Rejoice Dornubari Doghala
Admin/Customer Service Executive
Port-harcourt,River State
Summary
Professional admin/ customer service executive with over 5 years of experience managing daily administrative support tasks and operations in various industry. Well-organized, quick learner committed to delivering high-quality results. Adaptable and versatile worker providing excellent customer service within dynamic environments.
Overview
5
5
years of post-secondary education
5
5
years of professional experience
Work History
Secretary
Adamac Company
Port-Harcourt, Rivers
02.2018 - 01.2021
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Managed over 4 management
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team efficiency.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Performed office-related support tasks and clerical functions,
- Conducted thorough research using diverse resources to assist professional staff with routine and special project tasks.
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
- Drafted agendas, recorded minutes and created] documents for meetings.
- Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
Front Desk Clerk
E I O Global Services
Port harcourt, Rivers state
02.2017 - 02.2018
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- MNged over 50 calls a day
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved service-related problems and documented actions in system.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
Staff Training Assistant
Notore Company, Onne,
Port-harcourt, Rivers State.
07.2015 - 08.2016
- Completed all paperwork, recognizing any discrepancies and addressing them in a timely fashion.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Identified issues, analyzed information and provided solutions to problems.
- Maintained excellent attendance record, consistently arriving to work on time.
- Prepared a variety of different written communications, reports and documents to ensure smooth operations.
Education
Master of Science - Human Resources Management
Ignatius Ajuru University of Education
Rivers State 01.2020 - Current
Bachelor of Science - Business Management/ Education
Rivers State University of Sci. & Tech.
Rivers State 04.2012 - 02.2016
Skills
Inter-office communications
Office administration
Verbal and written communication
Report writing
Microsoft Office
Meeting support
Business correspondence
Managing purchasing activities
Digital File Management
Organization
Affiliations
Teachers Registration Council of Nigeria (TRCN) 2018
Timeline
Master of Science - Human Resources Management
Ignatius Ajuru University of Education
01.2020 - Current
Secretary
Adamac Company
02.2018 - 01.2021
Front Desk Clerk
E I O Global Services
02.2017 - 02.2018
Staff Training Assistant
Notore Company, Onne,
07.2015 - 08.2016
Bachelor of Science - Business Management/ Education
Rivers State University of Sci. & Tech.
04.2012 - 02.2016