Remi Banjo
Associate Director
Lagos
Summary
Experienced operations professional skilled in optimizing processes, improving operational efficiency, and leading cross-functional teams. Recognized for consistently driving impactful results through strategic planning and resource management. Highly valued for collaboration and adaptability in dynamic environments. Strong skill set in project management and process improvement.
Overview
21
21
years of professional experience
2
2
Languages
Work History
Associate Director of Operations
IHS Towers Nigeria
09.2023 - Current
- Led a vibrant team comprising of vendor management, customer experience, network performance and civil & regulatory intervention teams to accomplish network assurance goals
- Led cross-functional teams for various initiatives, fostering a collaborative work environment that drove project success. Recently led the handover and change management of approx 5,000 Tower sites from a key MSP (Managed Service Partner) to other Partners involving Operations, Supply Chain, Commercial, Legal, Finance and other collaborating departments.
- Responsible for O&M vendor management covering maintenance operations, contract delivery, sourcing (procurement of services), performance management and quality control. Achieved 99.8 on PA and 99.2 on customer RNA
- Manage community relations and regulatory interventions with internal stakeholders to eliminate threats to network operations, saving the business over N250M monthly from exposures in SLA defaults and regulatory penalties
- Oversee the revolving operations budget of N5 billion marked for Opex, responsible for cost saving strategies and monthly expense reports to technical finance team
Senior Operations Manager
IHS Towers Nigeria
06.2016 - 09.2023
- Coordinated network operations at central level with team of regional heads overseeing network performance and O&M quality assurance. Successfully supervised daily operations of 17,000+ Towers sites and delivered uptime >99.75 PA & >99 RNA with written commendations from Key customers MTN & Airtel from Y2020 to Y2022
- Enhanced customer experience with planning and successful implementation of periodic network improvement projects done within budget and timelines, led aggressive monitoring and evaluation of the capex projects valued at N400M in asset deployment.
- Led weekly engagement meetings with key customers senior operations management team, reviewed presentations and coordinated execution of action points to customer satisfaction.
- Prepared quarterly reports and data highlighting processes improvement & scorecards for internal and external audits.
- Championed and implemented data-driven decision making through data mining and business intelligence tools (BI) to inform business strategies and drive operational excellence.
- Contributed to workforce training and onboarding by being a key faculty member of the TSAP (Technical Skill Acquisition Program) for 4 years and training over 10 cycles of trainee engineers
Head of Operations
Helios Towers Nigeria
04.2014 - 06.2016
- Responsible for overall network deliverables covering Opex & Capex management, field operations and resources, team capacity building, performance management and HSSE compliance
- Collaborated with executive leadership on strategic planning initiatives to drive business growth, e.g. successfully managed the standardization project of 702 sites from SWAP which increased HTN portfolio by 58%. (received the CEO award in 2015)
- Achieved and sustained aggressive uptime of >99.9 Power availability on average for all managed sites Month on Month, enhanced customer satisfaction by ensuring 100% Power uptime on major backbone sites.
- Improved operational transparency with implementation of customized field reporting tool which provided real-time insights to stakeholder (FieldApp Ver03 with user tracking and geo mapping)
Regional Operations Manager
Helios Towers Nigeria
02.2010 - 05.2014
- Managed all aspects of field operations in northern nigeria and FCT covering site operations & field resources, fleet, quality assurance and HSE
- Responsible departmental functions in the region; legal services, regional finance, customer relationship management and regional corporate office administration
- Steered team to achieve >99.95% power uptime, executed opex reduction initiatives , ensured Remote Monitoring Systems (RMS) functionality is 100%
- Led team that produced overall best performing site engineer in Y2013 & 2014 consecutively. Overall best performing region in Y2014.
Regional Field Supervisor
Helios Towers Nigeria
09.2007 - 06.2010
- Supervision of field maintenance operations across sites in north central sub-region, manged team of field engineers and contractors, Power and fuel management
- Ensured MTTR and fault resolution occurs within SLA
- Supported Order-to-cash process on the field, collaborating with internal & external regional rollout teams for swift onboarding of new tenants
BSS Engineer
Huawei Technologies Co
05.2004 - 08.2007
- Installation, Commissioning, Integration and Maintenance of Base Station Subsystem (GBSS) elements for GSM rollout/expansion projects across Nigeria
- Enhanced customer satisfaction with better call quality through daily BSS parameter audits and adjustments.
- Supervision of RF installations, troubleshooting and fault correction
- Power system installation & reticulation
- Supervision of turnkey BTS sites implementation across Nigeria
- Project lead for GSM network expansion projects in West African region; SOTELGUI (Republic of Guinea), Bell Benin Telecom (Republic of Benin), AROBASE Telecom (Cote d'Ivoire)
Education
MBA -
Business School Netherlands
Buren, Netherlands 04.2001 -
Postgraduate Program - Data Science & Business Analytics
University of Texas (McCombs School of Business)
Texas, USA 04.2001 -
Bachelors in Engineering - Mechanical Engineering
University of Illorin
04.2001 -
Skills
Timeline
Associate Director of Operations
IHS Towers Nigeria
09.2023 - Current
Senior Operations Manager
IHS Towers Nigeria
06.2016 - 09.2023
Head of Operations
Helios Towers Nigeria
04.2014 - 06.2016
Regional Operations Manager
Helios Towers Nigeria
02.2010 - 05.2014
Regional Field Supervisor
Helios Towers Nigeria
09.2007 - 06.2010
BSS Engineer
Huawei Technologies Co
05.2004 - 08.2007
MBA -
Business School Netherlands
04.2001 -
Postgraduate Program - Data Science & Business Analytics
University of Texas (McCombs School of Business)
04.2001 -
Bachelors in Engineering - Mechanical Engineering
University of Illorin
04.2001 -
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