Summary
Overview
Work History
Education
Skills
Certification
Timeline
Volunteer

Rahmah Bello

Abuja,FC

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Enthusiastic Job Title eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Task and training in Skill. Motivated to learn, grow and excel in Industry.

Driven Customer Support Representative with over Number years of experience. Problem solver promoting customer satisfaction by resolving concerns and answering questions. Friendly personality improves customer retention and team building.

Results-driven Job Title promoting warm, inviting service for increased customer satisfaction and business retention. Thrives in fast-paced environments, ready to improve internal processes for easier cross-functional support. Team player happy to offer new employees advice on best practices for managing demanding workloads without sacrificing service quality.

Service-oriented Customer Support Representative with Number+ years of experience in contact center operations talking to customers over phone, e-mail, online chat or social media to resolve broad range of concerns. Offers strong computer skills in Word, Excel and web-based applications and delivers exceptional communication with keen attention to detail. Multitasks and thinks critically and analytically to problem solve and produce satisfied customers.

Overview

2
2
years of professional experience
6
6
years of post-secondary education
2
2
Certifications
1
1
Language

Work History

Volunteer

IHVN
Jabi , FCT
04.2022 - Current

Customer Service Representative

VRX Technology Ltd
Ilorin , Kwara State
03.2020 - 04.2020
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Responded to customer requests for products, services and company information.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered product and service questions, suggesting other offerings to attract potential customers.
  • Recommended products to customers, thoroughly explaining details.
  • Updated account information to maintain customer records.
  • Collected and analyzed customer information to prepare product or service reports.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Recorded account information to open new customer accounts.
  • Processed customer adjustments to maintain financial accounts.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Maintained up-to-date knowledge of product and service changes.
  • Delivered prompt service to prioritize customer needs.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Promptly responded to inquiries and requests from prospective customers.
  • Communicated professionally with colleagues, freelancers and clients.
  • Responded proactively and positively to rapid change.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Developed and updated databases to handle customer data.
  • Managed timely and effective replacement of damaged or missing products.
  • Promoted available products and services to customers during service, account management and order calls.
  • Effective liaison between customers and internal departments.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Sought ways to improve processes and services provided.
  • Reached out to customers after completed sales to suggest additional service or product purchases.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Provided ongoing guest service.

Technical Support Assistant

St. Rina's Creamery
Ilorin , Kwara State
02.2019 - 01.2020
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Monitored systems in operation and quickly troubleshot errors.
  • Used ticketing systems to manage and process support actions and requests.
  • Documented support interactions for future reference.
  • Submitted service tickets for equipment maintenance requests.
  • Researched product and issue resolution tactics to address customer concerns.
  • Explained security measures in simple terminology to help users understand malware and phishing threats.
  • Managed high levels of call flow and responded to Type technical support needs.
  • Responded promptly to incoming sales leads and requests for technical support.
  • Identified potential sales and cross-selling opportunities and informed supervisor.

Customer Support Representative

Fawz Cyber Café
Olambe, Ogun State
04.2017 - 03.2018
  • Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
  • Connected with customers to address questions and resolve issues through phone and email.
  • Recommended solutions to complex situations through research and critical thinking and escalated customer to supervisor for enhanced support.
  • Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.
  • Delivered exceptional customer service by prioritizing emergency issues and developing and employing workarounds to solve problems expeditiously.
  • Liaised with internal teams to resolve customer concerns, escalate issues and serve as company ambassador.

Education

Bachelor Of Science - Anatomy

University of Ilorin
Ilorin, Kwara State
02.2017 - Current

Skills

Critical Thinking

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Certification

[Mental health studies], [Alison]

Timeline

[Mental health studies], [Alison]

06-2022

Volunteer

IHVN
04.2022 - Current

Customer Service Representative

VRX Technology Ltd
03.2020 - 04.2020

Technical Support Assistant

St. Rina's Creamery
02.2019 - 01.2020

Customer Support Representative

Fawz Cyber Café
04.2017 - 03.2018

Bachelor Of Science - Anatomy

University of Ilorin
02.2017 - Current
Rahmah Bello