RASHEEDAT MARUF
Ibadan
Summary
Dedicated professional with a strong background in agriculture business coordination and customer service. Expertise in managing documentation and logistics, ensuring efficient product distribution, and enhancing client satisfaction through effective communication.
Overview
4
4
years of professional experience
Work History
Customer Call Representative
Dreamport (ASAPTickets)
01.2025 - Current
- Provided high-quality customer support, verifying accuracy of travel details to enhance customer satisfaction.
- Handled customer inquiries regarding travel services and ticketing options.
- Assisted clients in booking flights and resolving itinerary changes.
- Managed international flight bookings and travel logistics, ensuring seamless travel experiences for customers.
- Provided detailed information on travel policies and procedures.
Business Development Coordinator
TAAG Agricultural Company
01.2024 - 01.2025
- Outreach: Supported outreach efforts to establish new partnerships, enhancing the company's presence in the agricultural sector.
- Acted as the primary contact for business growth and agricultural distribution.
- Logistics: Coordinated tracking and organization of product movement through various supply channels.
- Documentation: Managed all business files, reports, and records to ensure the office ran smoothly.
Teacher
Radiant Minds School
01.2023 - 01.2024
- Developed engaging lesson plans for diverse student learning needs.
- Taught students, simplifying complex lessons to enhance comprehension.
- Managed classroom environment while tracking student progress to inform instruction.
- Implemented classroom management strategies to maintain a positive learning environment.
- Collaborated with colleagues to enhance curriculum and instructional practices.
Digital Marketer
Convergenius Agency
01.2022 - 01.2023
- Developed engaging social media campaigns to enhance brand awareness.
- Managed email marketing initiatives using automation tools for audience engagement.
- Developed online strategies to attract and retain new clients for the agency.
- Conducted market research to identify trends and consumer preferences.
- Coordinated email communications and organized digital files for streamlined access.
Education
Cybersecurity Job Simulation -
Mastercard (Forage)
01-2026
Health, Safety, and Environment (Levels 1-3) -
British International Safety Organisation
03-2020
B.Sc. - Pharmacology
Olabisi Onabanjo University
Ago Iwoye Ogun State, Nigeria10-2018
Skills
- Call center operations
- Client assistance
- Sales Techniques
- Organization
- Digital Tools
- Conflict Resolution
- Project management
- Data analysis
- Cybersecurity fundamentals
Special Projects And Training
- Cybersecurity Training, Mastercard, Completed a program on how to spot fake emails and keep business information secure from hackers.
- International Travel Coordination, Organized professional travel for a large convention.
- Professional Communications, Experienced in managing high level emails and progress calls with business partners.
Timeline
Customer Call Representative
Dreamport (ASAPTickets)
01.2025 - Current
Business Development Coordinator
TAAG Agricultural Company
01.2024 - 01.2025
Teacher
Radiant Minds School
01.2023 - 01.2024
Digital Marketer
Convergenius Agency
01.2022 - 01.2023
Cybersecurity Job Simulation -
Mastercard (Forage)
Health, Safety, and Environment (Levels 1-3) -
British International Safety Organisation
B.Sc. - Pharmacology
Olabisi Onabanjo University