RASHIDAT TEMITOPE BAKINSON
Relationship manager
LAGOS,LA
Summary
Seasoned Senior Relationship Officer with extensive experience in customer relationship management and account oversight. Skilled in fostering client loyalty and driving product innovation through strong communication and certified customer service expertise. Proven ability to enhance service delivery and client satisfaction in fast-paced financial environments.
Overview
19
19
years of professional experience
Work History
Senior Relationship Officer
HALLMARK FINANCE COMPANY
03.2025 - Current
- Conduct market research and analysis to stay up-to-date on industry trends and competitor activity.
- Collaborate with sales teams, operations, and compliance to ensure alignment and effective implementation.
- Conducted regular account reviews to ensure compliance with company policies.
- Facilitated communication between clients and internal departments for seamless service delivery.
- Mentored junior staff on best practices in relationship management and customer service.
- Contribute to the development and improvement of financial products and services.
- Ensuring long-term client retention and repeat business.
Relationship Officer
KAYVEE MICROFINANCE BANK
01.2022 - 01.2025
- Cultivated strong relationships with new and existing SME clients to assess financial needs.
- Served as primary contact for assigned clients, addressing inquiries and resolving issues promptly.
- Identified business opportunities within SME market to consistently exceed sales targets.
- Proactively engaged potential clients through presentations promoting relevant financial products.
- Managed SME client portfolio, monitoring account performance and loan repayments to minimize risk.
- Prepared performance and compliance reports, providing insights and recommendations for growth.
- Oversaw onboarding of new clients, ensuring adherence to KYC regulations.
- Conducted thorough documentation checks for client onboarding and loan applications.
Director Of Logistics
WHITESTONES GROUP
LAGOS
01.2020 - 01.2022
- Laising with vendors in order to come up with the best and cheaper price possible on materials and transportation services.
- Recruiting and hiring new workers while also overseeing the activities of staff in order to ensure that operations flows smoothly.
- Ensured goods are transported to the designated place in an efficient manner.
- Monitoring inventory by coming up with new ideas or innovations on how the organization can sell more products and how customer demands can be accurately satisfied.
- Continuous optimization of logistics operations.
- Maintaining good and healthy relationships with staff, customers, or vendors and seeking feedback from customers in order to ensure their satisfaction.
- Keeping track of timetables and costs.
Funds Transfer Officer
UNION BANK OF NIGERIA
01.2014 - 01.2017
- Confirmation and processing of cheque deposits and cheque payment into the accounts.
- Acceptance and processing of other Banks Cheques/Dividend warrants.
- Call over transactions for the day.
- Resolution of tellers till differences.
- Intra and interbank transfer.
- Processing of bank drafts on request.
- Processing of FIRS.
- Posting of salaries for various customers on request.
- Processing of inbound and outbound transfers on Western Union, Moneygram, and sigue.
- Processing of Lagos State Government Payment Epay, E-tranzact, Pay Direct.
- Processing of Termed/Fixed deposit and Termination.
Sales Officer
ECO BANK PAN AFRICA
IKEJA
01.2012 - 01.2014
- Sourced new business opportunities and generated deposit liabilities continuously.
- Identified customer needs and proactively provided tailored products and services.
- Managed credit portfolio, monitoring quality of existing relationships consistently.
- Reviewed credit facility applications and made informed recommendations.
- Analyzed and screened credit applications according to bank’s risk procedures.
Academic Counselor/Customer Service
KAROX COMPUTERS EDUCATION & TRAINING CENTRE
01.2010 - 01.2011
- Counseling of incoming enquiries.
- Issuance of courseware to students.
- Compilation of certificate requisitions.
- Follow up calls on enquiries.
- Recording of daily sales activities.
- Preparation of weekly and monthly reports.
Marketing (Consumer Sales)
FIRST CITY MONUMENT BANK
OJOO
01.2008 - 01.2010
- Acquisition of New Business for the Bank.
- Marketing and Selling of bank products and services.
- Providing feedback on customer’s complaints to improve customer Service delivery.
- Maintaining and keeping good relationship management with customers.
- Conduct KYC (Know your customer) on new acquired customers.
NYSC- Customer Care Officer
SKYE BANK PLC
AKURE
01.2007 - 01.2008
- Opening of accounts for customers.
- Verification of address and references (when applicable).
- Customer Balance enquiries.
- Printing of Bank Statements (On request).
- Custodian of customers mandate files.
- Reactivation of dormant accounts.
- Communicate to customer of any changes in policies and practices.
Education
B.tech. - Computer Engineering
Ladoke Akintola University of Technology
Ogbomosho12-2006
Efon Alaaye City Model College
Efon Alaaye06-1998
Skills
- Customer relationship management
- New business generation
- Excellent communication skills
- Customer service
- Sales proficiency
- Attention to detail
- Service delivery enhancements
- Account management
References
Available on request
Languages
English
Proficient (C2)
C2
Certification
Certified customer service professional Telepoint 2013
Certified Telemarketing Professional Telepoint 2013
Cisco certified Network associate CCNA 2011
Timeline
Senior Relationship Officer
HALLMARK FINANCE COMPANY
03.2025 - Current
Relationship Officer
KAYVEE MICROFINANCE BANK
01.2022 - 01.2025
Director Of Logistics
WHITESTONES GROUP
01.2020 - 01.2022
Funds Transfer Officer
UNION BANK OF NIGERIA
01.2014 - 01.2017
Sales Officer
ECO BANK PAN AFRICA
01.2012 - 01.2014
Academic Counselor/Customer Service
KAROX COMPUTERS EDUCATION & TRAINING CENTRE
01.2010 - 01.2011
Marketing (Consumer Sales)
FIRST CITY MONUMENT BANK
01.2008 - 01.2010
NYSC- Customer Care Officer
SKYE BANK PLC
01.2007 - 01.2008
B.tech. - Computer Engineering
Ladoke Akintola University of Technology
Efon Alaaye City Model College