Tanya Krause

• Led cross-functional teams to deliver 20+ initiatives across operations, IT, and customer care, ensuring alignment with strategic business objectives, and on-time delivery.

• Launched and scaled 11 township-based Micro Clinic offices, overseeing renovations, infrastructure, IT integrations, and health and safety compliance across multiple locations.
  Optimized sales, claims, and CRM workflows, reducing operational bottlenecks, and improving turnaround times and data quality.
• Introduced AI-driven quality assurance tooling (Callbi) into the data capture function, improving accuracy, compliance, and process efficiency.
• Delivered the end-to-end launch of the Shaping Champions life-coaching and skills development program, coordinating stakeholders, vendors, and rollout planning.

• Managed multiple Agile and Waterfall projects for insurance platforms, enhancing customer onboarding and claims processing, and improving efficiency by 20–30%.
• Partnered with business and IT stakeholders to implement compliance-driven solutions, reducing audit findings by 40%.
• Designed and executed end-to-end digital transformation initiatives, including system integrations, and workflow automation.
• Developed dashboards and reporting tools to track project KPIs, enabling leadership to make data-driven decisions.
• Mentored and coordinated junior PMs and analysts, increasing team delivery performance and stakeholder satisfaction.

• Led key system and process improvement projects across underwriting and claims, reducing operational bottlenecks and processing time by 15%–20%.
• Conducted business requirements gathering, translating it into technical specifications for seamless platform upgrades.
• Coordinated cross-departmental teams and vendors to deliver on time, within budget, and compliant with regulatory standards.
• Implemented workflow automation tools, increasing accuracy, and reducing manual errors across business processes.
• Presented project updates to senior management, ensuring alignment with strategic priorities, and stakeholder expectations.

• Directed multiple insurance and financial services projects from initiation to delivery, managing budgets of up to ZAR X million, and teams of 10 to 15.
• Introduced standardized PM tools and templates across the organization, improving project tracking and reporting efficiency by 25%.
• Oversaw cross-functional project delivery, including IT system upgrades, customer onboarding improvements, and operational process enhancements.
• Engaged stakeholders at all levels to ensure project alignment, risk mitigation, and successful implementation of initiatives.
• Facilitated training and mentoring for junior staff, building project management capabilities within the team.

• Directed multiple insurance and financial services projects from initiation to delivery, managing budgets of up to ZAR X million, and teams of 10 to 15.
• Introduced standardized PM tools and templates across the organization, improving project tracking and reporting efficiency by 25%.
• Oversaw cross-functional project delivery, including IT system upgrades, customer onboarding improvements, and operational process enhancements.
• Engaged stakeholders at all levels to ensure project alignment, risk mitigation, and successful implementation of initiatives.
• Facilitated training and mentoring for junior staff, building project management capabilities within the team.