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Ramon Abiodun Idowu
Project And Service Delivery Manager
Lagos,Lagos
Summary
Tireless Service Delivery Manager talented in assessing client needs and developing solutions to promote business opportunities. Established decision-maker with background in mentoring others to accomplish project milestones. Offering exemplary client relationship building prowess.
Overview
9
9
years of professional experience
8
8
years of post-secondary education
4
4
Certifications
Work History
Team Lead, Service Delivery & Vendor Management
KKONTech Limited
Arepo, Ogun
06.2019 - Current
- Served as primary interface for onboarding new personnel, providing educational resources on service delivery policies and establishing scheduling calendars.
- Maintained in-depth knowledge of local-area service market, applying data on competition and service areas to enhancing commercial outreach efforts.
- Coordinated among multiple external stakeholders to gain consensus on major project milestones and prioritization goals.
- Managed third-party contracts to drive delivery of required services.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
Pre-Sales Engineer | Enterprise
KKONTech Limited
Arepo, Ogun
12.2018 - 05.2019
- Worked with the sales team in formulating and building up proposal knowledge, including making technical demos and presentations to customers.
- Assisted in the translation of customer needs/technical requirements to appropriate solutions.
- Created plans and communicated deadlines to ensure projects were completed on time.
- Used coordination and planning skills to achieve results according to schedule.
Field Coordinator
Cobranet Limited
Lekki, Lagos
06.2014 - 12.2018
- Boosted customer experiences by delivering superior customer service, issue resolution and merchandising.
- Worked with senior case managers to coordinate team development activities and trainings.
- Oversaw staff development through in-depth trainings, workshops, seminars and other learning opportunities.
- Worked flexible hours; night, weekend, and holiday shifts.
Support Engineer
Cobranet Limited
Lekki, Lagos
10.2011 - 05.2014
- Helped streamline repair processes and update procedures for support action consistency.
- Provided first-and second-level technical support for users of company products including current, prospective clients and resellers.
- Documented and recorded all activities and communication with clients over telephone and e-mail according to departmental standards of quality
- Contributed to the products solution’s knowledge base that is used by customers and internal employees on a regular basis
Education
Postgraduate Diploma (PG Dip) - Information Technology
National Open University Of Nigeria
Lagos 10.2018 - 11.2020
Diploma - Networking Engineering
KarROX Technology Computer Institute
Lagos 09.2008 - 03.2009
Bachelor of Science - Industrial Technology
University Of Nigeria Nsukka
Enugu 05.2004 - 12.2007
National Diploma (ND) - Mechanical Engineering
The Federal Polytechnic Ado-Ekiti
Ekiti 04.1999 - 12.2000
Skills
Performance improvement
Daily workflow improvement
Client Service
Excellent work ethic
Advanced problem solving
Project planning and development
Certification
Project Management Professional (PMP) - Dec, 2020
Interests
Timeline
Project Management Professional (PMP) - Dec, 2020
12-2020
Team Lead, Service Delivery & Vendor Management
KKONTech Limited
06.2019 - Current
Pre-Sales Engineer | Enterprise
KKONTech Limited
12.2018 - 05.2019
Postgraduate Diploma (PG Dip) - Information Technology
National Open University Of Nigeria
10.2018 - 11.2020
Microsoft® Certified Solutions Associate: Windows Server 2008
12-2014
ITIL v3 ® Foundation Certificate in IT Service Management
08-2014
Field Coordinator
Cobranet Limited
06.2014 - 12.2018
Microsoft Certified Professional
08-2012
Support Engineer
Cobranet Limited
10.2011 - 05.2014
Diploma - Networking Engineering
KarROX Technology Computer Institute
09.2008 - 03.2009
Bachelor of Science - Industrial Technology
University Of Nigeria Nsukka
05.2004 - 12.2007
National Diploma (ND) - Mechanical Engineering
The Federal Polytechnic Ado-Ekiti
04.1999 - 12.2000