Artificial Intelligence
RAPHAEL ODAH
Banking Operations
21 Adifase Street, Shomolu,Lagos State.
Summary
A marketing graduate with proven experience in banking operations. My knack for business and technology makes me strive for excellence through hard work, to attain proficiency and professional distinction, whilst contributing my quota to building a better economy. I look forward to new and challenging experiences in institutions to enable me achieve self-development, compete favourably and place me at par with my contemporaries across the world.
Overview
4
4
years of post-secondary education
6
6
years of professional experience
Work History
Treasury Operations Officer
Titan Trust Bank Plc
Lagos, Lagos
04.2021 - Current
- Booked fixed deposits for customers.
- Made sure accurate entries are passed for retail bid customers.
- Booked OBBs and REPO transactions on the system and liquidated as at when due.
- Liaised with the treasury team to increase the company's profitability.
- Maintained proper record of utilization of CBN invisible interventions.
Team Lead, Customer and Transaction Services
Titan Trust Bank Plc
Lagos, Lagos
10.2020 - Current
- Responsible for transaction authorization and review of account opening packages before authorization.
- Supervision of customer and Transaction services operations to ensure efficient and effective customer service delivery.
- Project team member for successful customization and implementation of core banking application.
- Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills.
- Took on additional job duties during unexpected backlog, resulting in meeting project target date.
- Coached team members in techniques necessary to complete job tasks.
- Trained new team members by relaying information on company procedures and safety requirements.
Transaction Service Specialist
Titan Trust Bank Plc
Lagos, Lagos
03.2019 - 10.2020
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Prepared a variety of different written communications, reports and documents to ensure smooth operations.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Processed customers' request for deposit and withdrawals (cash and on-us cheques).
- Carried out clearing activities.
- Responsible for ATM cash loading and monitoring to ensure less downtime.
- Opening, closing and reconciling teller batches to make sure all GLs are balanced.
Customer Service Officer
Titan Trust Bank Plc
Lagos, Lagos
02.2020 - 06.2020
- Promoted company brand and unique offerings through personalized customer service.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and effective solutions.
- Provided primary customer support to internal and external customers.
- Resolved concerns with products or services to help with retention and drive sales.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Opened and maintained accounts for customers and also assisted in providing debit cards for customer who make requests.
Teller/ Funds Transfer Officer
Zenith Bank PLC
Lagos, Lagos
07.2016 - 03.2019
- Processing of cash/cheque transactions: inflows and outflows.
- Processing of clearing cheques and instruments.
- Handling of customers' complaints and providing solutions.
- Handling the Automated Teller Machines' transactions and issues and also processing POS transactions.
- Processing of customer’s intra-bank and interbank transfer instructions.
- Raising of drafts for customers.
- Opening of accounts.
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Educated customers on use of banking website and mobile apps.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Processed customer transactions promptly, minimizing wait times.
Teacher/Form Master
Queen Amina College, NYSC
06.2015 - 04.2016
- Handling the whole arm of Junior Secondary Two as the Business Studies teacher.
- Handling Junior Secondary One(1c) as the Form Master.
- Partook in the day-to-day running of the school as Duty master, occasionally.
Education
B.Sc - Marketing
University of Nigeria Nsukka
Enugu, Nigeria 10.2010 - 08.2014
Skills
Process implementation
Affiliations
* Merit award for EMERGENT STUDENT IN MARKETING DEPARTMENT, CLASS OF 2014 by the National Association of Marketing Students (NAMS), UNEC chapter.
* Certificate awarded for participation in Customer Service for High performance training by Terchi Development Services.
* Certificate of Proficiency in Computer fundamentals awarded by AfriHub Nigeria
Accomplishments
- One of the pioneer staff of a newly licensed commercial bank and also among the project team that successfully customized and implemented the core banking application.
- Acted as ad-hoc member for HR during recruitments and trainings for new recruits.
- Pioneered team lead for a new branch.
- Adapted to new units and departments to fill in for staff members who were indisposed.
- Project team member for Banker's Cheque implementation on the core banking application.
Interests
Football
Music
Referees
Available upon request
Timeline
Treasury Operations Officer
Titan Trust Bank Plc
04.2021 - Current
Team Lead, Customer and Transaction Services
Titan Trust Bank Plc
10.2020 - Current
Customer Service Officer
Titan Trust Bank Plc
02.2020 - 06.2020
Transaction Service Specialist
Titan Trust Bank Plc
03.2019 - 10.2020
Teller/ Funds Transfer Officer
Zenith Bank PLC
07.2016 - 03.2019
Teacher/Form Master
Queen Amina College, NYSC
06.2015 - 04.2016
B.Sc - Marketing
University of Nigeria Nsukka
10.2010 - 08.2014
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