Razaq Audu
FCT,Nigeria
Summary
Seasoned professional with focus on IT consultancy, specialising in delivering tailored technology solutions. Proven track record of optimising systems and enhancing operational efficiency through strategic planning and innovative problem-solving. Skilled in bridging gap between technical teams and business stakeholders to drive project success.
Overview
17
17
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work History
IT Consultant
DimeChest Limited
Abuja, FCT, FCT
06.2020 - Current
- Worked remotely with Founders 4 Schools and Digital Boost, both Charities in the United Kingdom. Engaged in building and maintaining software systems, using python, and Django framework, running on docker. Also, built a flutter app, Evertore, still in development. A supermarket app.
- Developed bespoke software solutions to meet unique business needs.
- Wrote functional specifications for systems developers and completed regular updates to incorporate changes.
- Partnered with users to understand and define system requirements.
- Researched emerging technologies keeping abreast with industry trends.
- Enhanced efficiency by streamlining IT processes and systems.
- Developed and implemented system testing plans in support of deployments.
Service Reliability Engineer
CDNetworks
London, United Kingdom
01.2019 - 03.2020
- Maintaining CDNetworks content delivery service infrastructure running on squid and shark servers. With hundreds of POPs and thousands of nodes distributed around the world. Primarily written in Java. Key assignment involved the migration of the company’s infrastructure where the existing platform running on a proprietary server system was ported to a new platform running on nginx with support for JavaScript configuration scripts.
- Designed robust systems, ensuring lower downtime in production lines.
- Enhanced plant performance with implementation of predictive maintenance techniques.
Senior Support Engineer
ServiceNow
Staines, United Kingdom
01.2016 - 12.2018
- DevOps role, supporting Service Now Enterprise application suites. Written in Java, utilizing Jelly, Angular JavaScript technologies. Running on MySQL backend and Tomcat container. The role is focused on assisting customers with their customizations primarily the User Interface / Experience and ITSM application suites, ITIL, ITPM etc
- Executed all duties in full compliance of company policy and quality assurance processes.
- Implemented advanced diagnostics to improve system reliability.
- Tracked service request activity using Verint Incident Management System to handle up to 20 critical requests daily.
- Provided expert advice for successful technology integration projects.
Core Support Engineer
Alfresco Software
Maidenhead, United Kingdom
03.2015 - 12.2015
- Supporting Alfresco Enterprise Content Management and Business Process Modelling application suites. With the Codebase utilizing cutting edge, build, deployment and life cycle infrastructure. Written in Java and exposed to different open-source web technologies like APACHE CMIS, WEBDAV and CIFS.
- Logged and followed-up on unresolved issues and edge cases not covered by internal resources.
- Tested function of peripheral equipment and completed quality repairs.
- Provided testing and systems administration support as required by multi-disciplinary teams.
- Installed new software for users and monitored version and patch update requirements.
Software Support Engineer
Jive Software
Reading, United Kingdom
02.2012 - 02.2015
- Investigating issues reported by customers, applying fix packs and carrying out root cause analysis. Code base is written in Java, running on Linux with hosted solutions supported by a POSTGRES backend. Jive exposed me to technologies like KEBEROS, SAML, AKAMAI and Mobile integration. I also had the opportunity to troubleshoot web services utilising REST returning XML or JSON.
- Updated and improved web pages for relevancy and accuracy.
- Acted as reliable Subject Matter Expert (SME) by providing prompt and accurate expertise to other support agents.
- Collaborated with developers to implement new software features for business growth.
Freelance developer
DimeChest Limited
London, United Kingdom
02.2012 - 02.2013
- I have been working and contributing to different projects developing web applications using HTML5, CSS3, JavaScript, and PHP5. I have also done some work with jQuery and will be interested in a role that will give me an opportunity to further develop my web technologies skillset.
- Learned multiple coding languages and development frameworks to serve needs of changing development program.
- Utilised modern frameworks for robust application development.
- Created bespoke algorithms, optimised operational speed.
- Developed scalable software applications for optimal performance.
- Built custom software solutions for enhanced business efficiency.
- Developed a user-friendly interface for improved user experience.
Software Engineer
FactSet
London, United Kingdom
09.2007 - 01.2012
- Ø FQL Codes for RMS Platform (co-lead): Developed FQL codes that bridge between FactSet FDBs and Alpha-metrics (now Research Management) XML based data. Codes ranged between consolidating data from two different sources into a unified string format and exposing them to the FactSet terminal.
- Ø Rich Text Formatting: Integrated rich text formatting into the research document editor, enabling user formatting while creating research, and upon retrieval from storage. Ensuring all data sources work seamlessly including wireless.
- Ø Alpha-metrics Trade ideas Administration: (Java based): Managing the infrastructure and backbone of the Trade Ideas platform: Multiple concurrent users, Pricing Templates, User Services, User Roles, functionalities and permissions. With significant use of Servlets, JSP’s, HTML, CSS and JavaScript. Ø POP migration, monitoring and maintenance to ensure maximum uptime and reliability.
- Supported large-scale systems with secure, well-performing software systems.
- Maintained project momentum by providing detailed progress reports and milestone updates to key stakeholders.
- Facilitated user navigation with intuitive interface design.
- Conducted rigorous root-cause analyses to identify and correct software issues.
- Led team meetings, enhancing communication and project transparency amongst members.
- Managed source codes using version control tools, ensuring easy tracking and revisions.
- Improved system performance for enhanced user experience through code optimisation.
- Streamlined workflow to improve productivity via agile methodologies implementation.
- Learned multiple coding languages and development frameworks to serve needs of changing development program.
- Liaised with key stakeholders to translate technical needs into product development strategies.
Education
Master of Science - Computer Science
University of Greenwich
London 09.2006 - 07.2007
Bachelor of Science - Mechanical Engineering
University of Maiduguri
Maiduguri 09.1995 - 12.2000
Skills
- Innovation and creativity
- Technical writing
- Project leadership
- Process development
Ø C (Boost Libraries, STL, Libxml), JavaScript
Ø Java, HTML, XHTML, CSS, jQuery, JSON, Bootstrap, Nodejs, Express Ø Python, Django, Ø Flutter
Ø MySQL, MongoDB
Ø SSO (SAML), LDAP
Ø Operating Systems: Unix/Linux, Windows, VMS
Ø Application Server: Apache Tomcat, Express
Ø Build Management System: Maven
Ø Full development cycle, source control (Perforce), build management (RPMs), debugging (GDB)
Ø Shell Scripting and administration: Bash, Gcc, DCL (Scripting on VMS)
Ø Server – Front End interfacing (C backend, XML data consumption, with PHP front end) Ø Attention to detail and ability to work under pressure and respond in timely manner Ø Building relationships with clients and co-workers, as a strong communicator Ø Interviewing, mentoring and training new employees
- Risk Management
- Best practices and standards
- Coding proficiency
- Relationship-building
- Network infrastructure understanding
- Business analysis
- Self-motivation
- Database design
- Software Development Lifecycle
- Time-management
- Tools customization
- ITIL framework
- Database administration
Certification
- Certified Support Professional Service Strategies Issued 2015
- ServiceNow Certified Application Developer ServiceNow Credential ID 020000279
- ServiceNow Certified System Administrator ServiceNow Credential ID 22002817
Timeline
IT Consultant
DimeChest Limited
06.2020 - Current
Service Reliability Engineer
CDNetworks
01.2019 - 03.2020
Senior Support Engineer
ServiceNow
01.2016 - 12.2018
Core Support Engineer
Alfresco Software
03.2015 - 12.2015
Software Support Engineer
Jive Software
02.2012 - 02.2015
Freelance developer
DimeChest Limited
02.2012 - 02.2013
Software Engineer
FactSet
09.2007 - 01.2012
Master of Science - Computer Science
University of Greenwich
09.2006 - 07.2007
Bachelor of Science - Mechanical Engineering
University of Maiduguri
09.1995 - 12.2000
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