Remilekun Fatimah Omoroga
LAGOS,NIGERIA
Summary
Seasoned professional focused on Tele sales management with career emphasis on team leadership. Capable of driving sales growth and smashing targets by leveraging unique skills in fostering team collaboration, optimizing sales strategies, and promoting customer relationship management. Known for delivering top-notch performance in high-pressure environments and instilling sales acumen in team members.
Diligent with goal-driven mindset, known for strong negotiation skills and ability to handle sensitive situations with tact and professionalism. Demonstrates proficiency in communication and problem-solving, ensuring effective resolution of outstanding accounts. Eager to contribute to success and financial stability of organization in Collection and Customer Support
Overview
17
17
years of professional experience
6
6
years of post-secondary education
Work history
Telesales Team Lead
FEZOTECH NIGERIA LIMITED
Lagos, Nigeria
01.2025 - 01.2026
- Reaching out to existing and potential customers to present our product and service offering
- Managed and escalated complaints effectively, resulting in positive customer outcomes.
- Established follow-up call systems to effectively resolve complaints and maintain customer loyalty.
- Facilitated strategic decision-making by producing accurate, comprehensive end-of-shift reports.
- Directing prospects and leads to the sales team
- Keeping an updated customer database
- Measuring identified KPIs
- Always striving towards meeting sales quota
- Tracking and documenting calls and sales
- Updating client records
- Handled difficult customer situations with tact; ensured resolution and customer satisfaction.
- Provided constructive feedback to telesales representatives, fostering growth and improvement.
- Monitored call metrics regularly for improved quality control measures.
- Developed strong client relationships to foster brand loyalty.
- Achieved high customer satisfaction with excellent communication skills.
Collections Team Lead
EMTILL SOLUTIONS NIGERIA LIMITED
Lagos, Lagos
06.2022 - 05.2024
- Supervising and managing the collections team to ensure that they meet their targets and objectives.
- Developing and implementing effective collections strategies and processes to ensure timely and successful recovery of outstanding debts for my team.
- Providing regular feedback and coaching to team members to improve their performance and productivity.
- Conducting regular performance evaluations and providing recommendations for promotions, training, and development opportunities.
- Monitoring and analyzing collection data to identify trends and opportunities for improvement.
- Identifying and addressing customer complaints and concerns related to collections activities.
- Ensuring compliance with all relevant laws, regulations, and company policies related to collections activities.
- Preparing and presenting reports on collections performance to senior management.
- Enhanced customer satisfaction with timely follow-ups on overdue accounts.
Collections Specialist
Newedge Finance
01.2021 - 08.2021
- Negotiated payment plans with debtors to help them repay their debts over time.
- Investigated delinquent accounts to determine why payments have not been made and what steps can be taken to recover the debt.
- Developed and implemented collection strategies to recover outstanding debts.
- Maintained accurate records of all debt collection activities, including communication with debtors, payment plans, and other relevant information.
- Responsible for meeting collection targets set by their organization through a solid work ethic attention to detail, and the ability to work independently
- Collaborated with legal team for successful debt retrieval.
- Improved customer service standards during collections process by implementing new procedures.
- Resolved customer disputes, maintaining good relationships with clients.
Customer Service Representative
Newedge Finance
02.2020 - 07.2021
- Responded to customer inquiries via phone, email, and live chat, providing accurate and timely information.
- Assisted customers in resolving product or service-related issues, ensuring their satisfaction and retention.
- Handled escalated customer complaints and worked towards finding amicable solutions.
- Maintained customer records and updated the CRM system with relevant information.
- Collaborated with cross-functional teams to address customer concerns and improve overall customer experience.
- Achieved and exceeded monthly targets for customer satisfaction and call resolution.
- Participated in ongoing training sessions to enhance product knowledge and customer service skills.
- Streamlined processes through efficient record keeping.
- Assisted customers in making informed decisions by providing detailed product information.
- Maintained up-to-date knowledge, resulting in effective product promotion.
Executive Assistant
Sterling Bank
06.2014 - 08.2015
- Dealing with correspondence and phone calls of the branch manager.
- Managing diaries and organizing meetings and appointments, often controlling access to the manager/ executives.
- Implementing and maintaining procedures/administrative systems.
- Liaising with staff, customers, and clients.
- Typing, compiling, and preparing reports, presentations, and correspondences.
- Organizing events and conferences.
- Filed reports timely to keep executives informed about departmental progress.
- Prioritised incoming communications to filter out basic requests and minimise disruptions.
Reporter
Lagos Television
03.2013 - 08.2013
- Responsible for gathering information and researching news stories.
- Skilled at conducting interviews with a range of people, including experts, witnesses, and those involved in news stories to get informative and insightful responses.
- Wrote and edited news stories that were clear, concise, and engaging under tight deadlines and produced accurate and well-written content.
- Presented news stories on camera, using my voice, facial expressions, and body language to convey information effectively.
- Worked closely with producers and editors to ensure that news stories are produced to a high standard.
- Fostered relationships with sources to ensure they have access to precise and punctual information.
Class Teacher
Grabel Nursery & Primary School
Agege, Lagos
02.2009 - 01.2012
- Planned and delivered engaging and interactive lessons for primary school students in accordance with the curriculum.
- Created a positive and inclusive learning environment that promotes the academic, social, and emotional development of students.
- Assessed and evaluated student’s progress through various methods such as tests and quizzes.
- Acted as a positive role model for students and uphold professional standards of conduct and ethics.
Education
Higher National Diploma - Mass Communication/Media Studies
Moshood Abiola Polytechnic
Abeokuta, Ogun State 01.2012 - 01.2018
Skills
- Relationship Building
- Human Interaction
- Customer Interaction
- Interpersonal Skills
- Team Leadership
- Decision-Making
- Customer Relationship Management (CRM)
- Team Motivation
- Communication
- Outbound calling
- Telesales technique expertise
Languages
English
Fluent
Affiliations
- Reading and listening to music
References
References available upon request.
Timeline
Telesales Team Lead
FEZOTECH NIGERIA LIMITED
01.2025 - 01.2026
Collections Team Lead
EMTILL SOLUTIONS NIGERIA LIMITED
06.2022 - 05.2024
Collections Specialist
Newedge Finance
01.2021 - 08.2021
Customer Service Representative
Newedge Finance
02.2020 - 07.2021
Executive Assistant
Sterling Bank
06.2014 - 08.2015
Reporter
Lagos Television
03.2013 - 08.2013
Higher National Diploma - Mass Communication/Media Studies
Moshood Abiola Polytechnic
01.2012 - 01.2018
Class Teacher
Grabel Nursery & Primary School
02.2009 - 01.2012