Rebecca Edet Ekanem
Sam Ethnan Air Force Base Ikeja Lagos State, Nigeria
Summary
I am an enthusiastic and detail-oriented individual eager to begin a career as a Ticketing Agent. Recently completed training in basic airfares, ticketing procedures, and reservation systems. Possesses strong communication skills, a customer-first attitude, and a keen ability to learn quickly. Able to manage multiple tasks efficiently, with a focus on accuracy and timely service. Passionate about the travel industry, Hospitality industry and dedicated to providing exceptional customer service while supporting seamless travel experiences. Ready to apply theoretical knowledge in a professional setting and contribute positively to a dynamic team.
My professional telephone manner and attention to detail ensure exceptional customer service and operational efficiency.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Baker
The Cakes Builder
03.2023 - 10.2024
- Complied with health and safety codes to protect staff and customers.
- Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls, and coffee cakes.
- Operated and maintained bakery equipment, including ovens and mixers.
- Replenished bakery items in display cases.
- Monitored temperatures of ovens, proof boxes and other equipment.
- Followed food safety standards when handling ingredients.
- Processed customer orders and payment transactions.
- Cleaned and maintained kitchen equipment and oven.
Head Chef
BK FASTFOOD RESTAURANT CAKE AND PASTRIES
01.2020 - 12.2023
- Hired, managed, and trained kitchen staff.
- Monitored line processes to maintain consistency in quality, quantity, and presentation.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Created recipes and prepared advanced dishes.
- Developed and cooked memorable dishes that brought new customers into establishment.
- Inventoried food, ingredient, and supply stock to prepare and plan vendor orders.
- Developed close relationships with suppliers to source best ingredients.
- Monitored food production to verify quality and consistency.
- Coordinated with team members to prepare orders on time.
Customer Representative And Hospitality Host
Manogrove Hotels
03.2019 - 01.2020
- Boosted sales revenue by skillfully promoting diverse service options.
- Used Software to prepare memos, correspondence and reports.
- Embraced spotlight on customer service by creating courteous, friendly atmosphere for guests.
- Assigned and designated job territories to customer care staff according to performance and history.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
- Answered phone calls to take orders, give information and document reservations.
Baker/Pastry Chef
Exotics Cake
01.2017 - 03.2018
- Complied with health and safety codes to protect staff and customers.
- Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls, and coffee cakes.
- Managed customer service operations, including taking orders and resolving complaints.
- Trained and supervised new employees on bakery operations and procedures.
Education
Diploma - Cabin Crew Ab-initio Aircraft Type Rating -ATR 42
Landover Aviation Business School
Lagos Nigeria 11.2024
Diploma - Catering And Hotel Management
Nafowa Vocational & ICT Centre
Lagos Nigeria 12.2017
SSCE - Arts
WASSCE (West African Senior School Certificate)
Oron AKWAIBOM STATE 06.2012
Skills
- Professional telephone manner
- Creative problem solving
- Customer service
- Attention to detail
- Active listener
Certification
Digital Skills Training - Digitex Company (2024)
Basic Airfares & Ticketing - Landover Aviation Business school (2024)
Cabin Crew Ab-initio Aircraft Type Rating -ATR 42 - Landover Aviation Business school (2023)
CPR Training Program (Emergency Rescue - Landover Aviation Business school (2023)
Critical Thinking And General Etiquette Training - Landover Aviation Business school (2023)
Diploma in Catering And Hotel Management - Nafowa Vocational ICT Centre (2017).
Languages
English, Oron, Efik,
Bilingual or Proficient (C2)
Additional Information
Referees
Mr Segun oyewole - 08035584327
David Ploycarb - 08067308325
Ikwo Uyah - 08097075161
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Designed and implemented new bakery menu, emphasizing local produce, resulting in 90 % increase in sales.
- Developed 7 gluten-free pastry recipes, resulting in 100 additions to permanent menu.
- Recruited, trained and supervied 15 bakery staff.
- Resolved product issue through consumer testing.
Timeline
Baker
The Cakes Builder
03.2023 - 10.2024
Head Chef
BK FASTFOOD RESTAURANT CAKE AND PASTRIES
01.2020 - 12.2023
Customer Representative And Hospitality Host
Manogrove Hotels
03.2019 - 01.2020
Baker/Pastry Chef
Exotics Cake
01.2017 - 03.2018
Diploma - Cabin Crew Ab-initio Aircraft Type Rating -ATR 42
Landover Aviation Business School
Diploma - Catering And Hotel Management
Nafowa Vocational & ICT Centre
SSCE - Arts
WASSCE (West African Senior School Certificate)
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