Customer Support
Rhoda Adesilu
Customer Operations Specialist
Abuja,FCT
Summary
Organized and dependable customer experience professional with over 4 years of successful experience in cold calling and customer communication. Recognized consistently for performance excellence and contributions to success in the financial industry. Strengths in excellent organizational and problem solving skills backed by training in Effective Communication in a Customer-Centric Industry.
Overview
1
1
Language
8
8
years of post-secondary education
5
5
years of professional experience
Work History
Customer Service Support Officer
Trustfund Pensions Limited
Abuja, FCT
2017.04 - Current
- Served customers and followed outlined steps of service.
- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
- Handled 150 calls per day to address customer inquiries and concerns.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Developed and maintained courteous and effective working relationships.
- Carried out day-day-day duties accurately and efficiently.
Education
Bachelor of Arts - Mass Communication
University of Jos
Nigeria 2008.12 - 2014.07
High School Diploma -
University of Jos
Nigeria 2006.02 - 2008.03
Skills
Customer service and support
Customer service awareness
Customer service experience
Telephonic Customer Support
Customer service, education, and counseling
Complaint resolution
Compassion
Computer skills
Good listening skills
Teambuilding
Social media knowledge
Excellent organizational skills
Interests
Social Media
Complaints Resolution
Timeline
Customer Service Support Officer
Trustfund Pensions Limited
2017.04 - Current
Bachelor of Arts - Mass Communication
University of Jos
2008.12 - 2014.07
High School Diploma -
University of Jos
2006.02 - 2008.03