Rejoice Adeniran
Lagos
Summary
Resourceful and adaptable with a strong focus on customer support and technology, adept at resolving technical issues and improving user satisfaction through effective problem-solving and clear communication. Quick to adapt to new systems and tools, ensuring consistent and efficient support delivery. Driven to apply these skills to support team performance and advance organizational objectives
Overview
3
3
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Customer Support Technician
CLINIFY Inc
Lagos
10.2024 - 12.2025
- Troubleshot hardware/software problems, reducing average resolution time and enhancing customer satisfaction.
- Guided customers through installations and configurations with clear step-by-step instructions.
- Delivered prompt and empathetic support to diverse customer base through FAQs that reduced repeat inquiries
- Diagnosed and resolved complex technical problems across phone, email, and social media forum, reducing average handling time by 20%
- Collaborated with engineering teams to escalate and resolve complex technical issues.
- Provided technical support to 200+ end users monthly, reducing average resolution time by 30% through efficient troubleshooting and clear communication
- Communicated solutions in clear, non‑technical language, consistently earning positive customer satisfaction scores above 90%.
- Provided training and guidance to customers on product usage, updates, and best practices, enhancing user adoption.
- Documented all customer interactions and issues in logs to ensure accurate tracking and follow-up
Software Trainer
CLINIFY Inc
Lagos
04.2024 - 09.2024
- Facilitated instructor-led virtual training across online platforms such as Zoom and Teams for over six facilities monthly.
- Maintained and updated training content to reflect software changes and user feedback
- Scheduling meetings and Demo sessions both physically and virtually
- Implemented comprehensive hands-on training sessions using interactive methods for 10+ healthcare workers daily
- Created training materials, including user manuals and video tutorials for end users and internal teams
- Collaborated with product and development teams to ensure training aligns with system updates for improved operational efficiency.
- Maintained training documentation, attendance records, and competency reports for audit purposes
- Facilitated training calendar organisation to enhance scheduling efficiency across 100 facilities monthly.
- Customized training content based on user roles
- Delivered onboarding and refresher training for new hires and existing users at each Facility.
- Provided post‑training coaching via video calls and personalized follow‑up sessions, reinforcing learning and driving 25% successful software adoption across facilities.
Laboratory Assistant
Non-Invasive Health Diagnostic Services
Lagos
02.2023 - 02.2024
- Handled over 20 confidential patient information daily with discretion and care.
- Maintained cleanliness and organization of laboratory workspace
- Assisted in conducting routine laboratory tests and procedures under supervision of laboratory scientist
- Ensured accurate data entry, documentation, and record-keeping of test results
- Followed laboratory safety procedures, infection control standards, and quality assurance guidelines.
- Prepared, labeled, and handled biological samples of over 50 patients monthly including blood, urine, and other specimens following standard laboratory procedures
- Operated and maintained basic laboratory equipment and tools
Education
Bachelor of Science - Biochemistry
Federal University of Technology, Owerri(FUTO)
Owerri, Imo State 09.2014 - 11.2019
Skills
- Customer Focused
- Troubleshooting and Diagnostics
- Product knowledge
- Communication skills
- Efficient time management
- Leadership
Certification
Customer Service Skills
IBM IT support
Timeline
Customer Support Technician
CLINIFY Inc
10.2024 - 12.2025
Software Trainer
CLINIFY Inc
04.2024 - 09.2024
Laboratory Assistant
Non-Invasive Health Diagnostic Services
02.2023 - 02.2024
Bachelor of Science - Biochemistry
Federal University of Technology, Owerri(FUTO)
09.2014 - 11.2019