Customer Support
.jpeg&w=3840&h=undefined&q=70)
Rhoda Adesilu
Customer Operations Specialist
Abuja,FCT
Summary
Organized and dependable customer experience professional with over 4 years of successful experience in cold calling and customer communication. Recognized consistently for performance excellence and contributions to success in the financial industry. Strengths in excellent organizational and problem solving skills backed by training in Effective Communication in a Customer-Centric Industry.
Overview
1
1
Language
8
8
years of post-secondary education
5
5
years of professional experience
Work History
Customer Service Support Officer
Trustfund Pensions Limited
Abuja , FCT
2017.04 - Current
- Served customers and followed outlined steps of service.
- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
- Handled 150 calls per day to address customer inquiries and concerns.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Developed and maintained courteous and effective working relationships.
- Carried out day-day-day duties accurately and efficiently.
Education
Bachelor of Arts - Mass Communication
University of Jos
Nigeria 2008.12 - 2014.07
High School Diploma -
University of Jos
Nigeria 2006.02 - 2008.03
Skills
Customer service and support
Interests
Social Media
Complaints Resolution
Timeline
Customer Service Support Officer
Trustfund Pensions Limited
2017.04 - Current
Bachelor of Arts - Mass Communication
University of Jos
2008.12 - 2014.07
High School Diploma -
University of Jos
2006.02 - 2008.03
Similar Profiles
OSAZEME REX OWEN-OBASEKIOSAZEME REX OWEN-OBASEKI
Benefit Administration Officer at Trustfund Pensions LimitedBenefit Administration Officer at Trustfund Pensions Limited
SAFEEYAH AFEGBUASAFEEYAH AFEGBUA
Business Development Executive at TRUSTFUND PENSIONS LIMITEDBusiness Development Executive at TRUSTFUND PENSIONS LIMITED
ANDREW ONYILOKWUANDREW ONYILOKWU
Managing Partner at FSG Work Solutions International LimitedManaging Partner at FSG Work Solutions International Limited