Reginal Nzubechi Muonaka
Thuwal
Summary
Professional in customer service, delivering impactful support and solutions to ensure customer satisfaction. Proven track record of fostering strong team collaboration and adapting to changing needs. Known for effective communication skills and customer-first approach.
Overview
3
3
years of professional experience
Work History
Customer-service-officer
Global Business Company
01.2018 - 06.2021
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Collaborated with team members to identify areas of improvement in processes, resulting in more efficient service delivery.
- Boosted company reputation by providing exceptional customer service through phone, email, and chat support channels.
- Improved first-contact resolution rate by efficiently handling customer queries during initial interactions.
- Exceeded customer expectations by going the extra mile, ensuring a memorable experience that fostered brand loyalty and advocacy.
- Contributed to the achievement of departmental targets by meeting key performance indicators consistently.
- Managed escalated cases with diplomacy, skillfully negotiating resolutions that satisfied both the customer and company interests.
Education
Master of Science - Mechanical Engineering
King Abdullah University of Science And Technology
Thuwal,Saudi Arabia12-2023
Bachelor of Science - Industrial And Civil Engineering
National Aviation University
Kyiv,Ukraine08-2021
Skills
- Customer support
- Complaint handling
- Data entry
- Call center operations
- Call center experience
- Relationship building
- Computer proficiency
- Follow-up skills
- Conflict resolution
Affiliations
- Clean combustion research center
Languages
English, French
Native language
Spanish
Elementary
A2
Timeline
Customer-service-officer
Global Business Company
01.2018 - 06.2021
Master of Science - Mechanical Engineering
King Abdullah University of Science And Technology
Bachelor of Science - Industrial And Civil Engineering
National Aviation University
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