Rana El Sayegh Rahmeh
IT Support Specialist
Lagos
Summary
With over 7 years of IT Support Specialist experience in maintaining computer hardware and software. My solid educational background and skills allow me to fit perfectly in a fast-paced, developing work environment in which I can implement my knowledge and support business technology.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
4
4
Certificates
3
3
Languages
Work History
IT Support Specialist
LASGIDI CAFE & RESTO
01.2024 - Current
- Provided technical assistance to clients in hardware and software troubleshooting to ensure seamless operations
- Installed and configured hardware components and software applications to enhance system efficiency
- Managed system administration tasks, including user accounts and security settings, to maintain data integrity and confidentiality
- Supported various technologies such as macOS, Windows OS, Office 365, VPN, mobile phones, video conferencing, Teams Telephony, and more
IT Support Consultant
Freelancer
01.2018 - Current
- Evaluated emerging technologies for potential implementation into existing systems, staying ahead of industry trends.
- Trained end users in new technologies and applications, promoting seamless adoption of systems upgrades.
- Designed tailored training programs aimed at empowering users with essential knowledge on newly deployed systems.
- Maintained detailed records of completed projects to provide accurate reporting capabilities for future reference.
TECHNICAL SUPPORT COORDINATOR
Resource Group
01.2022 - 01.2023
- Provided first-line technical support to employees at Resource Group in Lebanon, troubleshooting software and hardware issues promptly to minimize downtime
- Installed, configured, and maintained software and hardware components for smooth operations, including macOS, Windows OS, Office 365, VPN, mobile phones, and video conferencing
- Supported ITIL processes, stock management, printing solutions, and Teams Telephony to ensure efficient workflow
IT TECHNICIAN
PacMac/Titan Technologies
01.2020 - 01.2021
- Provided first-line IT support for Pacmac employees in Beirut, Lebanon, ensuring smooth operations
- Installed, configured, and maintained software and hardware components for optimal efficiency
- Resolved computer-related challenges promptly to minimize downtime and maximize productivity
- Supported the organization in optimizing IT systems for efficiency and productivity
IT SUPPORT TECHNICIAN
Ministry of Defense
01.2018 - 01.2020
- Provided first-line IT support for Ministry of Defense, diagnosing and troubleshooting software and hardware issues
- Tested new hardware and software before full-scale installation to ensure seamless integration
- Collaborated with cross-functional teams to streamline IT processes and enhance overall efficiency
LOGISTICS COORDINATOR
Younes Bros s.a.r.l
01.2015 - 01.2020
- Control Inventory and manage stock items
- Perform purchasing orders and manage invoices
- Manage delivery processes through SSP
CASHIER
Metro Superstore
01.2018 - 01.2019
- Handle cash, credit, or check transactions with customers
- Issue change, receipts, refunds, or tickets
- Resolve customer complaints, guide them, and provide relevant information
ENTRANCE OFFICE / RECEPTIONIST
Lebanese Army Forces
01.2014 - 01.2018
TEACHING
01.2015 - 01.2023
- Communicated with students' parents and teachers to discuss the student's performance, challenges, and expectations
- Helped students prepare for exams, standardized tests, and other assessments
- Stayed up to date with the latest developments and best practices in education and tutoring
- Worked with students on a one-on-one basis or in small groups to review and reinforce the concepts and topics covered in their school curriculum
- Assisted students with homework, projects, papers, research, and other academic tasks
- Analyzed students' progress and offered responses, motivation, and helpful corrections
- Built strategies to address the strengths and weaknesses of the students
Education
Bachelor’s degree - computer science
Arab Open University
01.2014 - 01.2018
Skills
Written and Verbal Communication Skills
Interpersonal Skills
Phone Etiquette
Attention to Detail
Organization
Teamwork
Interacting with Colleagues
Leadership
Data Visualization
Database Instruction
Customer Services
Negotiation
Public Relations
Software Management
Self-Testing
Training
Multitasking
Writing Skills (Research & Editing)
Accounting Systems
Invoice Processing
Warehouse Management
Social Media Management
MacOS
Windows OS
Linux OP
Office 365
VPN
Mobile Phones
Video Conferencing
Microsoft Teams
Installing
configuring
upgrading Windows OS
Software Installation
Hardware Installation
Hardware Replacement
Emails Eticket
Network
Peripheral
Printing
Meeting Rooms
Access Control Incidents
Active Directory Maintenance
Disk Encryption
Antivirus Software Maintenance
Network Security
Wi-Fi Management
LAN/WAN Management
VPN & Remote Access
Cloud Systems Administration
Microsoft Azure Security
Data Management
Analytics
Database Management
Business Intelligence Tools
Hotel Property Management Systems (PMS)
CRM
Vendor and Budget Management
IT Budgeting
Technical Leadership
Python
SQL
Project Management Tools
API Integration
System Administration
Office Administration
Administrative Assistance
Data Entry
Information Security Best Practices
Ticketing System
Return Material Authorization (RMA)
Customer Support
Help Desk Support
Service Desk Operations
Managing IT Infrastructure
Remote Monitoring
User Experience Design (UED)
Active Directory User and Group Access
Backup Server (Backup Exec 2014)
Microsoft Dynamics NAV
ERP Systems (SAP)
POS Systems
SharePoint
Planner
Backup and Recovery Systems
Spaceman
Computer Networking
Computer Repair
IT Consulting
Certification
Cisco Certified Network Professional, Arab Open University, 01/01/15, 01/01/19
Affiliations
Lebanese IT Syndicate, Member
Personal Information
Nationality: Nigeria
Origin
Lebanon + Naija Wife
Timeline
IT Support Specialist
LASGIDI CAFE & RESTO
01.2024 - Current
TECHNICAL SUPPORT COORDINATOR
Resource Group
01.2022 - 01.2023
IT TECHNICIAN
PacMac/Titan Technologies
01.2020 - 01.2021
IT Support Consultant
Freelancer
01.2018 - Current
IT SUPPORT TECHNICIAN
Ministry of Defense
01.2018 - 01.2020
CASHIER
Metro Superstore
01.2018 - 01.2019
LOGISTICS COORDINATOR
Younes Bros s.a.r.l
01.2015 - 01.2020
TEACHING
01.2015 - 01.2023
ENTRANCE OFFICE / RECEPTIONIST
Lebanese Army Forces
01.2014 - 01.2018
Bachelor’s degree - computer science
Arab Open University
01.2014 - 01.2018