Raphael Madu
Software Implementation And UX/UI Design
Lagos,LA
Summary
Creative UI Designer facilitating and supporting human interactions with complex systems and software. Maintains user-centric designs while adhering to prescribed interface principals and related development goals. Dedicated to creating inviting and unintimidating interfaces for everything from simple open-source applications to complex proprietary systems.
Overview
1
1
Certification
3
3
years of professional experience
Work History
UX/UI Designer
Fintrak Software Co. Ltd
Ikeja, Lagos
10.2020 - Current
- Communicated with product managers and UX designers to translate project requirements and business objectives into polished user interfaces.
- Analyzed existing interfaces to detect user pain points, recommending design changes and iterative updates to Web applications.
- Collaborated with teammates to deliver valuable features meeting business and customer needs.
- Conducted research by interviewing users, external customers and various stakeholders.
- Engineered prototypes to support research and usability testing.
- Evaluated user research to convert abstract ideas and requirements into planning tools such as journey maps, user personas and storyboards.
- Contributed to brainstorming and strategy meetings with Product Managers and Project Managers to determine ideal methods to meet project goals.
- Devised site maps, user flows, wireframes and mockups for designs based on proven methodologies, stakeholder requests and end-user feedback.
- Collected, defined and translated user requirements into project designs and implementation plans.
- Collaborated with in-house web designers to create sleek and innovative UI design.
- Delivered user support to clients to train, educate and answer questions.
- Took concepts and produced design mockups and prototypes to strengthen designs, enhance user experiences and improve site interactions.
- Spearheaded production of page content such as visuals and text copy to meet project specifications.
Software Implementation Specialist
Fintrak Software Co Ltd
Ikeja, Lagos
05.2018 - Current
- Identified and solved technical issues using variety of diagnostic tools and tactics.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Loaded software, granted permissions and configured hardware for new employees as part of onboarding process.
- Trained and supported end-users with software, hardware and network standards and use processes.
- Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.
- Trained end-users of Fintrak HRMS applications on use, functionality and application to business problems.
- Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
- Devised solutions to operations issues related to Fintrak HRMS applications, working closely via phone, email, live chat and web teleconference.
- Managed customers' expectations of support and technology functionality in order to provide positive user experience.
- Retained existing clients by extending high quality and efficient support service.
- Installed, modified and repaired software to resolve technical issues.
- Identified potential sales and cross-selling opportunities in course of delivery of support services.
- Addressed all questions and concerns from end users regarding Fintrak HRMS applications.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
Education
Bachelor of Science - Information And Communication Engineering
Covenant University
Ota, Ogun StateSkills
Interpreting designer sketches
Certification
Product Design
Quote
You only have to do a few things right in your life so long as you don’t do too many things wrong.
Warren Buffett
Reading up on Historical events, Movies and Games
Avid fan of WW2 events, action movies and FPS games and Fifa
Timeline
Product Design
11-2020
UX/UI Designer
Fintrak Software Co. Ltd
10.2020 - Current
Software Implementation Specialist
Fintrak Software Co Ltd
05.2018 - Current
Bachelor of Science - Information And Communication Engineering
Covenant University
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