Rejoice Dornubari Doghala
Admin/Customer Service Executive
Port-harcourt,River State
Summary
Professional admin/ customer service executive with over 5 years of experience managing daily administrative support tasks and operations in various industry. Well-organized, quick learner committed to delivering high-quality results. Adaptable and versatile worker providing excellent customer service within dynamic environments.
Overview
5
5
years of post-secondary education
5
5
years of professional experience
Work History
Secretary
Adamac Company
Port-Harcourt, Rivers
02.2018 - 01.2021
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Managed over 4 management
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team efficiency.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Performed office-related support tasks and clerical functions,
- Conducted thorough research using diverse resources to assist professional staff with routine and special project tasks.
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
- Drafted agendas, recorded minutes and created] documents for meetings.
- Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
Front Desk Clerk
E I O Global Services
Port harcourt, Rivers state
02.2017 - 02.2018
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- MNged over 50 calls a day
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved service-related problems and documented actions in system.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
Staff Training Assistant
Notore Company, Onne,
Port-harcourt, Rivers State.
07.2015 - 08.2016
- Completed all paperwork, recognizing any discrepancies and addressing them in a timely fashion.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Identified issues, analyzed information and provided solutions to problems.
- Maintained excellent attendance record, consistently arriving to work on time.
- Prepared a variety of different written communications, reports and documents to ensure smooth operations.
Education
Master of Science - Human Resources Management
Ignatius Ajuru University of Education
Rivers State 01.2020 - Current
Bachelor of Science - Business Management/ Education
Rivers State University of Sci. & Tech.
Rivers State 04.2012 - 02.2016
Skills
Inter-office communications
Affiliations
Teachers Registration Council of Nigeria (TRCN) 2018
Timeline
Master of Science - Human Resources Management
Ignatius Ajuru University of Education
01.2020 - Current
Secretary
Adamac Company
02.2018 - 01.2021
Front Desk Clerk
E I O Global Services
02.2017 - 02.2018
Staff Training Assistant
Notore Company, Onne,
07.2015 - 08.2016
Bachelor of Science - Business Management/ Education
Rivers State University of Sci. & Tech.
04.2012 - 02.2016
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