ADENIJI RASHIDAT
IFAKO-IJAIYE,LAGOS
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. The forward-thinking team leader is skilled at operating departments efficiently to meet goals, Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
6
6
years of professional experience
Work History
Assistant Manager
APTECH
01.2022 - Current
- Supervised day-to-day operations to meet performance, quality, and service expectations.
- Managed over 50 customer calls per day.
- Mentored team members to enhance professional development and accountability in workplace to Increased sales by 10%
- Created employee schedules to align coverage with forecasted demands.
- Reviewed sales and gross profit reports to assess company efficiency.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Opened and closed locations and monitored shift changes to uphold successful operations strategies and maximize business success.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
IT Consultant
APTECH
03.2020 - 01.2022
- Discussed project progress with customers, collected feedback on different stages, and directly addressed concerns.
- Inspected equipment, assessed functionality, and optimized controls.
- Recommended and installed upgrades and helped businesses plan for technology to match growth by 20%
- Collaborated with fellow engineers to evaluate software and hardware interfaces.
- Coordinated efficient large-scale software deployments.
- Met architecture compatibility and guidelines through effective troubleshooting.
- Conducted research on network products, services, protocols, and standards for network procurement and development efforts.
- Inspected equipment, assessed functionality, and optimized controls.
- Troubleshoot time-to-time issues to achieve architecture compatibility.
- Adjusted design parameters to incorporate new features.
- Planned and developed interfaces that simplified overall management and offered ease of use
Business Development Representative
APTECH
02.2019 - 02.2020
- Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
- Expanded business through effective network development, identifying new, and prospective clients.
- Developed business pipeline using cold and warm techniques sales techniques by 30% to 40%
- Utilized knowledge of industry trends to develop value-added solutions and approaches for target audiences.
- Communicated with local organizations to build networks and develop leads by 20%
- Improved sales documents with cut and paste feature.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Recorded accurate and efficient records in customer database.
- Contributed to event marketing, sales, and brand promotion.
- Presented professional image consistent with company's brand values.
- Generated advertising brochure for vendor use.
- Brought in new accounts through successful networking strategies and promotional approaches.
- Compiled product and customer data to generate informed profit projections.
- Exceeded target individual average revenue goals year over year.
- Reviewed client concerns and recommended appropriate changes to supervisors.
- Pitched plans and investment strategies to potential partners to raise capital.
- Built relationships with customers and community to promote long-term business growth.
- Advocated for green building initiative movement by developing energy-conscious office space design pilot program.
- Set and achieved company-defined sales goals.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Quoted prices, credit terms, and other bid specifications.
- Negotiated prices, terms of sales, and service agreements.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Greeted customers and offered assistance with selecting merchandise, finding accessories, and completing purchases.
Customer Service Representative
INTERNATIONAL INSTITUE OF TROPICAL AGRICTURE
04.2017 - 09.2017
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly, and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times to increase sales by 20%
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determine root cause of problems to resolve product or service complaints.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Educated customers about billing, payment processing, and support policies and procedures.
- Responded proactively and positively to rapid change.
- Promptly responded to inquiries and requests from prospective customers.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management
Education
Bachelor of Science - Agricultural Economics And Extension
OSUN STATE UNIVERSITY
OSOGBO02.2019
High School Diploma -
NEW ERRAL
LAGOS06.2013
Skills
- Customer Consultations
- Strategic Networking
- Persuasive Writing
- Community Organization
- Staff Training
- Lead Generation
- Project Management
- Account Management
- Customer Relationship Management
- Environmental Policy
- Business Management Principles
- Sales Activities
- Sales Strategies
- Business Development Understanding
- Business Administration
- Staff Supervision
Timeline
Assistant Manager
APTECH
01.2022 - Current
IT Consultant
APTECH
03.2020 - 01.2022
Business Development Representative
APTECH
02.2019 - 02.2020
Customer Service Representative
INTERNATIONAL INSTITUE OF TROPICAL AGRICTURE
04.2017 - 09.2017
Bachelor of Science - Agricultural Economics And Extension
OSUN STATE UNIVERSITY
High School Diploma -
NEW ERRAL
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