Proven SERVICOM Officer at NAUTH, adept in emergency response and fostering excellent communication. Spearheaded service delivery improvements and resolved complex issues, enhancing customer satisfaction and staff collaboration. Demonstrates exceptional problem-solving and report writing skills, ensuring a positive shift in public opinion and healthcare provider attitudes.
Hi, I’m
Restore Ifunanya Ozioko
Mass Communication
Nnewi ,Anambra State
Summary
Overview
1
year of professional experience
Work History
NAUTHNNEWI ANAMBRA STATE
SERVICOM OFFICER
09.2023 - 07.2024
Job overview
• Covering and documenting activities carried out in the hospital.
• Receiving and resolving complaints from staff and customers.
• Ensuring and Monitoring of public opinion about the hospital.
• Addressing attitudes of health care providers and well as determining positive shifts in attitudes.
•Commitment to duty for customer satisfaction for an outstanding good image of the hospital.
• Ensuring etiquette and co-ordinination with staff boarding the hospital bus to aka Miri.
• Ability to develop strategies for improvement of service delivery.
Education
University of Nigeria Nsukka Nsukka Enugu State
Bachelor Of Science from Mass Communication
11.2022
University Overview
Skills
Emergency and non-emergency response
Report writing
Problem-Solving
Excellent Communication
Teamwork and Collaboration
Planning and Coordination
Active Listening
Written Communication
Attention to Detail
Work experience
Work experience
I also have 6 months I.T working experience during my school days in Broadcasting Corporation of Abia State (BCA) Radio, Umuahia.
Timeline
SERVICOM OFFICER
NAUTH
09.2023 - 07.2024
University of Nigeria Nsukka
Bachelor Of Science from Mass Communication