Regina Osadolor
B Avenue Oloruntedo Quarters Road 2 Yewa Isawo Agric Ikorodu,Lagos
Summary
Friendly pernality aspiring to find position in restaurant industry. Prepared to apply communication skills and help team. Excited to engage in busy environment and embrace opportunities. Upbeat Restaurant Hostess well-versed with reservations and scheduling. Alert and observant to customer needs. Track record of addressing questions and resolving complaints in professional manner. Sociable individual passionate to serve in restaurant field. Keen on increasing customer loyalty and enhancing dining experience. Focused on working with team to create smooth workflow. Engaging professional with broad experience in sales and customer service. Demonstrates professionalism in cultivating relationships for continued patronage. Intending to leverage customer skills and be part of growing company. Energetic restaurant worker proficient in managing guests and keeping server loads balanced for maximum efficiency. Effectively collect reservations, plan events and monitor daily dining staff performance. Team-oriented and efficiency-driven with superior work ethic and multitasking abilities. Customer-focused professional experienced in order taking and food delivery. Offers fast, quality service with expert knowledge of menu and service practices. History building customer loyalty and earning repeat business. Dynamic hospitality professional focused on delivering the highest standards customer service. Thinks critically with can-do attitude for successful restaurant operations. Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.
Overview
18
18
years of professional experience
Work History
Restaurant Hostess
Movenpick Hotel
Ikoyi/lagos, Nigeria
12.2022 - Current
- Greeted guests and escorted to tables, minimising wait times.
- Monitored front entrance for new guests while assisting servers by taking and delivering drinks orders.
- Maintained clean and orderly reception area to uphold brand standards.
- Prepared dining room for special functions.
- Produced and finalised bills and provided receipts to customers.
- Documented guest reservations and preferences, communicating changes to restaurant staff using UpMenu.
- Provided accurate waiting times and oversaw waiting lists.
- Processed reservations and take-away orders by phone, answered customer questions and provided accurate waiting times.
- Promoted process improvement by communicating guest feedback to management.
- Increased average transaction value by upselling side dishes and desserts.
- Advised customers on restaurant dishes and special offers.
- Created memorable customer experiences through attentive, responsive service.
- Communicated with kitchen teams to establish good food and service flows.
- Took customer orders and noted dietary preferences and allergies to meet customer needs.
- Resolved customer issues calmly and professionally to maintain satisfaction.
- Reported customer feedback to management to improve food and service.
- Checked on guests to maintain food and service satisfaction.
- Informed waiting staff of table turnaround times to limit service and reservation delays.
- Welcomed guests with warmth and professionalism to establish positive first impressions.
- Advised suitable wine and cocktail pairings to increase customer spending.
Restaurant Hostess/Cashier/waitress
Southern Sun Hotel
Ikoyi/lagos, Nigeria
03.2012 - 12.2022
- Greeted guests and escorted to tables, minimising wait times.
- Provided accurate waiting times and oversaw waiting lists.
- Documented guest reservations and preferences, communicating changes to restaurant staff using UpMenu.
- Maintained clean and orderly reception area to uphold brand standards.
- Monitored front entrance for new guests while assisting servers by taking and delivering drinks orders.
- Prepared dining room for special functions.
- Produced and finalised bills and provided receipts to customers.
- Processed reservations and take-away orders by phone, answered customer questions and provided accurate waiting times.
- Increased average transaction value by upselling side dishes and desserts.
- Advised suitable wine and cocktail pairings to increase customer spending.
- Welcomed guests with warmth and professionalism to establish positive first impressions.
- Resolved customer issues calmly and professionally to maintain satisfaction.
- Checked on guests to maintain food and service satisfaction.
- Promoted process improvement by communicating guest feedback to management.
- Reported customer feedback to management to improve food and service.
- Advised customers on restaurant dishes and special offers.
- Took customer orders and noted dietary preferences and allergies to meet customer needs.
- Created memorable customer experiences through attentive, responsive service.
- Communicated with kitchen teams to establish good food and service flows.
- Informed waiting staff of table turnaround times to limit service and reservation delays.
- Displayed and restocked merchandise by following brand guidelines.
- Delivered outstanding customer care with proactive sales and listening skills.
- Educated customers on promotions, offers and special events to enhance product sales.
- Completed opening and closing procedures each day.
- Answered questions about store policies and concerns politely and professionally, supporting positive customer experiences.
- Helped meet business needs by working extra shifts.
- Greeted customers entering store and responded promptly to customer needs.
- Used cash registers and POS systems to request and record customer orders and compute transactions.
- Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
- Resolved customer complaints and answered queries about store products.
- Processed sales, exchange and refund transactions efficiently to reduce customer waiting times.
- Reduced customer wait times through optimised checkout processes.
- Engaged in pleasant chit chat for friendly and personalised service.
- Helped customers to pack away shopping for improved customer experience.
- Kept checkouts areas and general store clean and orderly.
- Checked notes carefully to spot counterfeit currency.
- Advised alternative products to meet specific preferences or budgetary needs.
- Assisted customers to locate obscure items on shop floor.
- Scanned products quickly, memorising codes and prices for unmarked products.
- Made sure baskets, bags and trolleys were available for customers and didn't obstruct aisles or entrances.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
- Checked in with customers during meals to check orders were received correctly and met guests' expectations.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Arranged tables and set up linens and silverware in preparation for guests.
- Greeted and escorted guests to tables.
- Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Delivered checks, collected cash or credit card payments and provided receipt to customers.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Translated customer requests clearly to kitchen staff to meet specific dietary needs and preferences.
- Provided menu and offered recommendations to complement dining experience.
- Delivered exceptional service by greeting and serving customers in timely, friendly manner.
- Maintained excellent level of service in busy and demanding restaurant environment.
- Delivered food and drinks discreetly for seamless and unobtrusive service.
- Received complaints and offered remedial action to help improve customer experiences.
- Demonstrated exceptional memory and communication skills for reliable and trusted service.
- Attended to customer's needs proactively for first-class waiting service.
- Informed kitchen staff regarding special order requirements.
Restaurant Attendant
House J Hotels And Resorts
Ikeja/lagos, Nigeria
10.2010 - 10.2011
- Processed invoices and payment runs with complete accuracy.
- Engaged with stakeholders to build relationships and brand awareness.
- Monitored and updated stock levels and inventory databases.
- Generated Key Performance Indicator reporting to drive better performance.
- Received and processed stock using inventory management system.
- Leveraged strategic networking to create new business opportunities.
- Improved efficiency and productivity by acquiring new skills.
- Consistently arrived at work on time and ready to start immediately.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
- Served customers to drive sales and deliver top-quality experiences.
- Completed duties to deliver on targets with accuracy and efficiency.
- Successfully delivered on tasks within tight deadlines.
- Assisted with infection control through social distancing and PPE wearing.
- Cleaned work areas and equipment to maintain faultless hygiene standards.
- Kept appropriate stock levels to match expected demand.
- Operated machinery to achieve targets while following regulations.
- Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
- Analysed data and information to identify issues and create tailored solutions.
- Developed plans and strategies to promote continuous improvement.
- Completed customer orders with speed and accuracy.
Sales Executive
Signature Art And Interior Design
Ikoyi/lagos, Nigeria
01.2006 - 01.2007
- Strengthened profit opportunities through targeted customer relationship development, continually meeting sales objectives.
- Maintained contact with customers throughout sales and pre-delivery process.
- Built focused new client networks, growing business opportunities and increasing revenue possibilities.
- Generated new leads and opportunities to maximise revenue.
- Managed client relationships from early stages of sales process through to post-sales
- Created and managed client contracts, negotiating positive, profitable terms to aid target revenue attainment.
- Qualified prospects to determine future sales possibilities and improve conversion efforts.
- Established and maintained positive, profitable client relationships through superb communication.
- Effectively handled daily customer meetings, sales calls and account management tasks, improving sales team efficiency.
- Fostered positive relationships with customers to enhance loyalty and retention.
- Built long-term relationships with customers and generated referrals from existing clients.
- Analysed industry and competitor trends to enhance sales strategy.
- Delivered professional sales presentations, creatively communicating product quality and market comparisons to prospective clients.
- Achieved and exceeded sales targets in line with client growth across all products and services.
- Generated sales forecasts to inform resource allocation and project management.
- Presented sales data and insights to leadership to aid strategy development and planning.
- Maintained awareness of latest industry trends, product knowledge and sales techniques.
- Unearthed new target markets, prospective clients and key sector decision-makers.
- Worked with internal and external teams to initiate marketing strategies to grow at national, regional and specific sector levels.
- Understood customer needs to craft exceptional sales journeys.
- Articulated product features and specifications in customer-centric language based on their priorities.
Education
Higher National Diploma - Hotel And Catering Management
Yaba College of Technology
Lagos Nigeria11.2009
Auchi Polytechnic Auchi
Edo Nigeria11.2003
Leaving Certificate And Testimonial -
Auchi College Auchi
Edo/ Nigeria07.1998
Skills
Impression management
Restaurant etiquette
Promptly seating guests
Food station setup
Catering
Interactive communication skills
Menu presentation
Multidisciplinary teamwork
Table setting
Restaurant hygiene protocol
Food allergy awareness
Dining room management
Food running
Ordering procedures
Mise-en-place
Hospitality service expertise
Performance improvement
Customer service
Group reservations management
Swift dispute resolution
Beverage preparation
Restaurant booking management
Kitchen staff coordination
Front-of-House displays
Guest seating arrangements
COSHH safety standards
Item promotion
Menu board art
Fine dining
High-volume dining
Food preparation and safety
Takeaway order preparation
Cash register closing procedures
Suggestive selling
Reservation management
Warmly greeting guests
Accurate bill management
Cocktail mixing
Bar terminology expertise
Reservation coordination
Dining area cleanliness
Age verification
Accomplishments
- Supervised team responsible for executing well on projects, leading to increased revenue.
- Upsold additional products, increasing monthly revenue
Timeline
Restaurant Hostess
Movenpick Hotel
12.2022 - Current
Restaurant Hostess/Cashier/waitress
Southern Sun Hotel
03.2012 - 12.2022
Restaurant Attendant
House J Hotels And Resorts
10.2010 - 10.2011
Sales Executive
Signature Art And Interior Design
01.2006 - 01.2007
Higher National Diploma - Hotel And Catering Management
Yaba College of Technology
Auchi Polytechnic Auchi
Leaving Certificate And Testimonial -
Auchi College Auchi