Reagan Okechukwu Onwuka
Ikeja
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
8
8
years of professional experience
2018
2018
years of post-secondary education
1
1
Certification
Work History
Customer Service Representative
Multi-choice Nigeria (dstv outbound calls)
Ikeja ogba
01.2023 - 10.2025
- Resolved product issues by coordinating with technical support and logistics teams.
- Handled customer inquiries through phone, email, and live chat support.
- Processed customer orders and managed returns efficiently using CRM software.
- Collaborated with team members to improve service delivery and response times.
- Maintained accurate customer records and updated information in the database.
- Educated customers on product features and services to enhance their experience.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
Customer Service Manager
Sportybet Africa
Lagos , Nigerua
01.2019 - 01.2023
- Managed daily customer service operations to ensure efficient team performance.
- Trained staff on best practices for effective customer communication.
- Resolved customer inquiries and complaints through direct engagement.
- Analyzed customer feedback to identify areas for improvement in services.
- Collaborated with management to streamline service processes and workflows.
- Developed and implemented service protocols to enhance customer satisfaction.
- Implemented quality control measures to uphold company standards.
- Proposed or approved modifications to project plans.
Account Reconciliation officer/customer welfare
Blueridge Microfinance
04.2018 - 12.2019
- Managed records and documentation to support operational efficiency and accuracy.
- Coordinated daily operations to ensure compliance with company policies and procedures.
- Assisted in developing training materials for new staff onboarding processes.
- Implemented inventory management practices to maintain optimal stock levels.
- Facilitated communication between departments to ensure alignment on project goals.
- Participated in regular meetings with upper management regarding progress updates on current initiatives.
- Supervised subordinate staff in carrying out daily duties and activities.
- Implemented new technologies to enhance workplace productivity levels.
Education
Upao Potestante Du Africa Port Nouvo
Benin Republic , BeninSkills
- Customer service
- CRM software
- Order management
- Quality control
- Process improvement
- Cyber security (in training)
Languages
English
First Language
Yoruba
Upper Intermediate (B2)
B2
Certification
- Cyber security analyst.. Icicpc... In training
Timeline
Customer Service Representative
Multi-choice Nigeria (dstv outbound calls)
01.2023 - 10.2025
Customer Service Manager
Sportybet Africa
01.2019 - 01.2023
Account Reconciliation officer/customer welfare
Blueridge Microfinance
04.2018 - 12.2019
Upao Potestante Du Africa Port Nouvo