RAPHAEL IRETIAYO ADESANYA

· Generating leads and prospects; vendors meeting, networking, proposal writing, cold calling, attending events to seek potential clients.

· Building and Managing Clients Relationships; strengthening client relationships, persuasive presentations of opportunities, advancing product convenience and experience, developing client ideas.

· Identification of New Business Opportunities; conducting market research, analysing trends finding potential market, partnerships that align with goals, implementing set objectives, achieving layouts and designs in final production.

· Conducting Market Research; assessing market trends, scheduled national holidays, company & industry activities within the geographical space of our location.

· Managing the rental sector of the business; showroom, warehouse, inventory, logistics, general retail.

· Transport and Fleet Management

· Staff and Official coordination

· Documentation and Compliance

· Warehouse Inspection and Inventory

· Cost Optimization

Prepared agendas, took meeting minutes, and organised resources for daily sessions and personal files, ensuring streamlined access to both electronic and hardcopy documents.

Managed incoming and outgoing correspondence, enhancing communication flow between the church and stakeholders.

· Manage appointments, travel arrangements, including reservations and logistics for speaking engagements, conferences, revivals, and all.

Acted as liaison between pastor, staff, congregation, and external contacts, fostering strong relationships and effective collaboration.

· Support pastoral care activities, including visits, and follow-up with the congregation.

· Planning, directing, and coordinating daily warehouse operations include receiving (offloading), storing, packing picking, sorting, while maintaining inventory accuracy and operational efficiency. Optimizing warehouse layout and space utilization.

· Develop and enforce standard operating procedures, monitor warehouse performance metrics, implement process improvement to optimize workflows.

· Handle strategic planning, forecasting demand, ensuring the warehouse operates at maximum capacity.

· Maintaining accurate inventory levels, overseeing cycle counting, order checking, tracking stock, and streamlining operations. Route planning and carrier operations, ensuring timely delivery and minimising errors.

· Safety Compliance, ensuring a safe working environment ensuring safety regulations, equipment maintenance, and maintaining security protocols.

· Account retainership and vendor management; negotiated pricing, rebates, and commissions with airlines, hoteliers, and tour operators, providing expert guidance on travel documents, health insurance, and foreign exchange.

· Itinerary Planning & VIP Servicing; designing detailed, tailor-made travel plans that include flights, transfers, tourism, accommodation, and excursions. Ensuring corporate travel policies are strictly adhered to while finding cost-effective routes and negotiating rates.

· Sales Offerings and Target; meeting or exceeding sales targets and maintaining a high level of customer retention. Working closely with airlines, hotels, and tour providers to negotiate rates and secure exclusive travel incentives.

· Customer support; acted as primary contact for pre-trip questions, mid-trip emergencies, and post-trip feedback, leading crisis resolution during disruptions to rebook flights and arrange immediate accommodation.

· GDS Expertise & Technical Proficiency; demonstrated high-level proficiency in Amadeus and Galileo Global Distribution System (GDS) to book flights and manage pricing /tariff construction. Issuing travel documents, allotting seats, boarding passes, and transit lounge access cards.

· Ensured safety through defensive driving, adherence to traffic signs and laws, and maintained strong safety record.

· Strong & Efficient Communication; clear, polite interactions established trust and resulted in better passenger ratings, appreciation and rewards.

· Managed routes efficiently, handled pick-ups and requests, and consistently met daily trip targets through punctuality.

· Patience and Composure; navigating heavy traffic and handling difficult passengers required staying calm, level-headed, and professional.

· Navigated road closures, handled detours, and resolved in-app technical issues promptly to maintain service continuity.

Managed daily calendars, appointments, and travel logistics, aligning with his vision and preferences.

Fielded emails and phone calls, serving as primary liaison between pastor and public to streamline communication.

Organised notes and presentation materials, ensuring optimal workspace setup before pastor's arrival.

Reduced daily stressors for the pastor by managing routine tasks and responsibilities.

· Confidentiality: operating with absolute trust and strict discretion regarding the pastor’s personal and ministry-related vulnerabilities. Actively defending his reputation, guarding against false accusations or unnecessary criticism.

· Sales offerings and target; exceeded sales targets and maintained high customer retention by negotiating rates and securing exclusive travel incentives with airlines, hotels, and tour providers.

Provided primary contact support for pre-trip inquiries, mid-trip emergencies, and post-trip feedback, addressing crises during disruptions and coordinating rebooking of flights along with immediate accommodation arrangements.

· GDS Expertise & Technical Proficiency; demonstrated high-level proficiency in the use of Amadeus and Galileo Global Distribution System (GDS) to book flights and manage pricing /tariff construction. Issuing travel documents, allotting seats, boarding passes, and transit lounge access cards.

· Itinerary Planning & VIP Servicing; curated detailed, tailor-made travel plans that include flights, transfers, tourism, accommodations, and excursions. Ensuring corporate travel policies are strictly adhered to while finding cost-effective routes and negotiating rates.

· Account and vendor management; negotiated pricing, rebates, and commissions with airlines, hoteliers, and tour operators while advising on required travel documents, health insurance, and foreign exchange.

· Sorting and Loading; safely tagging, sorting, and transferring luggage between the terminal, baggage carts, and the aircraft.

· Equipment Operation; driving and operating heavy airport machinery like conveyor belts, tugs, and carts.

· Investigated lost or delayed bags by utilising specialised baggage-tracing systems (such as WorldTracer) to locate items promptly.

· Assessed damage by recording claims for damaged luggage and determining fair compensation for affected passengers.

· Provided customer service by de-escalating tensions, resolving passenger complaints, and offering support for their belongings.