Rashidat Jamiubolaji
Customer Service Representatives
Lagos
Summary
Proven lead generator at ITech Company, skilled in CRM and social media prospecting. Enhanced customer satisfaction through empathy and communication, driving repeat business. Achieved consistent monthly goals by optimizing lead tactics, resulting in a 20% increase in qualified leads. Multitasking and self-motivation ensure high-quality results and lasting client relationships.
Overview
7
7
years of professional experience
Work History
Lead Generator
ITech Company
Remote
10.2025 - 01.2026
- Generated high-quality leads by researching and identifying potential clients through various online platforms.
- Delivered consistent results by setting achievable goals and working diligently towards achieving them each month.
- Implemented data-driven approaches to identify trends in lead generation efforts, optimizing tactics for better results over time.
- Developed and maintained lasting customer relationships through quick turnaround and strong communication skills.
- Scheduled sales appointments to discuss products and services and to close qualified leads.
Customer Service Representative
Zeezplace
Lagos, Nigeria (Remote)
04.2024 - 01.2025
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Customer Service Representative
More-goodness-fashion
Lagos, Nigeria (Remote)
03.2021 - 01.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed approximately 30 incoming calls, emails per day from customers
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
Accounting Assistant
Trustfund Pension
Lagos, Nigeria
03.2019 - 02.2020
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Assisted in the preparation of monthly financial statements for timely and accurate reporting to management.
- Maintained strict confidentiality of sensitive financial data, protecting company integrity and privacy rights of individuals involved.
- Facilitated smooth financial audits by maintaining organized records and providing necessary documentation to auditors.
- Improved cash flow management by closely monitoring accounts receivable, ensuring prompt collection of outstanding balances.
- Managed high-volume invoice processing tasks while consistently meeting tight deadlines for vendor payments.
Education
Bachelor of Science - Business Administration And Management
04.2001 -
- GPA ; 4.43
- Career Crafters Academy, Completed 2024
- Member of Muslim Student Association
Skills
Lead generation
Appointment scheduling
Telephone and email etiquette
Cold calling expertise
Interpersonal and written communication
CRM proficiency
Skilled in Apollo
Skilled in Phantombuster
Social media prospecting
Self motivation
Multitasking
Warm calling
Lead qualification
Skipping, Travelling, Reading.
I love traveling to explore and see the beauty and culture of other countries.
I love skipping at leisure time to keep fits
Reading is pat of me, it enhances my knowledge.
Timeline
Lead Generator - ITech Company
10.2025 - 01.2026
Customer Service Representative - Zeezplace
04.2024 - 01.2025
Customer Service Representative - More-goodness-fashion
03.2021 - 01.2023
Accounting Assistant - Trustfund Pension
03.2019 - 02.2020
Bayero University Kano - Bachelor of Science, Business Administration And Management
04.2001 -