Rana El Sayegh Rahmeh
IT Support Specialist
Lagos
Summary
With over 7 years of IT Support Specialist experience in maintaining computer hardware and software. My solid educational background and skills allow me to fit perfectly in a fast-paced, developing work environment in which I can implement my knowledge and support business technology.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
4
4
Certificates
3
3
Languages
Work History
IT Support Specialist
LASGIDI CAFE & RESTO
01.2024 - Current
- Provided technical assistance to clients in hardware and software troubleshooting to ensure seamless operations
- Installed and configured hardware components and software applications to enhance system efficiency
- Managed system administration tasks, including user accounts and security settings, to maintain data integrity and confidentiality
- Supported various technologies such as macOS, Windows OS, Office 365, VPN, mobile phones, video conferencing, Teams Telephony, and more
IT Support Consultant
Freelancer
01.2018 - Current
- Evaluated emerging technologies for potential implementation into existing systems, staying ahead of industry trends.
- Trained end users in new technologies and applications, promoting seamless adoption of systems upgrades.
- Designed tailored training programs aimed at empowering users with essential knowledge on newly deployed systems.
- Maintained detailed records of completed projects to provide accurate reporting capabilities for future reference.
TECHNICAL SUPPORT COORDINATOR
Resource Group
01.2022 - 01.2023
- Provided first-line technical support to employees at Resource Group in Lebanon, troubleshooting software and hardware issues promptly to minimize downtime
- Installed, configured, and maintained software and hardware components for smooth operations, including macOS, Windows OS, Office 365, VPN, mobile phones, and video conferencing
- Supported ITIL processes, stock management, printing solutions, and Teams Telephony to ensure efficient workflow
IT TECHNICIAN
PacMac/Titan Technologies
01.2020 - 01.2021
- Provided first-line IT support for Pacmac employees in Beirut, Lebanon, ensuring smooth operations
- Installed, configured, and maintained software and hardware components for optimal efficiency
- Resolved computer-related challenges promptly to minimize downtime and maximize productivity
- Supported the organization in optimizing IT systems for efficiency and productivity
IT SUPPORT TECHNICIAN
Ministry of Defense
01.2018 - 01.2020
- Provided first-line IT support for Ministry of Defense, diagnosing and troubleshooting software and hardware issues
- Tested new hardware and software before full-scale installation to ensure seamless integration
- Collaborated with cross-functional teams to streamline IT processes and enhance overall efficiency
LOGISTICS COORDINATOR
Younes Bros s.a.r.l
01.2015 - 01.2020
- Control Inventory and manage stock items
- Perform purchasing orders and manage invoices
- Manage delivery processes through SSP
CASHIER
Metro Superstore
01.2018 - 01.2019
- Handle cash, credit, or check transactions with customers
- Issue change, receipts, refunds, or tickets
- Resolve customer complaints, guide them, and provide relevant information
ENTRANCE OFFICE / RECEPTIONIST
Lebanese Army Forces
01.2014 - 01.2018
TEACHING
01.2015 - 01.2023
- Communicated with students' parents and teachers to discuss the student's performance, challenges, and expectations
- Helped students prepare for exams, standardized tests, and other assessments
- Stayed up to date with the latest developments and best practices in education and tutoring
- Worked with students on a one-on-one basis or in small groups to review and reinforce the concepts and topics covered in their school curriculum
- Assisted students with homework, projects, papers, research, and other academic tasks
- Analyzed students' progress and offered responses, motivation, and helpful corrections
- Built strategies to address the strengths and weaknesses of the students
Education
Bachelor’s degree - computer science
Arab Open University
01.2014 - 01.2018
Skills
Written and Verbal Communication Skills
undefinedCertification
Cisco Certified Network Professional, Arab Open University, 01/01/15, 01/01/19
Affiliations
Lebanese IT Syndicate, Member
Personal Information
Nationality: Nigeria
Origin
Lebanon + Naija Wife
Timeline
IT Support Specialist
LASGIDI CAFE & RESTO
01.2024 - Current
TECHNICAL SUPPORT COORDINATOR
Resource Group
01.2022 - 01.2023
IT TECHNICIAN
PacMac/Titan Technologies
01.2020 - 01.2021
IT Support Consultant
Freelancer
01.2018 - Current
IT SUPPORT TECHNICIAN
Ministry of Defense
01.2018 - 01.2020
CASHIER
Metro Superstore
01.2018 - 01.2019
LOGISTICS COORDINATOR
Younes Bros s.a.r.l
01.2015 - 01.2020
TEACHING
01.2015 - 01.2023
ENTRANCE OFFICE / RECEPTIONIST
Lebanese Army Forces
01.2014 - 01.2018
Bachelor’s degree - computer science
Arab Open University
01.2014 - 01.2018
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