Work Preference
Summary
Overview
Work History
Education
Skills
Professional Statement
Professional Qualification Training
Interest
Lga State
Personal Information
Timeline
Generic
Open To Work

RASHEEDAT JUMOKE ABDUSALAM

Mararaba

Work Preference

Job Search Status

Open to work
Desired start date: Open to discussion

Desired Job Title

Branch Operation and Service ManagerFund TransferClearing Officer

Work Type

Full TimePart TimeContract WorkGig WorkConsultingVolunteerSeasonal Work

Location Preference

On-Site
Location: Mararaba, NG
Open to relocation: No

Salary Range

0/hr - 1000/hr

Important To Me

Work-life balanceCareer advancementFlexible work hoursHealthcare benefitsWork from home optionPersonal development programsPaid sick leave

Summary

Am an effective and confidant communicator, a self-starter with the dedication and motivation required to succeed in any department. Also, I possess an in-depth knowledge of Business Management processes and procedures with a proven record of trainings and certification in the Human relations, Risk Management, information Security management and Business Communication. I am easy going by nature and able to get along with work colleagues and senior managers when providing comprehensive administration support to day-to-day operations of human resources.

Overview

16
16
years of professional experience

Work History

Branch Operation and Service Manager

STANDARD CHARTERED BANK PLC
01.2019 - 01.2025
  • Monitor Daily Cash Balancing information from Customer Service and assist tellers in resolving differences making sure that appropriate overage checklists and procedures are completed and submitted timely. Track overages in the branch general ledger over short account and maintain the teller overage spreadsheet notifying the Senior Branch Operations Manager.
  • Assess branch needs for coin and currency and ensure appropriate levels are ordered or shipped.
  • Ensure adequate levels of teller/branch supplies are maintained using vendors and procedures specified by the Senior Branch Operations Manager.
  • Ensure staff members have appropriate access to all applications needed to perform branch responsibly and use IDs and passwords are regularly tested to ensure access when needed.
  • Monitor performance, provide or arrange additional training for staff members when needed, and maintain a performance file for each employee which includes documentation to assist with performance or disciplinary reviews. Coordinate time card and attendance responsibilities with the branch manager.
  • Mentor new hires and staff members with performance challenge. Observe transactions as they are performed or review after the fact to confirm employee understanding.
  • Answer questions and provide feedback to employees based on observations. Follow up regularly with the branch manager to keep them abreast of performance concerns.
  • Conduct regular staff meetings to share information, answer questions, provide feedback, or discuss methods to achieve sales, service, operations, and other goals.
  • Monitor staff interactions with customers and step in when they need help answering questions or dealing with difficult situations.
  • Identify exceptions, questionable practice or procedures and communicate concerns to the branch manager and Branch Manager.
  • Foster teamwork with other managers and departments, sharing knowledge and expertise to improve processes and enhance service levels.

Teller Service Manager

STANDARD CHARTERED BANK PLC
01.2014 - 01.2019
  • Maintain up-to-date checklists of the branch functions, assign specific duties and responsibilities to staff members, and ensure tasks are accurately and efficiently completed, following procedures established by the branch tellers.
  • Rotate duties to ensure all staff members are able to perform all task. Schedule staff in the most efficient manner, ensuring adequate coverage based on customer traffic while not overstaffing.
  • Ensure that staff members are familiar with all manuals and reference materials, forms and procedures are up-to-date, and stations are neat and appropriately stocked before opening for business.
  • Maintain a strong knowledge of Standard Chartered products, services, procedures, and regulatory requirements in order to assist staff members with questions and difficult or accuracy prior to providing information to customers or forwarding to other areas of the bank.

Bank Teller

STANDARD CHARTERED BANK PLC
01.2010 - 01.2014
  • Provided account services to customers by receiving deposits and loan payments; cashing checks; issuing savings withdrawals; recording night and mail deposits; selling cashier's checks, traveler's checks, and series e bonds; answering questions in person or on telephone; referring to other bank services.
  • Record transactions by logging cashier's checks, traveler's checks, and other special services; preparing currency transaction reports.
  • Cross-sells Standard Chartered products by answering inquiries; informing customers of new services and product promotions; ascertaining customers' needs; directing customers to a branch representative.
  • Completed special requests by closing accounts; taking orders for checks; exchanging foreign currencies; providing special statement, copies and referrals; completing safe deposit box procedures.
  • Reconciled cash drawer by proving cash transactions; counting and packaging currency and coins; reconciling loan coupons and other transactions; turning in excess cash and mutilated currency to head chartered operations and security procedures by participating in all dual-control functions; maintaining customer traffic surveys; auditing other tellers' currency; assisting in certification of proof.
  • Maintained customer confidence and protects Standard Chartered operations by keeping information confidential.
  • Contributed to team effort by accomplishing related results as needed.

Fund Transfer

STANDARD CHARTERED BANK PLC
01.2009 - 01.2010
  • Provided efficient transaction processing and outstanding banking support services to the customers at all times.
  • Implemented Standard Operating Procedure in Funds Transfer unit.
  • Processed monitoring for continuous improvement.
  • Ensured adherence to SLA for processing of non-STP incoming and outgoing payments.
  • Implemented special workflow for government and corporate payments.
  • Report transactions above threshold amounts and follow-up with Treasury until execution.

Clearing Officer

STANDARD CHARTERED BANK PLC
08.2008 - 01.2009
  • Raised clearing entries on a daily basis.
  • Reconciled all cleaning accounts on a daily basis.
  • Performed call back function on all inward clearing checks.
  • Liaised with relevant parties (e.g. corporate relationship managers, branch managers) to obtain approvals for transactions to be processed.
  • Provided input/feedback/ideas in order to make improvement to processes and procedure within clearing processing unit.
  • Performed the role of Responsible Person for the clearing unit.
  • Performed other duties as may be assigned by the clearing supervisor/unit manager.
  • Assisted Tech and Ops to create maintain a compliance representatives, training, undertaking periodic compliance risk focused self-assessments, generating accurate and timely reports, handles queries to operational compliance, updates compliance monitoring plan and new matrices, and assess regulatory risks and ensure that controls exist to mitigate them.
  • Assisted the compliance function in communicating effectively internal polices/guidelines and regulatory requirements, proactively alerting compliance issues, implementing departmental operating instructions to ensure compliance with internal policies and external regulatory requirements and coordinate in regulatory inspections.

Education

Master - Business Administration

National Open University
Abuja, FCT
01-2023

Fellow Member - undefined

Chartered Institute of Loan & Risk Management
01-2019

PGD - Business Administration

National Open University
Abuja, FCT
01-2019

HND - Business Administration (Upper Credit)

Federal Polytechnic Bida
Bida, Niger State
01-2005

ND - Business Administration (Upper Credit)

Federal Polytechnic Bida
Bida, Niger State
01-2002

Senior Secondary School Certificate - WAEC

Notre-dam Girls Secondary School
Oro, Kwara State
01-1997

Primary School Leaving Certificate - undefined

Jamaitu Islamiyya School
Lagos Island, Lagos State
01-1990

Skills

Business Administration

Finance and Account

Operation Management

Strategic Planning

Process Optimization

Retail and Enterprise Banking

Team Building

Personnel Development

Performance Appraisal

Risk Management

Discovery and Documentation

Business Communication

Leadership Skills

Research Skills

Analytical Skills

Professional Statement

Am an effective and confidant communicator, a self-starter with the dedication and motivation required to succeed in any department. Also, I possess an in-depth knowledge of Business Management processes and procedures with a proven record of trainings and certification in the Human relations, Risk Management, information Security management and Business Communication. I am easy going by nature and able to get along with work colleagues and senior managers when providing comprehensive administration support to day-to-day operations of human resources.

Professional Qualification Training

  • Self-management for Optimal Effectiveness by ICSL, 2009-01-01
  • Risk Management Framework Awareness, 2014-01-01
  • Information Security and Data Protection, Compliance, Raising the Bar on Service, Retail Client digital, global privacy awareness, 2014-01-01
  • Business Communication and Etiquette, 2015-01-01
  • Leadership Training, 2015-01-01
  • Professional certificate - chartered institute of risk and loan mgt, 2019-01-01

Interest

  • Reading
  • Teaching
  • New Technologies
  • Sharing new things

Lga State

Irepodun/Kwara State

Personal Information

Gender: Female

Timeline

Branch Operation and Service Manager

STANDARD CHARTERED BANK PLC
01.2019 - 01.2025

Teller Service Manager

STANDARD CHARTERED BANK PLC
01.2014 - 01.2019

Bank Teller

STANDARD CHARTERED BANK PLC
01.2010 - 01.2014

Fund Transfer

STANDARD CHARTERED BANK PLC
01.2009 - 01.2010

Clearing Officer

STANDARD CHARTERED BANK PLC
08.2008 - 01.2009

Primary School Leaving Certificate - undefined

Jamaitu Islamiyya School

Senior Secondary School Certificate - WAEC

Notre-dam Girls Secondary School

ND - Business Administration (Upper Credit)

Federal Polytechnic Bida

HND - Business Administration (Upper Credit)

Federal Polytechnic Bida

PGD - Business Administration

National Open University

Fellow Member - undefined

Chartered Institute of Loan & Risk Management

Master - Business Administration

National Open University

Similar Profiles

  • LAKHVINDER SINGHLAKHVINDER SINGH

    Assistant Branch Operation Manager at World Pac (Advance Auto Parts)Assistant Branch Operation Manager at World Pac (Advance Auto Parts)

  • Archana TekadeArchana Tekade

    Branch Operation Head at DBS Bank IndiaBranch Operation Head at DBS Bank India

  • Yudelka M LeclereYudelka M Leclere

    Manager of Customer Service Sales Operation at GCIManager of Customer Service Sales Operation at GCI

  • Mert ŞahinMert Şahin

    Operation Manager, Customer Service at Uniquedeskshop, Bookendverse, BlackwalldecorOperation Manager, Customer Service at Uniquedeskshop, Bookendverse, Blackwalldecor

CREATE PROFILE
RASHEEDAT JUMOKE ABDUSALAM