Rejoice Effiong
Lagos,Nigeria
Summary
Dedicated professional with a strong background in customer service, team management, and conflict resolution. Skilled in maintaining inventory control and ensuring timely supplier deliveries. Aiming to leverage in customer relationship management to contribute to organisational success. Skilled in negotiation techniques, contract negotiations, and sales strategy development.
Demonstrates strong leadership skills and ethical conduct while excelling in staff recruitment, supply chain management, and inventory control. Aims to leverage skills in customer service and procurement procedures to drive organisational success.
Detailed orientated individual experienced in administrative procedures. Oversees day-to-day duties with strong planning and organisation skills to delivers projects in timely manner.
Overview
10
10
years of professional experience
13
13
years of post-secondary education
Work history
MANAGER
EMRITE SUPERMARKET
Lagos, Nigeria
2023.06 - 2025.11
- Overseeing over 8 departmental Activities To Make Sure Activities Are Moving
- Liaised with suppliers to ensure timely deliveries.
- Managed team dynamics by implementing conflict resolution strategies.
- Maintained inventory control, reduced stock shortages.
- Delegated tasks efficiently to maximise productivity.
- Secured new business opportunities with successful networking events.
- Optimised resource allocation for increased profits.
- Fostered positive work environment with regular team-building activities.
- Fostered positive work environment with regular team-building activities.
- Coordinated over 50 staff cross-departmental collaboration for improved workflow.
- Boosted department efficiency by streamlining operational processes.
SALES REPRESENTATIVE
Skymall
Lagos, Nigeria
2022.12 - 2023.06
- Meeting Of Target Of Sales And making sure Customers are satisfied
- Resolved over 75 customer concerns on daily bases promptly to maintain satisfaction.
- Presented latest merchandise to prospective buyers weekly.
SUPERVISOR
Bukka Hut
Lagos, Nigeria
2019.12 - 2022.12
- Ensuring All Staff Are Present At Work And Making Sure Various Duties are carried out. And all Customers Are Treated Nicely And Comfortable
- Attending To Challenges And Solving it Respectively.
- Supervise over 50 Staff on daily bases and increased sales performance by 89% with smote running of business operations.
- Oversaw inventory management to avoid any shortage or excess stock issues.
- Trained new hires and set up mentoring relationships to drive team performance.
- Improved workplace safety to reduce accidents and near-misses.
- Coordinated activities for team of various manufacturing workers.
CASHIER
Spar(park N Shop) Lekki Peninsula
Lagos State, Nigeria
2018.01 - 2019.12
- Keeping Of Cash From Sales
- Collaborated closely with store management for daily operations success.
- Packaged customer items carefully, ensuing merchandise safety.
- Processed payments swiftly for improved 100% customer experience.
- Used Point of Sale system efficiently, speeding up transactions.
- Completed opening and closing procedures each day.
- Checked notes carefully to spot counterfeit currency.
SALES CASHIER
Chicken Republic Lekki
Lagos State, Nigeria
2015.12 - 2018.12
- Accurate Record Keeping Of Cash And Deposit
- Establish strong customer satisfaction payment process
- Receive payment from over 300 customers for goods purchased
- Maintaining high professionalism during queueing process
- Crowed management
Education
First School Leaving Certificate - FSLC
Bible Heritage Primary School
Adamawa State 2002.02 - 2007.12
WAEC - O Level
Bible Heritage Life College
Adamawa State 2007.02 - 2013.12
B.Sc. - Business Management
National Open University
Nigeria 2022.03 - /2026
Skills
Managing of people behaviour
- Ability to manage pressure and stress
- Ability to convince customers beyond reasonable doubt
- Customer relationship management systems
- Microsoft office suite proficiency
- Staff recruitment
- Supply chain management
- Sales strategy development
- Negotiation techniques
- Contract negotiations
- Brand Promotion
- Procurement procedures
- Safety consciousness
- Marketing strategies knowledge
- Leadership skills
- Inventory control
Language
Igbo
Intermediate
English
Intermediate
Hausa
Intermediate
Akua-Ibom
Beginner
Reference
Joseph, Odem, 07083202631
Affiliations
- Reading
- Traveling
- Meeting People
- Solving Problem
References
References available upon request.
Timeline
MANAGER
EMRITE SUPERMARKET
2023.06 - 2025.11
SALES REPRESENTATIVE
Skymall
2022.12 - 2023.06
B.Sc. - Business Management
National Open University
2022.03 - /2026
SUPERVISOR
Bukka Hut
2019.12 - 2022.12
CASHIER
Spar(park N Shop) Lekki Peninsula
2018.01 - 2019.12
SALES CASHIER
Chicken Republic Lekki
2015.12 - 2018.12
WAEC - O Level
Bible Heritage Life College
2007.02 - 2013.12
First School Leaving Certificate - FSLC
Bible Heritage Primary School
2002.02 - 2007.12