Raymond Osei Afoakwah
Accra
Summary
Adept at driving growth and profitability, I leveraged relationship building and analytical problem-solving at Sage Microsystems Ltd to secure a USD30M investment and achieve strategic acquisitions in 2024. Specializing in risk management and financial advising, my expertise propels businesses forward with innovative solutions and market acumen.
Overview
12
12
years of professional experience
Work History
General Manager
Sage Microsystems Ltd
02.2024 - Current
- Reviewed, analyzed and negotiated contracts to ensure that all terms and conditions met the company's objectives
- Achieved successful acquisition of three high-value contracts through strategic documentation
- Designed market-focused strategies across seven software solutions
- Coordinated activities between various departments to ensure timely completion of projects
- Managed customer relationships to ensure satisfaction with services provided
- Conducted research into new market opportunities and potential clients
- Drafted proposals outlining pricing structures, payment terms and delivery timelines
- Created reports summarizing sales data and customer feedback information
- Provided guidance on legal matters related to contracts and negotiations
- Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction
- Performed routine audits of internal controls in order to maintain accuracy of financial records
- Facilitated relations with investors and overseas partners, securing a USD30M investment for 2024
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement
Business Banker
First National Bank Ghana Limited
03.2016 - 01.2024
- Business Development and acquisition of client with focus on Multi-national, Oil Marketing Companies, and Key distributors, within the Corporate, Commercial and Investment Banking space
- Key accounts management
- Portfolio strategy development and implementation in line with market trends
- Deepening existing customer relationships for the Bank's strategic target market (large corporate, governmental agencies and other wholesale clients) while providing the appropriate service standard and to manage the customer service/relationship function to ensure the delivery of quality customer service
- Compliance and credit risk Management
- Preparing monthly and quarterly Portfolio Monitoring Reports and presenting to Senior credit committee
- CRM sales management
- Identified opportunities for cross-selling products and services to existing customers
- Assisted in the development of business plans, loan applications, cash flow projections, and other financial documents
- Provided guidance and advice to clients on how best to meet their short-term and long-term financial goals
- Analyzed client's credit history and provided recommendations regarding credit worthiness
- Created strategies for expanding customer base through referrals from existing customers
- Recommended appropriate solutions based on individual customer needs such as lines of credit, term loans, overdrafts
Relationship Officer
Fidelity Bank Ghana Limited
08.2014 - 02.2016
- Acquisition of new businesses and deepening existing customer relationships for the Bank's target market (NGOs, schools, Service Providers) while providing the appropriate service standard and to manage the customer service/relationship function to ensure the delivery of quality customer service
- Provided financial advice to clients based on their needs and goals
- Performed credit analysis of customer profiles and portfolios, ensuring adherence to credit policies
- Analyzed client data to identify opportunities for cross-selling products and services
- Researched market trends and competitor activity to identify potential areas for growth and expansion
- Developed strategies for enhancing customer loyalty through improved engagement initiatives
- Drafted proposals for potential new business opportunities, providing clear explanations of the benefits offered by each product or service
Branch Operations Officer
Fidelity Bank Ghana Limited
09.2012 - 08.2014
- Monitored branch performance metrics; identified areas of improvement in order to achieve organizational goals
- Transaction processing- cheques, salary uploads
- ATM management
- Ledger Reconciliation
- Resolved customer complaints in a timely manner; documented all inquiries, complaints and resolutions according to policy
- Coordinated staffing schedules to ensure adequate coverage during peak hours; supervised employees during shifts
Education
Master of Arts - International Relations and Affairs
Wisconsin International University College Ghana
11.2024
Bachelor of Arts - Law
Wisconsin International University College
03.2021
BBA - Business Management
University of Cape Coast
05.2011
Skills
- Credit Appraisal and Monitoring
- Relationship Building and Management
- Wealth Management Portfolios
- New Business Development
- Risk Management
- Financial Advising
- Public Speaking
- Process Development
- Analytical Problem Solving
- Financial Acumen
- Deal Structuring
- Regulatory Compliance
- Cost Calculations
- Critical Thinking
- Prospecting and Networking
- Market Trends Analysis
- Contract Negotiation
- Client Interviews
- Computer Skills
- Mentoring
Accomplishments
- Attended the GITEX conference (2024) on behalf of my company, where I secured a significant partnership that resulted in a successful project launch in Ghana.
- Representative of Wisconsin International University College Ghana at the All-African Council of Churches in collaboration with the African Union's youth engagement on democracy and good governance in Africa, Gambia, April, 2024.
- Notable sales man recognition by First National Bank, Ghana for acquiring and submitting the first credit proposal of USD3M for board approval.
- As the first business banker at the West Hill branch of First National Bank, Ghana, I pioneered the launch and growth of the business banking portfolio, reaching a liability level of GHS 11 million in 2017.
- Led team to achieve 120% of branch business banking sales in 2020, earning recognition from upper management and financial reward.
Languages
English
French
Activities
- A passionate volunteer in training and mentoring startups/small and medium enterprises, and fundraising support through conferencing, and seminars-Financial Intelligence Series.
- Community development and leadership program-coordinator for the NOKA Centre for Capacity building and global leadership institute.
- Public Speaking club member -Randers ToastMasters International.
Timeline
General Manager
Sage Microsystems Ltd
02.2024 - Current
Business Banker
First National Bank Ghana Limited
03.2016 - 01.2024
Relationship Officer
Fidelity Bank Ghana Limited
08.2014 - 02.2016
Branch Operations Officer
Fidelity Bank Ghana Limited
09.2012 - 08.2014
Bachelor of Arts - Law
Wisconsin International University College
BBA - Business Management
University of Cape Coast
Master of Arts - International Relations and Affairs
Wisconsin International University College Ghana
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