efficiently, ensuring accuracy in pricing and service selection.
  • Managed cash register operations, including handling transactions and balancing daily receipts.
  • Educated customers on garment care instructions to promote optimal cleaning results.
  • Resolved customer complaints promptly, enhancing loyalty and repeat business through effective communication.

Machine Operator

Zeenab Food Limited
02.2023 - 10.2024
  • Operated machinery to ensure efficient production processes and maintain quality standards.
  • Conducted routine maintenance checks to minimize equipment downtime and enhance operational efficiency.
  • Monitored production output, identifying areas for improvement to optimize workflow and reduce waste.
  • Trained new machine operators on safety protocols and equipment operation procedures.

Fashion Retail Assistant

Anyawear Luxury Fashion
12.2011 - 03.2012
  • Managed inventory levels, ensuring product availability and minimizing stock discrepancies.
  • Trained new staff on customer service protocols and sales techniques, enhancing team performance.
  • Developed visual merchandising displays, improving store aesthetics and attracting customer attention.
  • Assisted in executing promotional campaigns, driving traffic and boosting seasonal sales.
  • Analyzed customer feedback to identify trends, informing stock selection and store layout decisions.

Fashion Stylist

Yemi Fashion
04.2009 - 11.2011
  • Curated personalized outfits for clients, enhancing individual style and self-expression.
  • Collaborated with photographers and models to create visually appealing fashion presentations.
  • Researched current fashion trends to provide informed styling recommendations and insights.
  • Developed strong relationships with clients, ensuring satisfaction through tailored styling sessions.
  • Assisted in wardrobe planning for events, optimizing client appearance and confidence levels.

Education

High School Diploma -

C.I.C Secondary High School
Enugu Nigeria
07-2005

Skills

  • Strong organization
  • Cleaning procedures
  • Customer relations
  • Complaint resolution
  • Laundry sorting
  • Fabrics
  • Tailoring coordination
  • Teamwork
  • Customer service
  • Multitasking Abilities
  • Calm and professional under pressure
  • Computer skills
  • Verbal and written communication
  • Call center experience
  • Data entry
  • Quality assurance

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.

Languages

English
igbo

Work Type

Full Time

Work Location

RemoteOn-SiteHybrid

Important To Me

Flexible work hoursPaid sick leavePaid time offWork from home optionHealthcare benefits401k match

Timeline

Dry Cleaner Customer Service Representative

KB Laundry
11.2024 - Current

Machine Operator

Zeenab Food Limited
02.2023 - 10.2024

Fashion Retail Assistant

Anyawear Luxury Fashion
12.2011 - 03.2012

Fashion Stylist

Yemi Fashion
04.2009 - 11.2011

High School Diploma -

C.I.C Secondary High School

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