REUBEN OKPANACHI AUDU
Abuja
Summary
Experienced IT professional with over 10 years of progressive experience coordinating IT support, network operations, and infrastructure services across multi-site environments. Strong background in ensuring reliable connectivity, data protection, asset management, and user support in highly regulated and mission-critical settings. Brings a service-oriented, collaborative approach well suited to humanitarian and development contexts, with a strong focus on system reliability, staff enablement, and operational continuity.
Overview
6
6
years of professional experience
Work History
Senior IT Project Coordinator
Infosys / Teceze
07.2024 - Current
- Coordinate IT and infrastructure support activities for enterprise environments with distributed teams
- Support network readiness, system configuration, documentation, and validation activities
- Maintain structured technical documentation, inventories, and operational records
- Track incidents, action items, and resolution timelines to ensure service continuity
- Collaborate with internal teams to support secure, reliable systems across locations
- Work remotely across time zones, supporting internal users and technical teams
IT Infrastructure Manager
DLM Capital Group
11.2021 - 06.2024
- Led day-to-day IT operations supporting headquarters and branch offices
- Oversaw LAN/WAN connectivity, servers, end-user devices, and core IT infrastructure
- Maintained accurate IT asset registers and coordinated repairs, replacements, and upgrades
- Supported data security, access controls, and compliance with internal policies
- Coordinated with vendors, ISPs, and service providers to resolve connectivity and hardware issues
- Prepared reports on IT performance, incidents, and operational risks
Network Engineer
MTN Nigeria (Blueprint / Caspian Services)
01.2020 - 12.2021
- Supported large-scale telecom network operations and enterprise connectivity
- Installed, configured, and maintained network infrastructure and related equipment
- Documented network configurations, changes, and incident resolutions
- Worked closely with field teams and operations staff to ensure stable service delivery
Network & Systems Support
- Provided IT and network support in regulated environments including financial institutions
- Supported secure systems, user access, and infrastructure documentation
Education
B.Eng. - Electrical & Computer Engineering
Skills
- IT Coordination
- Multi-Office Support
- LAN/WAN Network Management
- VPNs
- Hardware Support
- Preventive Maintenance
- IT Asset Management
- Inventory Management
- Incident Management
- Helpdesk Oversight
- Data Protection
- Security
- Compliance
- Backup
- Recovery
- Business Continuity
- Vendor Coordination
- ISP Coordination
- Documentation
- Reporting
- Team Supervision
- Capacity Support
Timeline
Senior IT Project Coordinator
Infosys / Teceze
07.2024 - Current
IT Infrastructure Manager
DLM Capital Group
11.2021 - 06.2024
Network Engineer
MTN Nigeria (Blueprint / Caspian Services)
01.2020 - 12.2021